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AutoStar Chevrolet of Waynesville - Service Center

Waynesville, NC

4.4
252 Reviews

252 Reviews of AutoStar Chevrolet of Waynesville - Service Center

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April 22, 2025

Appointment was soon after contact and easy to make. Truck was repaired quickly and I was kept informed of progress. More

by VELODOUGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

AutoStar Chevrolet of Waynesville responded

VELODOUGIE, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 14, 2025

Every one is very friendly and professional very quick with the repair on my car More

by rogerstrinity95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

AutoStar Chevrolet of Waynesville responded

rogerstrinity95, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 13, 2025

They are very nice people took care care of my car in with a hour More

by W4KNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

AutoStar Chevrolet of Waynesville responded

W4KNA, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 03, 2025

Towed in because of transmission, transmission needed to be replaced, so we replaced it with a 2025 Traverse Z71! They took a bad situation and turned it into a good day, thank you!!! More

by CGBROOKS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heath Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Buchwalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 02, 2025

Went in to have tire checked for leak. They could not find anything. I suggested they remove tire and submerge it for possible small leak. Was told that they saturated tire with spray a More

by me5789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

AutoStar Chevrolet of Waynesville responded

me5789, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future. ,

March 30, 2025

Very friendly and helpful. Got my truck in and out in a very timely matter. More

by farmersbp38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 30, 2025

Very friendly and helpful. They got my car in very quickly and got it done in a timely matter. More

by farmersbp38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Winsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Mauney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

AutoStar Chevrolet of Waynesville responded

farmersbp38. Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 16, 2025

I had a very positive experience. The staff was friendly and professional. I was kept informed throughout the process and the work was done very quickly. More

by BWM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

March 13, 2025

Work took too long to complete and could not get a commitment from Robert the service advisor as to when I’d get my vehicle back even though it was at the dealer from March 1st thru the 11th. On the More

by RVRSEAOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert, service advisor
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

We sincerely apologize for the frustration and inconvenience you experienced during your service visit. We understand how important clear communication and timely updates are, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will use it to improve our processes. If there’s anything we can do to further address your concerns, please don’t hesitate to reach out to our General Manager Amy Edwards at 330-949-7539. We appreciate your business and the opportunity to make things right.

March 08, 2025

Everyone was super nice and the service was timely. I had no issues or problems with the appointment. More

by JILL_JONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

AutoStar Chevrolet of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

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