AutoNation Volkswagen Mall of Georgia - Service Center

My first experience at this location was due to a recall I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refu I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refused to acknowledge. Next, I took my car in for what I thought was an included service visit with an oil change and an inspection due to many sensors continuing to go off. While explaining the windshield wiper sensor issue, the service guy proceed to tell me that it was probably my fault by filling it up too fast? So over a course of a year, I filled up my windshield wiper fluid with four jugs due to it constantly saying it’s empty, but it’s my fault? Then I explained how myself and my father have checked my tire pressure multiple times but the sensor is staying on. He immediately responded saying “your daddy should’ve gotten the owners manual out” and laughed at me. Approximately 6 hours later, I was called to be told my car was ready for pickup. When I arrived, I was given an over $100 bill FOR AN OIL CHANGE. Never was I told the price when booking the appointment, adding on the service, dropping off the car, or called to be told it was ready. Also, the first person I talked to told me the oil change was included! Terrible customer service. Never belittle or laugh at your customers. More

It took over 3 hours for an oil change. Asked to have the vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service More

The customer service was great and the mechanic did a good job. The break room was cold, tv turned down, no vending machines or snacks in the break room. After bringing my car got back the second time in good job. The break room was cold, tv turned down, no vending machines or snacks in the break room. After bringing my car got back the second time in less than 20 minutes they were able to fix my check engine light with a new part instead of trying to repair it. More

Great service. Mike is the best!!Wait time was long. The Great service. Mike is the best!! Wait time was long. The dealership needs to offer complimentary snacks for customers waiting several hours for the Great service. Mike is the best!! Wait time was long. The dealership needs to offer complimentary snacks for customers waiting several hours for the service. More

Service department was great. Had an emergency and had to bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above and beyond to diagnose quickly and order the parts. Communication and repairs were great. More

Service was excellent, I went in for an oil change and everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfie everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfied. More

Great customer service.keep your vehicles genuine with authorized genuine service! authorized genuine service! More

I was there for 20000 mile maintenance on my car. They did a great job but it took over 2 & half hours. I had to cancel an appointment b/c of this. That's the only problem I had with them that day did a great job but it took over 2 & half hours. I had to cancel an appointment b/c of this. That's the only problem I had with them that day More

The ONLY reason I still come to this service center to have my car serviced is because of ANDY. Andy use to be a sales rep and actually sold me my vehicle, then he transferred to service and this man has have my car serviced is because of ANDY. Andy use to be a sales rep and actually sold me my vehicle, then he transferred to service and this man has been nothing short of amazingly kind, professional and encouraging. We have since moved out of the area and will pass another Volkswagen dealership just to get to this location. More

How in the world does it take 2 1/2 hours to do a oil change. I have ask about my car? Poor service. Trash change. I have ask about my car? Poor service. Trash More