AutoNation Volkswagen Mall of Georgia - Service Center

Autonation Volkswagen in buford is a well organized place. They care about their customers and make sure they are attended to accordingly. They give you information about your car that's sometimes you place. They care about their customers and make sure they are attended to accordingly. They give you information about your car that's sometimes you didn't even know. I had James C. This is the first time I have had him as my service writer. Very nice guy and everyone else is nice. More

Had expensive steering/alignment repairs. Carlos showed me what was being done and answered all my questions. Ashley kept us in the loop as to what needed to be done and our options and even Carlos showed me what was being done and answered all my questions. Ashley kept us in the loop as to what needed to be done and our options and even got us a loaner car so we could keep ours there to get worked on the next day when parts came in. We live 1.5 hrs away so that was really helpful. Parts department folks were very friendly and helpful as well. Pleasant visit except for the bill. More

Th first time When I took my vehicle to this dealership to have them check some things out they didn’t tell me there was a recall on my vehicle but when I went to Baltimore Maryland a week later they told to have them check some things out they didn’t tell me there was a recall on my vehicle but when I went to Baltimore Maryland a week later they told me and I took it to the Volkswagen dealership for oil change, I was able to get a coupon towards my oil change and I was told after service that there was a factory recall on my vehicle. AutoNation eventually told me there was a recall on my vehicle about 3 months later. More recently I went to AutoNation to get two new tires and oil and filter change and the tires now have a bad sound ejecting. So, when I took it back the day after I was told there were no available appointments to switch the new tires to the front and put the old tires back in the back and also check to make sure the suspension is good. I have to wait until after June 1. I have to drive to Maryland on 27 May I didn’t want to drive it there in that condition now I’m gonna have to take it back to the dealership there to see if they can help me and how much they would charge me to do the work. More

Website: "You don't need an appointment for oil change. " Arrival: "Do you have an appointment?" Response: "No." "Advisor: "Well, we can't do that. Covid." " Arrival: "Do you have an appointment?" Response: "No." "Advisor: "Well, we can't do that. Covid." More

The dealership is always clean. The service techs are courteous and knowledgeable. I have had two VW’s and have brought both in for reliable service. The service techs are courteous and knowledgeable. I have had two VW’s and have brought both in for reliable service. More

Our service representative Jovon was very professional and took the time to address the concerns we had about our Atlas. and took the time to address the concerns we had about our Atlas. More

Good customer service, I had to dropped the day before my appointment, no problems at all, they took good care on my car appointment, no problems at all, they took good care on my car More

AutoNation Volkswagen: Service Conceirge was very professional, courteous and accommodating. Service was done in an outstanding manner. Facilities very accommodating as well. B. George Saloo professional, courteous and accommodating. Service was done in an outstanding manner. Facilities very accommodating as well. B. George Saloom More

Great service. Courteous and friendly staff. James Cumbie was excellent in taking care of my service needs. Courteous and friendly staff. James Cumbie was excellent in taking care of my service needs. More

AutoNation Volkswagon serviced my car and took care of the recall notice promptly. The service and waiting area were clean and a pleasant place to wait for the services to be done. Thank You. the recall notice promptly. The service and waiting area were clean and a pleasant place to wait for the services to be done. Thank You. More