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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.3
223 Reviews

223 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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October 13, 2023

Provided good information about service schedule and tire options including prices printed out for me. Friendly. More

by ACORNETTE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember name
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Acornette05, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

James and Heath was great got me in and out pretty quick. And James delivered my truck to me after it went through detail. More

by DOYLESWRECKER
Recommend Dealer
Yes
Employees Worked With
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege, James Miller
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Doyleswrecker, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 11, 2023

Car into shop on Tuesday and it wasn't ready until Friday at 4:00. I went to ER at 3:00 on Friday for a badly sprained angle from a fall. Since you are closed on the weekend I had to wait until Monday. I More

by alevah77
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

Alevah77, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

October 10, 2023

Danielle Ball is the most amazing service department agent to work with. Anytime I call and have questions she always goes out of her way to get me the correct answers. The service department goes abo More

by ALPMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Ball
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

AlpManda, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 09, 2023

Everyone was very helpful and nice to speak with. Went out of their way to get all the answers to my questions. More

by sacha.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Hellwege, Daniel Milburn
Oct 09, 2023 -

AutoStar Chevrolet of Waynesville responded

sacha.bradley, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 09, 2023

VERY PLEASED WITH THE EFFORT PUT FORTH BY THE SERVICE DEPT. TO GET MY TAHOE FIXED. More

by HENSONSURVEYING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

HENSONSURVEYING, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 09, 2023

This dealership was timely about identifying the issue with my 2019 Buick Encore, which had a failing turbo, and working with GM, in order to have the turbo replaced with no charge to me. I purchase this More

by ANBLOCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

AutoStar Chevrolet of Waynesville responded

AnBloco, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 07, 2023

They have gone above and beyond for me . I highly recommend the sales and service staff . More

by susan34
Recommend Dealer
Yes
Employees Worked With
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Tullos, and managers.
Oct 09, 2023 -

AutoStar Chevrolet of Waynesville responded

Susan, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 30, 2023

Need better trained technicians more help in service department poor quality workmanship few new autos not everyone wants a truck More

by MGRAY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

AutoStar Chevrolet of Waynesville responded

MGRAY67, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 30, 2023

Service staff and technician were fabulous. Over achievers abound. Highly recommend these folks if you're in the area and need service on your GM vehicle. More

by JABZ28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

AutoStar Chevrolet of Waynesville responded

JABZ28, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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