AutoNation Volvo Cars San Jose - Service Center

I can't speak for any of the other service advisors, but we've been working with Jamie for several years. She is so wonderful to work with. Jamie is largely the reason we keep returning - the service and we've been working with Jamie for several years. She is so wonderful to work with. Jamie is largely the reason we keep returning - the service and attention to detail she provides is amazing. More

My Volvo was recalled for airbag replacement, the appointment was 6 weeks out and supposed to take 1 hour. I sat in the waiting room for 2 hours. In that 2 hours I entertained myself with a game on appointment was 6 weeks out and supposed to take 1 hour. I sat in the waiting room for 2 hours. In that 2 hours I entertained myself with a game on my iPad, and looked at the new Volvo's - peered in the windows and admired them. My husband has been wanting to buy me a new Volvo, but not 1 salesperson approached me to ask if I had questions or if they could help me in any way. Not 1 person had eye contact with me and I wasn't going to beg. I had 2 hours of total silence. It was like sitting in a morgue. There was no personality or friendliness in the entire place. The service person was polite, but not terribly friendly - she was just doing her job. I cannot say what the quality of work was - I cannot tell if there is a new air bag or not. As far as sanitizing my vehicle - my guess is they didn't do anything because there was no fragrance or any indication that it had been sanitized . The sales department did not want to talk to me, so I have no idea about pricing. More

Even though the service center was overbooked, they were able to get my car back within a couple of days. Cleaning was average, but it's complimentary so can't complain. able to get my car back within a couple of days. Cleaning was average, but it's complimentary so can't complain. More

So far good , been here twice since I bought my car here . I have no complains. . I have no complains. More

My service advisor Sang Nguyen was very attentive, professional and easy to get answers of the service progress. professional and easy to get answers of the service progress. More

All of the mail that I received about the recall that needed to be corrected came from AutoNation. The building has Volvo on the side. No street address and no AutoNation. That confused me. Beyond tha needed to be corrected came from AutoNation. The building has Volvo on the side. No street address and no AutoNation. That confused me. Beyond that the service was fantastic. More

Service was quick. Service rep was courteous and knowledgeable. I was pleased with the service I received knowledgeable. I was pleased with the service I received More

Service was quick and our cars are always washed when we pick them up. The service rep is friendly and always explains what services were completed! pick them up. The service rep is friendly and always explains what services were completed! More

Always excellent service and a loaner car while you wait. I have been taking my Volvos here for years. I have been taking my Volvos here for years. More