AutoProved

AutoProved responded

Thank you for your feedback. After reading your review, I personally listened to the recorded phone call so I could fully understand what took place. I would like to clarify a few points for anyone reading this. The vehicle you were interested in sold the very same day as your scheduled appointment. At the time of your call, the delivery had just been completed, and we had not yet had the opportunity to begin notifying customers with upcoming appointments. We understand how disappointing that is, but unfortunately it can happen when inventory moves quickly. Regarding the Chevrolet Colorado, you asked Colleen what the asking price was after mentioning you had already seen it online. She simply confirmed the advertised price that you referenced. The recording does not support that she quoted a different price or attempted to mislead you. We certainly understand your frustration that the original vehicle had sold. That's disappointing for everyone involved. However, we remain committed to treating every customer with respect, even when inventory changes unexpectedly. We appreciate your feedback and are always looking for ways to improve. We wish you the best in finding the right vehicle.

AutoProved responded

Thank you for your feedback. I'm disappointed to read your review because it doesn't reflect the level of professionalism we expect from our team. We take pride in treating every customer with courtesy and respect, whether they ultimately purchase a vehicle from us or not. Unfortunately, without additional details, we're unable to identify the interaction you're referring to or investigate what may have happened. If there was a breakdown in communication, we'd genuinely like the opportunity to review it and address it appropriately. We encourage you to contact our management team directly so we can better understand your concerns. Constructive feedback helps us improve, and if we fell short, we'd like the opportunity to make it right. We appreciate your feedback and wish you the best.

AutoProved responded

James, we are sorry to hear you experienced a different buying opportunity from us then almost all of our customers. Throughout all purchases we have safeguards in place to prevent statements from your review. Prior to purchasing we review a worksheet with figures, including an exact interest rate you are approved for with exact payments unlike many traditional dealerships that quote an average. We also have utilized a LAW finance contract which requires a signature stating you had an opportunity to review the figures and agree with them, if we added things wouldn't the payment be more than you agreed too?? With over 2,500 positive reviews it is difficult to understand that your purchase our team decided to distract you, lie about the price, add additional costs and have you leave with a dirty vehicle. If you would like to come in so we can explain any figures to you, we would welcome that and also give us the chance to detail your vehicle again at no cost!

AutoProved responded

Kimber, we are sorry to see your review based on rumors heard. All of our vehicles go through a rigorous 118 multi point inspection, PA state inspection and emissions inspection which is all documented with Carfax (We would lose partnership with false repairs). Many are unaware that clearing a check engine light will not allow an emissions machine to print a valid sticker until the vehicle is driven a set amount of miles to insure the issue is repaired. It would be difficult to earn a 4.7 score with Google and over 2,000 positive reviews with claims your review stated. We would love to give any future customer the ability to take their potential new vehicle to a 3rd party mechanic or dealership to back up the quality of our vehicles prior to purchasing!

kimber10390 responded

Hey! These aren’t rumors. I personally have been a victim of your car dealership and will continue to tell everyone I know to never EVER take their business here.