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AutoNation Volkswagen Mall of Georgia - Service Center

Buford, GA

4.3
239 Reviews

239 Reviews of AutoNation Volkswagen Mall of Georgia - Service Center

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September 01, 2023

Suad kept me informed and responded back quickly to any messages I sent. Thank you More

by Mlamorella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suad
Sep 06, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2023

great service very professional and on time they explain everything that was done to the vehicle More

by Juan lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servixe advisor james
Aug 29, 2023 -

Juan lara responded

For me. 5 stars great service

August 25, 2023

Service department did good work but not very responsive and the cost for repairs was very high. I had to leave my car several days more than expected and was not notified the day I dropped it off how long More

by mschachte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey William
Aug 30, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (678) 807-4171 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 24, 2023

Dealership needs to have something in place to identify where they parked the cars after service has been preformed. We walked the entire perimeter of the Dealetship to discover my car was parked in the fr More

by robowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey and William
Aug 29, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 22, 2023

My Service Advisor James Cumble goes above and beyond when I bring in my VW Beetle for Service. James is always friendly, professional and very knowledgeable. Autonation VW is the only place I trust to g More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Cumble
Aug 25, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Mall of Georgia! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

Bringing a car into service for "issues" is never a fun experience, relaying the problems you have with your car you only hope the tech and advisor listen and assist. Trey exceeded my expectations. He was More

by Jessica.liccardo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Aug 25, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

Very friendly and knowledgeable staff who kept me informed every step of the way. Will definitely be back. More

by dhooks1146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giancarlo Triglia
Aug 25, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

Bringing a car into service for "issues" is never a fun experience, relaying the problems you have with your car you only hope the tech and advisor listen and assist. Trey exceeded my expectations. He was More

by Jessica.liccardo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Aug 25, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2023

As an out of state guest taking a vehicle in for service, the experience was excellent. This is reassuring given that the car is in use by one of our children away at college. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suad Hajdarovic
Aug 23, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi Tom, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 17, 2023

The service guys were very helpful and quick with my service, they even caught a recall on my vehicle that I didn’t know had happened. More

by Emma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swad
Aug 23, 2023 -

AutoNation Volkswagen Mall of Georgia responded

Hi Emma, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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