AutoStar Chevrolet of Waynesville

I scheduled my vehicle for two services recently. My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to th My waiting period for those two scheduled items was a bit lengthy. I did experience a better overall complement of service personnel compared to the crew of a year ago. Everyone was courteous and professional. More

Autostar of Waynesville always provides the best car buying experience. We’re return customers and haven’t enjoyed purchasing from anywhere else. Their customer service is unmatched! They make the proce buying experience. We’re return customers and haven’t enjoyed purchasing from anywhere else. Their customer service is unmatched! They make the process easy & always make sure we get exactly what we’re looking for, never pushing us to purchase. Extremely grateful for James Tramell & Heath. Ron makes the completing the financing a breeze as well! More

Brandon worked with us for the trade of my wife's Ford Escape to a the Chevy Trailblazer. Kept us in the loop and made the process very smooth Escape to a the Chevy Trailblazer. Kept us in the loop and made the process very smooth More

Based on repairs I would have rated it a 5, but based on customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this customer service I am only rating a 4, The service technician that worked on my vehicle this time did a great job, the repair seems to be fixed this time and working great after second visit. Not put many miles on yet but it is working great so far and no check engine lights etc. The service advisor was not very professional and did not call when stated he would, also the quote was not worked up in a timely manner, after the diagnosis was complete. My vehicle was sidelined and no quote given until the following work day, and he promised after he didnt work up the quote the first day that he would get it first thing the next work day and call me by or before 8:30. no call back and no return of my calls so I drove there and then he finally worked up the quote within a few minutes while I was there. I have been going to this dealership for many years, bought a new car there about 38 years ago and a used one when it was anton cheverolet. I have also had 5 or 6 vehicles there for service and repair within the past 10 years or so. I have never not been treated as non-value customer until this visit. Also when I picked up the vehicle he would not even speak until say anything about my vehicle until I spoke to him, he tried to ignore me. When I went to get in my vehicle I looked back and he was looking out the window then at me and laughing while talking to another advisor. very unprofessional way to treat customers. Like I said this is the only service advisor who has ever treated me this way in many years of going to this dealership. I prefer to deal with people who treat me with respect and as a valued customer. This is not a way to build relationships. This will impact where I take my vehicles in the future for service and repairs. I also just had a transmission replaced a couple of months ago at this dealer and the service technician at that time was excellent at keeping my up to date in a timely manner about the search for the transmission and the repairs. The technician John did a great job on the transmission did excellent also. More

Great experience with all the staff. Easy and seem less transition. James and Heath went out of there way to accommodate me with my purchase. Easy and seem less transition. James and Heath went out of there way to accommodate me with my purchase. More

I felt comfortable being at the dealership. I also appreciate the effort my salesman put forth in showing me functions of my car. I also appreciate the effort my salesman put forth in showing me functions of my car. More

Great experience! Everyone was prompt, courteous and ready to answer any questions, before physically visiting the dealership and after. Would recommend them highly & Everyone was prompt, courteous and ready to answer any questions, before physically visiting the dealership and after. Would recommend them highly & readily! It has been chaos around here after Hurricane Helene. I had to pry it out of them to find how some of them were still experiencing major difficulties as a result of the storm. No one could have ever guessed it based on their professionalism. Anthony, Caitlin, Heath, Ron, & all the other smiling faces that greeted us on the way to a great purchase... awesome job guys! More

Great dealership, repeat customer. All staff are knowledgeable, friendly and they don’t use pushy sales tactics All staff are knowledgeable, friendly and they don’t use pushy sales tactics More

We were very pleased with our experience at Auto Star in Waynesville, NC. We have always been Ford buyers but are happy with the Chevrolet Equinox we purchased. The quality is more than what we expected. Ou Waynesville, NC. We have always been Ford buyers but are happy with the Chevrolet Equinox we purchased. The quality is more than what we expected. Our sales person was very tentative to our wants and needs in an auto and was very pleasant to work with. More

It was a nice dealership. Ron was also very nice. But Brandon Buchwalter was the one that sold us. He is the best ever. We have been through a lot of cars over the years and a Ron was also very nice. But Brandon Buchwalter was the one that sold us. He is the best ever. We have been through a lot of cars over the years and a lot of salespeople. None like Brandon. His personality, knowledge and helpfulness was outstanding. You better pay him well so he will stay. He can certainly make you some money. I’m proud to submit this survey. Go Brandon. More