AutoSavvy Woods Cross

AutoSavvy Woods Cross responded

Mr. Prince, First off, we apologize for any mistakes on our end. We do our very best, however, we as humans are imperfect and make mistakes occasionally. Both Rich, our GM, and myself (Adam), Inventory Manager, have reached out and left 3 separate voicemails to talk about this specific scenario. We have not heard back from you yet to learn and understand your perspective. We want to understand your perspective and hopefully come to an understanding. I will briefly explain our perspective below but hope you will call us so we can smooth this out over the phone or in person. The Subaru Legacy of interest is a fabulous vehicle, which you came to find out by test driving the vehicle. In reference to my sales rep David Wilkinson telling you the repair was on the other side of the vehicle, he simply made a mistake and told you the wrong side. I have the repair history here and we clearly inputted that it had been repaired on the driver’s side, not the passenger’s side (which the pictures prove). Also, I saw and knew we had pictures to the vehicle and would have happily shown them to you if I were there to assist you, however, my Inventory Assistant made the mistake of not indicating on the sales rep’s inventory list that we did have pictures when he initially stocked the vehicle in. So, because David Wilkinson didn’t see the mark signifying pre-repair pictures being available, he told you we didn’t have pictures. The insurance auctions don’t always provide us with pictures so I have to communicate to my sales staff which ones we do have pre-repair pictures for. Our reputation is too dear to us, now being open almost 10 years, to fabricate which parts we replaced. We have always and will continue to tell our valued customers what exactly was done to any vehicle. Unfortunately, in this scenario, a few human errors occurred which understandably created reason for you to pause.The repair was performed at our Subaru specific shop. They specialize in repairing and reconditioning Subarus and do a phenomenal job. Due to our unique niche and business model, the sensitive information and network relationships with our specialized shops is considered ‘Trade Secrets’ and protected by our management team. We only choose to privatize such information for the longevity of our business model and company. We recommend any customer interested in our vehicles to have an unbiased, third-party inspection done to verify our disclosure regarding the repair. They will be able to substantiate our information and quality of our repair. Once again, Mr. Prince we apologize for our human errors/mistakes. There was no malicious or devious intent in their occurrence. We hope we can at least part friends even if you don’t purchase our vehicle. We value our relationship with our customers and wish you the very best in the future!

AutoSavvy Woods Cross responded

Preston, Thank you so much for allowing us to help you find another great vehicle at an phenomenal price! We appreciate your loyalty and business and please let us know if you need anything in the future! Genuinely, AutoSource Motors Team

AutoSavvy Woods Cross responded

Kevin, we are glad to hear that you enjoyed your experience here at AutoSource when you purchased your 2009 Dodge Ram. We appreciate your business and hope that you will allow us to help you again in the future with all your vehicle buying needs. We enjoyed getting to know you! Thanks, AutoSource Motors Team

AutoSavvy Woods Cross responded

Mr. and Mrs. Young, thank you for choosing AutoSource and coming back after over a year! We are so glad we were able to help you find the perfect vehicle for your family and hope it is everything you need. Please don't hesitate to give us a call if you need anything at all. Thanks for allowing us to assist you in your car buying decision! AutoSource Motors Team

AutoSavvy Woods Cross responded

Mr. or Mrs. Smith, We have called the bank (Mtn. America Credit Union) and we know they have reached out to you to address these misunderstandings. We do not do any financing in any way. You procured your own financing. We don't have any power or wherewithal to tell you what your financing terms and payments would be. Mtn. America told us that you weren't fully pre-approved at that amount because of your credit, so they subsequently gave you the rate they did. They even did you a favor as being one of our customers by not increasing the rate when you wanted to increase the term length from 60 to 72 months. They usually have to increase the interest rate a full percentage point. They didn't because they value the customers we send their way. So the financing is not something that is even in the realm of our control. On to the salvage disclosure misunderstanding. Here is what was posted just below the vehicle pictures online: "2008 Toyota Yaris 1.5L i4 hatchback coupe branded title auxiliary alloys do you want to drive the car you've always dreamt of but couldn't quite afford? well with autosource motors you can. we specialize in high quality branded title vehicles and we do it right. we hold every one of our vehicles up to the highest quality standards and perform thorough inspections before offering them for sale. as the largest branded title dealer in the united states we have overcome the stigma associated with branded titles and therefore have earned the full trust of two of the largest credit unions in the western united states. based on our quality standard and outstanding reputation these organizations are willing to loan full value on any of our vehicles at the best market rates oac. if you want a quality vehicle at an unbelievable price come to autosource motors. give us a call a to find more information , or visit our website." Please notice that we never hid anything in our advertising regarding this Yaris being a 'Branded Title' which it is. It is not a 'Salvage Title'. On the disclosure we have here that you personally signed at the point of sale acknowledging you knew that the vehicle was a "Branded Title". Open up your paperwork again and read it. It clearly states "Notice of Salvage Certificate OR Branded Title". You will receive a Utah Branded Title that reads specifically 'Rebuilt/Restored Title'. That is one type of a 'Branded Title', in this case Utah's branded title of a vehicle that has been repaired back to manufacturers operating standards. There is no possibility of you not knowing that seeing that you signed that disclosure. On top of that, we called you and offered to unwind the deal and take the Yaris back and refund you your money, but you declined. We feel that we have done everything in our power to fully disclose the condition, title status, and numbers on the Yaris. We strongly desire that all our customers love their experience with us and it saddens us that you feel the way you feel. Feel free to contact us if you would like to chat about this situation.

AutoSavvy Woods Cross responded

We have exhausted all of our resources to try and satisfy Taylor Griffin and his parents, but it was never good enough for them. For transparency we have listed below all we have done for said customers so any reader can see that we really did do all we could. June 2012: Mr. & Mrs. Griffin's son purchased their Honda Fit. It previously had the passenger's doors and rear suspension replaced, of which we disclosed with before pictures. They even had a Honda dealership inspect the Fit, and the inspection was clean of any issues (we have a copy of Honda's inspection). July/August 2012: They returned complaining that their rear tires were worn unevenly. We inspected the rear suspension, which had no issues, and purchased two brand new tires for them out of goodwill. Mid-January 2013: Mr. Griffin calls upset stating that the rear suspension was still damaged causing his son to blowout a tire, disabling his vehicle, and demanded that we repair it. I told him that if the damage was from the original collision that we repaired back in June 2012 that we would help him no problem. What he failed to mention was that the night before he called, his son, while driving in a snow storm, fish-tailed his Fit at high speeds into a deep pothole damaging his rear axle, rear wheel, and tire thus making his Fit undriveable. We know this because Taylor, their son, told us about the accident after we . Due to the obvious damage by their son's collision we had a third party mechanic shop verify that the Fit wouldn't have been able to drive with the current damage for 9 months thus proving that their son's collision was the sole reason for the axle & wheel being bent and the tire blowing out. We also have pictures of the damage their son Taylor caused. End-January 2013: Mr. & Mrs. Griffin complained about the Fit not being repaired. We explained the damage their son caused hindered the process and that we would help them out with the repair. Out of goodwill, we got the repair done at our wholesale cost and paid $600 of the $980 repair bill. We wanted them to know that we appreciated their business even though all the damage was due to their son's accident (validated by independent inspection). Mr. & Mrs. Griffin agreed to everything and now for some reason are upset. We felt we treated them more than fair by paying for the lion share of the repair their son caused. We hope all reading this read our over 350+ reviews from customers that have experienced how well we treat our customers.