AutoSavvy Woods Cross

Not Trustworthy My experience with AutoSource was negative, unfortunately. I had been working with Matt Y. for two months on purchasing a vehicle. We shook hands on a My experience with AutoSource was negative, unfortunately. I had been working with Matt Y. for two months on purchasing a vehicle. We shook hands on an out-the-door price. After I left to get the cashier’s check, Matt texted me that his manager, Matt S. had raised my sale price by $1,300. I later found out that they sold the car within a couple of hours to someone else. After leaving a one star review, Jason R. reached out to me. I told him my experience, to which he apologized and admitted that what happened was wrong. He asked me for a second chance to earn my business, to which I agreed. He told me that Matt Y. would be in touch with me. After a week of no follow up, I contacted Aaron and told him I hadn’t been contacted. A couple of days later, I received an e-mail from Matt S. asking me why I was still trying to purchase a car through him and lecturing me on leaving a one star review. I was handed off to Katie, who followed up with me quickly. We talked about what I was looking for and was told that she would get back with me. I never received a follow up call. I felt that ASWC showed a lack of integrity in going back on their agreed sale price. I appreciated the follow-up and apology from Jason, but was disappointed that they were unwilling to make it right by offering a comparable price on a comparable vehicle. Even after asking for a second chance, I still felt like they blew me off. More

Damaged parts - Still dealing with these issues for 5 months I purchased a Rogue from AutoSource, and was promised that all parts that were damaged were replaced before the car was resold. After purchasing the I purchased a Rogue from AutoSource, and was promised that all parts that were damaged were replaced before the car was resold. After purchasing the vehicle, parts found with severe damage that were NEVER replaced were struts, underlining, dented/leaking transmission pan, cracked damaged/leaking radiator, ect. The have been unresponsive, though promising me that they would would reimburse for the cracked radiator for the last 5 months. They will promise to take care of it and call me back, but then not a return call. I have spoke them with this repeat of behavior at least 10 times and every-time a promise to take care of the issue. I have spoke to Jennifer, Maria, Makenzi and another person. They have little integrity in their word, and their follow-up. The promise on the front end of the purchase that ALL damaged parts are replace is not true. The Nissan dealer that I dealt with to repair the damages, said that there was no way that anyone could have missed the cracked radiator, or the damaged leaking transmission pan or the damaged struts and that the vehicle should never have been resold until those were repaired. The Nissan dealer documented everything that they saw on their invoices. I have used that documentation as well as pics for AutoSource, with promises from AutoSource that they would take care of the reimbursement for the cracked radiator that was replace. But 6 months later.... No reimbursement for the radiator. More

Could be 5 stars with more quality control of repairs. I've bought 3 vehicles from Auto Source. I really like the employees. From the sales reps to finance and the service department, they are all great. I've bought 3 vehicles from Auto Source. I really like the employees. From the sales reps to finance and the service department, they are all great. I would give 5 stars but each vehicle had a few things wrong that had to be repaired before they operated correctly. Nevertheless, I wouldn't hesitate to purchase another car or truck from this dealership. More

Please Learn From My Mistakes Please learn from my mistake. When you purchase the vehicle, the manufacture's warranty is void. They then push their aftermarket warranty. I didn' Please learn from my mistake. When you purchase the vehicle, the manufacture's warranty is void. They then push their aftermarket warranty. I didn't want to purchase a vehicle without a warranty, so I paid over $1,000 for the warranty. When it comes time to use it, you find out that if your vehicle breaks down within 70 miles of the place of purchase, you must take the vehicle to an approved repair shop. That in itself doesn't sound bad, but I had to call multiple times before someone got back to me (over a week) and, after me calling them back several times, I finally was able to talk to someone. They informed me that there are no (zero) approved repair shops in Salt Lake County. They could only provide me with one repair shop in Utah Count and two in Davis County. The wait at the repair shop that I finally contacted was several days. In the meantime, I would have to leave me car there and they wouldn't pay for a rental. The dealership used to oversee the warranty, but they have recently turned it over to a third-party in Colorado, and the people there are very rude and unhelpful. I then called back the dealership and I was promised someone would call me back (they actually told me to trust them, someone will definitely call me back). After emailing and calling, they haven't even bothered to get back to me at all. My advice, please learn from my mistake and don't buy from this dealership! If you do end up buying a vehicle there, do not waste your money on the warranty. Actually I'm concerned that with the dealership having someone else take over the warranty, is it financially stable? I wish someone would have called me back so I could ask them some questions. Since I never heard back, it only leaves me to believe my concerns are true. The warranty isn't worth the paper it was printed on. More

