AutoNation Volkswagen Mall of Georgia - Service Center

The sales team is great but the stars of the dealership sis hands down the service department. It doesn’t matter which one of the service advisors that you interact with, they all treat you will the same sis hands down the service department. It doesn’t matter which one of the service advisors that you interact with, they all treat you will the same level of respect and honesty. More

Friendly, respectful and answered all my questions. Quick and easy to get an appointment. Will be going back there again! Quick and easy to get an appointment. Will be going back there again! More

The person that helped me was great. He wasn't my service advisor though. Unfortunately, he had no idea what had been done with my car and what to recommend. It makes it difficult to He wasn't my service advisor though. Unfortunately, he had no idea what had been done with my car and what to recommend. It makes it difficult to know what services are needed when they don't know what to advise you of. I requested an appraisal and that didn't happen. Communication is a great tool. More

Ignition switch replacement. Worked me in despite my arriving on the wrong day. Speedy and excellent work. Very pleasant experience. Highly recommended. Worked me in despite my arriving on the wrong day. Speedy and excellent work. Very pleasant experience. Highly recommended. More

I bought a 2023 Tiguen and the window was having issues. I was told that if I brought it in and left it overnight I could pick it up the next day & they would fix the window. I also told them my radio kept I was told that if I brought it in and left it overnight I could pick it up the next day & they would fix the window. I also told them my radio kept going to a blank screen and needed looked at. I called the next day to check on the car, they said they needed to keep it 2-3 days they were behind. I was like this is not at all what I was told I’m coming to get my car, what a joke! The service guy James told me all Volkswagen dealers are behind like this. So I go to pick up my car and they magically fixed my window “ they bumped it to the front of the line” but claimed they couldn’t fix my radio unless they saw it in action… ok I can’t stop what I am doing whenever it messes up and drive whatever distance to the dealer right then. I called another dealer, they got me right in, hooked my radio up to a diagnostic machine and saw it had errors and ordered a new one and it’s scheduled to be replaced next week so I go next week to have it installed! Never again will I use the Buford Auto Nation. Buying my car was a nightmare and then getting a warranty issue fixed was a joke!! Legit go to another dealership the experience is so so much better! More

From purchase of my 2021 Atlas to service, this place has been great to work with. been great to work with. More

We service here because we value the service employees and the jobs they perform .advisor an tech straight shooters and the jobs they perform .advisor an tech straight shooters More

I wasn’t told who would be servicing my car. The service tech didn’t even bother to atleast introduce himself. Won’t come back to this location again. The service tech didn’t even bother to atleast introduce himself. Won’t come back to this location again. More

First time I’ve been and it was the best customer service I’ve ever had from start to finish. I’ve ever had from start to finish. More

Excellent service from GT, very good knowledge of the product, good tips, good information from him product, good tips, good information from him More