AutoProved

AutoProved responded

James, we are sorry to hear you experienced a different buying opportunity from us then almost all of our customers. Throughout all purchases we have safeguards in place to prevent statements from your review. Prior to purchasing we review a worksheet with figures, including an exact interest rate you are approved for with exact payments unlike many traditional dealerships that quote an average. We also have utilized a LAW finance contract which requires a signature stating you had an opportunity to review the figures and agree with them, if we added things wouldn't the payment be more than you agreed too?? With over 2,500 positive reviews it is difficult to understand that your purchase our team decided to distract you, lie about the price, add additional costs and have you leave with a dirty vehicle. If you would like to come in so we can explain any figures to you, we would welcome that and also give us the chance to detail your vehicle again at no cost!

AutoProved responded

Kimber, we are sorry to see your review based on rumors heard. All of our vehicles go through a rigorous 118 multi point inspection, PA state inspection and emissions inspection which is all documented with Carfax (We would lose partnership with false repairs). Many are unaware that clearing a check engine light will not allow an emissions machine to print a valid sticker until the vehicle is driven a set amount of miles to insure the issue is repaired. It would be difficult to earn a 4.7 score with Google and over 2,000 positive reviews with claims your review stated. We would love to give any future customer the ability to take their potential new vehicle to a 3rd party mechanic or dealership to back up the quality of our vehicles prior to purchasing!

kimber10390 responded

Hey! These aren’t rumors. I personally have been a victim of your car dealership and will continue to tell everyone I know to never EVER take their business here.

AutoProved responded

Unfortunately we disagree with your review, there are multiple errors within it. The service contract you purchased was not over $5,000 and actually much less at only $2,700. We also are not refusing to service your vehicle under the service contract, you wanted it resolved from the dealership after giving us a bad review without us reaching out to correct the problem.

Hvytoker responded

It doesn’t matter about the review I gave you, that’s my opinion, and that shouldn’t affect my warranty. You said to me Good Luck getting my car fixed. So to me that’s not honoring my warranty. I told you once the car is repaired, I would change the review, but till then, it stays.

Ruthie responded

Thanks for all your hard work