AutoNation Volkswagen Mall of Georgia - Service Center

Website: "You don't need an appointment for oil change. " Arrival: "Do you have an appointment?" Response: "No." "Advisor: "Well, we can't do that. Covid." " Arrival: "Do you have an appointment?" Response: "No." "Advisor: "Well, we can't do that. Covid." More

Our service representative Jovon was very professional and took the time to address the concerns we had about our Atlas. and took the time to address the concerns we had about our Atlas. More

AutoNation Volkswagen: Service Conceirge was very professional, courteous and accommodating. Service was done in an outstanding manner. Facilities very accommodating as well. B. George Saloo professional, courteous and accommodating. Service was done in an outstanding manner. Facilities very accommodating as well. B. George Saloom More

Good customer service, I had to dropped the day before my appointment, no problems at all, they took good care on my car appointment, no problems at all, they took good care on my car More

AutoNation Volkswagon serviced my car and took care of the recall notice promptly. The service and waiting area were clean and a pleasant place to wait for the services to be done. Thank You. the recall notice promptly. The service and waiting area were clean and a pleasant place to wait for the services to be done. Thank You. More

Great service. Courteous and friendly staff. James Cumbie was excellent in taking care of my service needs. Courteous and friendly staff. James Cumbie was excellent in taking care of my service needs. More

We had to leave town and on a short notice. The service manager James got my car in for an oil change and tire rotation. James was very professional and took care of our needs. The service manager James got my car in for an oil change and tire rotation. James was very professional and took care of our needs. More

Completely dissatisfied with the service. Took 8 hours to complete a repair that I was originally quoted it would only take 2-2.5 hours After it had already taken 5 months to get the part ne Took 8 hours to complete a repair that I was originally quoted it would only take 2-2.5 hours After it had already taken 5 months to get the part needed to fix my airbags. Astounded at the lack of urgency to fix damaged airbags for a customer. More

I sat there for three hours just for the technician to tell me they couldn’t do an update and would need to order new parts. tell me they couldn’t do an update and would need to order new parts. More

Everyone was very pleasant however one repair concern which I addressed with two service consultants was not corrected. When I got home and checked out my repair issues it was clearly not addressed. The which I addressed with two service consultants was not corrected. When I got home and checked out my repair issues it was clearly not addressed. There was nothing on my paperwork mentioning the concern. It was obviously completely overlooked. Very frustrating. Another day will need to be wasted at the dealership for one minor concern. More