AutoNation Volkswagen Mall of Georgia - Service Center

James did an excellent job of assisting me with my vehicle service appointment! He was extremely friendly and discussed in detail all the work to be performed. vehicle service appointment! He was extremely friendly and discussed in detail all the work to be performed. More

James helped me with my vehicle and was super kind and attentive! He helped explain exactly what was wrong with my vehicle and my car was finished quicker than they said. attentive! He helped explain exactly what was wrong with my vehicle and my car was finished quicker than they said. More

I dropped off my vehicle late on Saturday, but had requested feedback and costs to be given to me via the texting the dealership started with me on Friday, when I made the appointment. Nobody ever gav requested feedback and costs to be given to me via the texting the dealership started with me on Friday, when I made the appointment. Nobody ever gave me pricing until I was without my vehicle. It was all such a struggle to get a response, so, since I have a warranty I bought through the dealership, I had to communicate with my sales rep who had to go to the service department to get info and feedback. The service department has a great guy, James, but I didn’t catch his name last time I was there, so it was like pulling teeth to get anything accomplished. My sales guy, Q, is also fantastic! Ultimately, I left after getting a ride to my vehicle and had nothing done, since it was so frustrating. Zero stars for Suad, the service guy. More

James was friendly and up-front about the cost. Informed me about upcoming service I might need but was never "pushy". Thanks! Informed me about upcoming service I might need but was never "pushy". Thanks! More

Thank you for your help. They were so nice to me. Good good good good They were so nice to me. Good good good good More

Great service as always. I have had several Vw cars over the years and will continue I have had several Vw cars over the years and will continue More

Great and professional service by Suad and his team! Very thorough as well. Thank you! Very thorough as well. Thank you! More

very please with the service very polite and professional thank you very much for your service. professional thank you very much for your service. More

Great service and I have no complaints. The service advisor was in constant communication and showed a video walkthrough of exactly what was being serviced The service advisor was in constant communication and showed a video walkthrough of exactly what was being serviced More