AutoNation Volkswagen Mall of Georgia - Service Center

Brought my Passat in for warranty work. I asked that the radiator be flushed and filled. It wasn’t. I had codes on the dash. I asked that they be cleared so I could tell what actually was p I asked that the radiator be flushed and filled. It wasn’t. I had codes on the dash. I asked that they be cleared so I could tell what actually was present , they were not. More

The dealership is great, clean love the waiting area everything was excellent customer service the best everything was excellent customer service the best More

Service representative Ryan, provided great feedback and exceptional service, Will be back Thanks again Ryan exceptional service, Will be back Thanks again Ryan More

Great service and communication, would recommend to friends and family. The waiting area was comfortable and the wait time was effectively communicated to me on arrival. friends and family. The waiting area was comfortable and the wait time was effectively communicated to me on arrival. More

James from AutoNation VW Mall of Georgia made my service experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcom experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcoming and knowledgeable. More

I had an appointment 23 May 2023 with service advisor James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived th James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived the next morning - surprise! - no tire service was done. Mr. Cumbie claimed that "I did not order tire replacement" (did he forget to take his memory pills?) and forwarded me by phone to his manager, a "Jean" who declined to give his full name. He mentioned "we do have witnesses and recordings" and started to insult me. The fact that we have 4 VW's and I am customer there since more than 10 years did not count. Be warned: They want to get you with legal tricks. More

Brent in quite knowledgeable detail with his explanations and offer great customer service and friendly service and offer great customer service and friendly service More

Very professional and quick to get into your appointment. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. More

The staff was great. The receptionists were very helpful and answered all our questions good experience The receptionists were very helpful and answered all our questions good experience More

Quentin and James are absolutely fabulous every time we have to bring our vehicle in for service. We love the Volkswagen service department!!!! have to bring our vehicle in for service. We love the Volkswagen service department!!!! More