Give this place a look Got a Ford Escape for my husband with ridiculously low miles that was "branded" due to a water issue we could find no trace of. Discovered that the e Got a Ford Escape for my husband with ridiculously low miles that was "branded" due to a water issue we could find no trace of. Discovered that the electric driver side seat wouldn't work and they gave us a work order to get it fixed for free. My husband tinkered with it the next day and it was just a fuse issue so we never used the work order. Special thank you to manager Matt Sweatfield. He was professional, polite, fair, and values customer service. More

URGENT DO NOT BUY A CAR FROM HERE! NEGATIVE STARS. They lie and rip people off. They sold me a car that had been in an accident and never told me. I went in having no idea what a brand NEGATIVE STARS. They lie and rip people off. They sold me a car that had been in an accident and never told me. I went in having no idea what a branded title was when they told me we were leaving. Miraculously the car I came in for was not branded but a trade in that was "special".. Within the first month it was in the shop twice and took me 3 months to get a title. Later I found a salvage stamp on piller B. They denied everything... I reported them to dealer investigation who found them in violation they refuse to respond. Save your money a couple thousand dollars may look appealing but it will cost you much more in the long-term. STAY AWAY! More

Horrible Customer Service I wanted to purchase a car that I located online so I attempted to contact the store where the vehicle was located and no one answered the phone. I ca I wanted to purchase a car that I located online so I attempted to contact the store where the vehicle was located and no one answered the phone. I called multiple times to speak to someone several times before actually having someone answer. The person answering had a disgruntled attitude and was a definite sour puss but the deal that I beleived I wouled be getting for the vehicle was too good to be true so I dealt with it. Finally spoke with a sales rep regarding the vehicle and I requested that additional information be forwarded to me and I would need to take care of a few things in order to purchase the vehicle and when I was done, I would call them back. The phone rang, rang, rang, rang with no answer several times until finally I spoke with someone who said she was not available, that was the last straw.....these peoples customer service was so BAD that they couldnt even put up a front and pretend like they were interested long enough to make the transaction. I attempted to bring this to the attention of management and low and behold, the attitude of management was dispicable also which at this point doesnt surprise me because behvavior like this begins and the top and trickles down to all the other employees so it is an acceptable practice at this aweful dealership. To even make matters worse, the so called "GENERAL MANAGER" got on the defensive and complained about my concerns calling it "the bashing" of his employee and my response was "xxx". This person was argumentative, combative, and only wanted to be heard that he was attempting to speak over me until I said to myself, enough of this. I told him while they were running their flaphole that I am glad that I found out that if this is the type of customer service to expect I am glad I found out now than later and have given these clowns my doe. I even told this chump I was willing to spend $30-$35000 cash on this vehicle but arguing was more important than the sale. To anyone considering doing business with this dealership, DON'T! Save your money and you'll spare yourself the headache of being treated like a red headed step child. More

