AutoNation Volkswagen Mall of Georgia - Service Center

James from AutoNation VW Mall of Georgia made my service experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcom experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcoming and knowledgeable. More

I had an appointment 23 May 2023 with service advisor James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived th James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived the next morning - surprise! - no tire service was done. Mr. Cumbie claimed that "I did not order tire replacement" (did he forget to take his memory pills?) and forwarded me by phone to his manager, a "Jean" who declined to give his full name. He mentioned "we do have witnesses and recordings" and started to insult me. The fact that we have 4 VW's and I am customer there since more than 10 years did not count. Be warned: They want to get you with legal tricks. More

Brent in quite knowledgeable detail with his explanations and offer great customer service and friendly service and offer great customer service and friendly service More

Very professional and quick to get into your appointment. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. More

The staff was great. The receptionists were very helpful and answered all our questions good experience The receptionists were very helpful and answered all our questions good experience More

Quentin and James are absolutely fabulous every time we have to bring our vehicle in for service. We love the Volkswagen service department!!!! have to bring our vehicle in for service. We love the Volkswagen service department!!!! More

Service department is useless, and have no troubleshooting skills. be prepared to invest in tools and do the diagnosing for them. if they dont get a fault code from the ecu, they give up. n troubleshooting skills. be prepared to invest in tools and do the diagnosing for them. if they dont get a fault code from the ecu, they give up. no ideas, no ceativity, just give the car back and make the customer do the work. More

After booking my service visit online, I received several helpful reminders about the scheduled visit. Upon arriving at the dealership and checking in with my service advisor (Trey), we were told that our helpful reminders about the scheduled visit. Upon arriving at the dealership and checking in with my service advisor (Trey), we were told that our wait time for completion of the scheduled service would be shorter than expected. We wandered out to the sales area and we’re greeted outside by a very knowledgeable salesman. Ryan spent a considerable amount of time with us, knowing we were not currently in the market for a new vehicle. Overall great experience, and looking forward to future visits for routine maintenance. More

I came into the service center on 4/14 to pick up my car from what I think is my 5th time with this center. All for the same problem of the check engine light being on. This has been a continuous problem fo from what I think is my 5th time with this center. All for the same problem of the check engine light being on. This has been a continuous problem for the past year. I got this car in January of 2022 certified pre owned and have had nothing but problems with it. This is not an honest company. They sold me a car that they knew needed maintenance on it and every time I come in, it’s a new problem with another expensive price tag. On this last visit I checked out with James and he gave my father and I an immense amount of attitude. They told me that my car was low on oil and that was what was causing the misfire. Keep in mind that I’ve been here twice now for oil changes and neither time did they tell me I should be checking my oil at every 1000 miles. James also checked me out last time from on oil change at the end of January. When I brought this up to him, he still wanted me to pay the diagnostic fee. He got really nasty with us and stated that we could either pay the fee and leave or we could send the car back to the diagnostic team. He told us that it would cost some more money because it’s more time to look at the vehicle, and that we would go back into the end of the queue again. If you have a client telling you that they’re having the same problem and you’re still trying to make them pay the diagnostic fee for just topping off your oil then something isn’t right. You should want your clients to leave satisfied that you gave them the best customer service instead of talking down to them. Not to mention when I looked James up on social media I saw him bad mouthing clients and talking about how he overcharges people which isn’t professional at all. More

The new service manager is a pathological liar. Never returns calls or emails. You have to call Volkswagen corporate to even get him on the phone. And then he just lies more. I’ve already had so ma Never returns calls or emails. You have to call Volkswagen corporate to even get him on the phone. And then he just lies more. I’ve already had so many problems with my car, it’s been in there 4 times in less than a year. The service department could atleast make the experience more pleasant instead of lying or telling you they have no loaners and you pull up to the service drive and there are 3-4 of them sitting there. Pathetic. More