AutoNation Volkswagen Savannah

Jay is the best! Actually really enjoyed this car buying process - and I’ve bought a lot of cars lol. Actually really enjoyed this car buying process - and I’ve bought a lot of cars lol. More

Lying cheating crooks. We had signed a purchase agreement and then sales contract after six hours at the dealership and when they produced the final paperwork, only afte We had signed a purchase agreement and then sales contract after six hours at the dealership and when they produced the final paperwork, only after we signed, we discovered they added in over $4000 of additional cost. When I asked to remove these cost as we did not ever agree to them, we were told the deal was off they would not sell the vehicle and to leave the dealership. When I requested to have the original document that we signed with the purchase agreement, they (Chris Lewis the sales manager) had told us that it is property of AutoNation, not ours, and they did not need to give us anything. I was stranded in the stranded at the dealership without a ride (as e “bought another vehicle) as they “canceled” the deal and while waiting for an uber they called the police to have me removed! They ran our credit over SIX times and was on the Dark web the next day after filling out their application, our credit is now ruined causing another nightmare of problems! We were directly lied to FIVE times through this entire ordeal. I have reached out to corporate management, Brad Strauss, and he had “conducted an investigation” over one week and is not able to provide me one single answer to any of my several questions, nor could account for the “missing paperwork” we signed. I have every piece of paper for the contract, except the very first piece of paper we signed that legally binding us to this deal. The sales manager, Shawn Hafer tried to sell us a new car and gave us a written offer and directly lied (Lie #1) to me by telling me they did not have any used vehicles and inventory. I went home, wen to their website, and discovered they did have exactly what we are looking for. I called back and asked to make a deposit in which I was told all I needed to do was fill out the application and they would hold it for me. (lie #2) After I filled out the application and called back, they told me that, they are not able to hold any vehicles and that I had to come in Saturday to make the purchase. I asked him to run our credit for approval to know what we are qualified for what rates, and was told by sale associate “Jay” told that that was not possible (lie #3). I actually did run our credit that day, and the next day our credit appeared on the dark web! The vehicle that we wanted was advertised tm me by email I received Wed showing it has 9288 (Lie #4) miles and when I arrived to test drive the vehicle (two days later) it had 11,444 miles. Over 20% more miles an advertised. I was told by then Chris Lewis who “took over the deal from sales associate Justin Peters (who was the only one in this entire deal/dealership that was professional and decent, and I learned that he resigned two days after our debacle of a deal) the sales manager Chris that this was a typo (lie #5). I clearly told him it was not a typo is the vehicle has been sitting on the lot for listed for sale almost one month and was being driven as a loaner vehicle! They told me they would discount the miles (.15c a mile / $364 discount) and when they presented the paperwork they took the discount off a new additional line item of $995 for a paint protection package, they told me it was already on the vehicle. We did not ask nor want for this protection and asked for it to be removed. By the way, I grew up in aftermarket auto care and had found the same package that they presented us at the dealership on ebay for $125! We were then presented a final sales price which we had signed and agreed to. Between signing our agreement and the final paperwork between the sales manager Chris Lewis, and the business manager Shawn Hafer, they decided to add TWO additional warranties that we did not ask for. When we asked for these to be removed, they simply told us they would not sell us to vehicle to leave the dealership! More

Excellent customer service from salesman Mike Lowe and finance manager Shawn. They made the car buying experience awesome! finance manager Shawn. They made the car buying experience awesome! More

Everyone was a pleasure to deal with. Got a wonderful new car at this location Got a wonderful new car at this location More

Justin Peters was wonderful. He was very personable and easy to converse with. The only reason I am giving the dealership less than all stars is that last week I had a pro He was very personable and easy to converse with. The only reason I am giving the dealership less than all stars is that last week I had a problem with one of my tires and I had only had and driven the car a couple of days. After calling out AAA we found out that only one out of five of my lug nuts on my front left tire was actually screwed in. The other four were so loose that they came off in my hand. I had only had the car about a week and had put very few miles on it. The AAA guy told me he had never seen this before and that it was not possible for it to happen naturally if they had been screwed in correctly at the dealership. I know this was an honest mistake, but I had been out with my elderly mother that day and I can’t imagine what would have happened if the tire had come off my car, which had been very close to happening. I have no problem with the sales staff, they were terrific! More

They were extremely helpful and very knowledgeable when looking to upgrade to a SUV. I did not know exactly what car I wanted and they helped me compare differences. They managed to help me walk out the do looking to upgrade to a SUV. I did not know exactly what car I wanted and they helped me compare differences. They managed to help me walk out the door with a SUV I loved with the budget I had. More

This dealership was awesome great service and informative salespeople who went above and beyond great service and enthusiastic people salespeople who went above and beyond great service and enthusiastic people More

The service i received was exceptional. They had an uber driver take me home while my car was being serviced. I will be returning for all of my car service needs. They had an uber driver take me home while my car was being serviced. I will be returning for all of my car service needs. More

My service visit was by far the best experience ever. From arrival to pick incredible smooth. From arrival to pick incredible smooth. More