Disappointed in Everyway This place was a terrible experience for my wife and I. To begin we arrived early afternoon plenty of employee’s around but no one took the time to This place was a terrible experience for my wife and I. To begin we arrived early afternoon plenty of employee’s around but no one took the time to acknowledge us even though we were the only customers in the showroom. We had our 9 month old son with us so my wife and I took a quick glance at the cars we had been interested in by taking turns stepping outside. We then sat in the middle of the waiting area and watched as they played on a device called a knee walker with four wheels. After approximately 30 minutes my wife had to ask someone about if the only Honda Pilots they had were parked in the same area in the parking lot (which we found on our own). At this point we were asked if we needed any help, the individual that asked grew uncomfortable when he realized we had been sitting there for awhile waiting and watching them play. We asked him about the vehicles, he provided us keys and let us take one for a test drive. It was a nice car, and my wife and I were willing to potentially purchase it but we were a bit nervous about the branded title concept. We decided to push forward with speaking about what our options would be. In the first moments of the conversation we made note that we wanted a warranty for at least a year with little to no cost to ease our minds for anything that may go wrong since we had never owned a branded title vehicle before. The associate suggested that if there was some wiggle room that the warranty would be the place this was most likely possible. Happy to hear that they potentially would be willing to provide a warranty for little or no cost was enough to make us continue our conversation. While we were test driving the vehicle and as we looked it over, we observed some damage to one of the rims. Of course, my wife and I inquired about the damage and if it could be fixed or replaced. The representative took a look at the damage and said he would guess that it occurred on a previous test drive since the dealership wouldn’t have put the vehicle on the lot in that condition. As we continued talking about it the representative was given permission to offer $100 off the price of the vehicle in exchange for the rim. I looked up the rim, a new one was $150 based on information google provided. Not fully deterred by this my wife and I also asked how many keys the vehicle would come with. We were told the dealership is only required to supply one key and that is all we would be given. We inquired further if it would be possible to acquire a second key and if we could remove the cost of the second key from the price of the vehicle. The second key would cost roughly $60 based on information google provided. The dealership stated they would not be willing to help or negotiate in anyway in regards to a second key. Unlike many of the other dealerships my wife and I had gone and looked at, this dealership would not tell us what their margin of profit was for the vehicle. They wouldn’t tell us what they paid for the vehicle or what it cost them to repair the vehicle after they purchased it so we had to trust them that they were going to give us a fair deal without any comparables. We were negotiating over a branded 2014 honda pilot, with 11,000 miles, it was in a head on collision. They said they replaced the front headlights the air bags, the hood and bumper. It was priced at $30,000. At this point in negotiations my wife and I were looking at an immediate $210.00 (minimum) for repairs to the rim and a second key. The dealership at this point was only willing to drop the price $100 to help with these expenses. So my wife and I still decided to continue since we were told a warranty for the first year would probably be possible. For a vehicle that was branded but as far as the dealership could tell was in “good condition” we felt comfortable enough and did some paperwork finalizing that we were in agreement to purchase as of what had been discussed thus far but were still able to walk away if we felt it was necessary. It finally came down to the warranty it was also where this experience ended. The dealership was unwilling to budge with the cost of a warranty or reduce the price of the vehicle to compensate for the cost of the warranty. They wanted close to $2000 for the first year and then they said the cost of a warranty would go down after the first year. The explanation the representative gave us as to why it was so much in the first year was “well 75% of a branded vehicles problems will likely go wrong in the first year.” After that statement my wife and I walked away as we felt that a company of that size that was not willing to stand behind their product for 1 year was not worth buying from. A $2000 warranty on a $30,000 car to ease the mind of the customer is what stopped them from making that sale. I urge everyone that walks into this dealership or any of its affiliates to look around and understand that they buy those vehicles at auctions, fix what’s damaged and sell them for an inflated cost. In comparison over the internet I found that comparable Honda pilots at auction were worth about $10,000, they put in about $4000.00 of repairs based on what we know was replaced on this specific vehicle, leaving the dealership to profit about $14,000 from our potential purchase. Even if this vehicle had been priced at $20,000 the dealership would have gained a reasonable profit. But transparency on their end was not an option, nor was any sort of negotiation on price beyond $100 for an already ruined rim worth $150. In addition to all of this no branded title dealerships will mention to you that after every purchase for a branded title vehicle the value depletes by half making it so you’re automatically upside down when you drive off of the lot. This is also the reason a bank won’t let you get a loan on a branded title vehicle without at least half of the cost of the vehicle for a down payment (Ensuring the bank won’t be upside down if they were to have to pay off your loan due to repossession or any other reason). After all of this my wife and I found a smaller dealership down the street called Wasatch Auto Group and that experience was 100% better in everyday. They were generous in their negotiations and were completely transparent showing us their costs as well as what the vehicle was worth. I gave them a few weeks to call and talk as they often do for follow up. They did call. I informed them of our experience, They said they would like to follow up. we haven't heard from them sense. More

Great first time, not so much the second time. I purchased my first car through this dealership years ago and had a great experience. The car was perfect for me and I had very few problems with it I purchased my first car through this dealership years ago and had a great experience. The car was perfect for me and I had very few problems with it (nothing beyond normal wear and tear). When it came time to buy my second car I decided to use Autosource again. This time around has been less than ideal. The car I purchased needed a major repair within the first two weeks of buying it. The repair took 5 weeks to complete (I had to drive a rental for the entire time). Once I got it back it ran the way it should have from the start. A couple months later it wouldn't start so I had the car towed to the shop for the second repair. This time it was a minor issue that was fixed the same day. Now less than four months after buying the car, the same problem I had just after I bought it has become a problem again. Frustrated by the fact that I was needing to take the car in for repairs every month or so, I called the manager of the Lindon location I purchased the car from. He referred me to the manager of the Woods Cross location. I called him multiple times trying to resolve the issue but never received a response. I finally went into the dealership to see the manager in person and was told that I would need to speak with the General Manager but he wasn't in the office that day. I was also told that I would receive a call the following day as soon as the Manager got into the office. Never received any phone call. I spent the rest of the day leaving messages at both the Woods Cross and Lindon locations trying to contact the manager and didn't hear anything back from anyone. When I was at the dealership I was told that they would get right on it and the issue would be resolved as quickly as possible. It has been three days and I have gotten nowhere with any of the managers. I am starting to feel like they tell their customers whatever they have to in order to keep them "happy" but don't really follow through on any of it. I feel like I have wasted my time and money. I will not be going back to this dealer in the future and I will not send anyone else to them either. More