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AutoNation Volkswagen Mall of Georgia - Service Center

Buford, GA

4.4
235 Reviews

235 Reviews of AutoNation Volkswagen Mall of Georgia - Service Center

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March 29, 2022

We had to leave town and on a short notice. The service manager James got my car in for an oil change and tire rotation. James was very professional and took care of our needs. More

by pirate100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janes
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Apr 02, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Mall of Georgia. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (678) 807-4171 so we can work towards a resolution. We look forward to hearing from you. Take care!

March 28, 2022

Completely dissatisfied with the service. Took 8 hours to complete a repair that I was originally quoted it would only take 2-2.5 hours After it had already taken 5 months to get the part ne More

by Catherine1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael
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Apr 01, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello, we are deeply disappointed by your experience at AutoNation Volkswagen Mall of Georgia. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (678) 807-4171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 22, 2022

I sat there for three hours just for the technician to tell me they couldn’t do an update and would need to order new parts. More

by Tim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sead
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Mar 29, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello Tim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (678) 807-4171 so we can work towards a resolution. We look forward to hearing from you. Take care!

March 19, 2022

Everyone was very pleasant however one repair concern which I addressed with two service consultants was not corrected. When I got home and checked out my repair issues it was clearly not addressed. The More

by Redbug50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sead
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Mar 19, 2022 -

Redbug50 responded

Also I called and left a message that the concern had not been addressed. No one responded.

March 17, 2022

VW at mall of Georgia was so helpful from beginning to end. They communicated with me during the entire process. Highly recommend it. More

by oriente73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brown
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Mar 30, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 15, 2022

The service representative (Anthony Sano) in the front intake was excellent. But the service process took much longer in the back. More

by Andy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Sano
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Mar 30, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello Andy, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 12, 2022

So far every time I want to get a oil change I had a decent experience More

by Mygladney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N S
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Mar 30, 2022 -

AutoNation Volkswagen Mall of Georgia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 07, 2022

I recently visited for battery service and vehicle inspection. Even though i arrived early, they immediately took my Beetle in for the service. Not only were they quick, they were thorough. Even bette More

by Jmwohl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saeb
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February 27, 2022

VW Mall of Georgia has always been right on target with their service. This time they saved me a ton of money by identifying an issue that had been misdiagnosed by a different garage. When it comes to keep More

by REVSTEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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February 09, 2022

As always Micheal Richter handled my service requirement without a problem. Fast quality service and never a call back. They know how to treat a customer. More

by Dence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Richter
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