AutoNation Volvo Cars San Jose - Service Center

I was not treated with disrespect by Dennis, the service person who worked with me. Dennis was condescending and did not listen to me when I told him what was wrong with my car. He made promises but follow person who worked with me. Dennis was condescending and did not listen to me when I told him what was wrong with my car. He made promises but follow through with these promises. Dennis's manager, Jim, told me that I should have written these issues down for Dennis, but I believe it is Dennis's job to listen to the customer and write these things down. The manager also did not address my issue and suggested that I use another service person next time because Dennis and I did not 'Hit it off'. In addition, Dennis sent me away with the wrong information about getting a rebate on my tires. I am a long-time customer at Autonation Volvo and am very disappointed with how I was treated. More

Had an incredibly easy and relaxed experience getting my XC90 serviced with Dennis McMaster. Dropping the car off was quick and they had me going on my way in a rental car within 15 minutes. The service was XC90 serviced with Dennis McMaster. Dropping the car off was quick and they had me going on my way in a rental car within 15 minutes. The service was done quickly and the car came back looking immaculate. Dennis McMaster went above and beyond helping us. More

Had our worst experience with their service department. Hard to believe they view their cars as “luxury”. Had a basic appointment for an oil change - took almost 24 hours to get a one hour oil change co Hard to believe they view their cars as “luxury”. Had a basic appointment for an oil change - took almost 24 hours to get a one hour oil change completed. I will not buy another car from this dealership and maybe not another Volvo. Horrible. More

Great support. And quick response. Reasonable and explain details as much as they can do. details as much as they can do. More

My service advisor Sand was great! He was very knowledgeable and attentive to my needs. knowledgeable and attentive to my needs. More

We have one of tire small leakage not from nail, need pump every two weeks, they confirmed the leak and replaced with two new tires and did alignment, pump every two weeks, they confirmed the leak and replaced with two new tires and did alignment, More

Great car at great price .fast service and transparent and very flexible to my needs . Respectful and patient . Very informative and proactive on servicing the car and very flexible to my needs . Respectful and patient . Very informative and proactive on servicing the car More

Master Service Advisor Jamie Hinds Godinez was excellent. Professional, courteous, great advise most important got the work done. Always look forward to working with Jamie. excellent. Professional, courteous, great advise most important got the work done. Always look forward to working with Jamie. More

The service of my Volvo XC90 was very fast and efficient through my service advisor, Harvey. When the car was ready for pick-up, Harvey wasted no time contacting me. Upon arrival, Harvey had car re-washed b through my service advisor, Harvey. When the car was ready for pick-up, Harvey wasted no time contacting me. Upon arrival, Harvey had car re-washed bc it was still dirty. More

Service excellent. I had 2 tires replaced and an alignment done. They ensured the tires were matched to my other two tires to reduce wear. Took one day to get the new tires. It was a busy day but th alignment done. They ensured the tires were matched to my other two tires to reduce wear. Took one day to get the new tires. It was a busy day but they were able to schedule first thing in morning and I was back on the road in 2 hours. More