AutoNation Volvo Cars San Jose - Service Center
San Jose, CA
189 Reviews of AutoNation Volvo Cars San Jose - Service Center
They treat me with respect as a female Volvo owner and I have trust in my Service Manager Jamie to look out for what’s best for me. Multiple interactions with Sales and with Service have all been good have trust in my Service Manager Jamie to look out for what’s best for me. Multiple interactions with Sales and with Service have all been good More
I want to say that I received excellent service from AutoNation Volvo. From the first phone call when Sang helped me with letting me know what might be wrong and letting me know what will happen when I AutoNation Volvo. From the first phone call when Sang helped me with letting me know what might be wrong and letting me know what will happen when I bring the car in. When I did bring in the car I received quick and efficient service when checking the car in. Sang actually called with the estimate before I got home. When picking up the car, he told me exactly what they did to fix it. Everyone was so helpful and pleasant. So all in all it was a very good experience! Thank you! More
Good Volvo service here. Older XC70 Shifter locked up but no appointments available for a couple days. Meantime Covid hit our house. Service advisor, Jamie Hinds, worked with Older XC70 Shifter locked up but no appointments available for a couple days. Meantime Covid hit our house. Service advisor, Jamie Hinds, worked with me so AAA could deliver car to the Service shop, she worked it into their schedule. Besides the shifter there were a few other concerns and an SRS recall needing repair and possible special parts. Jamie Hinds was really helpful and over several phone calls we were able to identify which items were critical and which might be handled at a later time. She called several times to keep me updated on the work and after a few item and costs adjustments and couple more days the car was ready for pick-up. It worked well in my schedule.Dealer customer service and repairs are good as always in spite of the "normally" high dealer costs. More
I have worked with Jamie Hinds for more than 10 years on the same Volvo. She is the ultimate professional. She tells you frankly and fairly what your car needs, prioritizes safety and provides options. If y the same Volvo. She is the ultimate professional. She tells you frankly and fairly what your car needs, prioritizes safety and provides options. If you hang on to your Volvos as long as we do, sometimes this can be pricey. But she never tries to oversell. We feel in such good hands with her. All other aspects of the appointment - setup, email reminders, clean car at pickup:) - were great too. More