AutoNation Volkswagen Mall of Georgia - Service Center

James is the best! Great service. You now have a loyal customer. Great service, great people. Great service. You now have a loyal customer. Great service, great people. More

The dealership loves to sell a car, capture your experience on a Google review yet continue to fail at service. To this dealership, service is not a verb. I’m confident, customer focus isn’t even a experience on a Google review yet continue to fail at service. To this dealership, service is not a verb. I’m confident, customer focus isn’t even a defined metric that holds sustainable results. As a consumer, if you have time to live at this dealership, patience to shepherd basic requests and consider apathy as a valued characteristic then this dealership is your place. More

The AutoNation at Volkswagen Mall was polite and very helpful I would recommend people to go there with their car. helpful I would recommend people to go there with their car. More

Great customer service and they show that they appreciate our business they do take care of customer vehicles and keep them updated on the status our business they do take care of customer vehicles and keep them updated on the status More

Everyone is always kind and respectful. They genuinely want to help and make sure you're taken care of. They genuinely want to help and make sure you're taken care of. More

Quentin did an excellent job in handling my service appointment, I was satisfied with the results appointment, I was satisfied with the results More

It was an excellent services and amazing customer service provided by Ryan, I’ll come back ! provided by Ryan, I’ll come back ! More

Took my VW for a simple under warranty oil change at 20k miles. Three days later car stopped running and had to be towed back because of the gasket not corrected installed and oil leaking everywhere .Servic miles. Three days later car stopped running and had to be towed back because of the gasket not corrected installed and oil leaking everywhere .Service did ultimately fix their error, but ZERO communication. i had to leave no less than 15 messages on various voice mails and was never kept informed of what was happening. When I did talk to someone it was “I’ll call you back”. Apparently their phones only work for outgoing calls if they are trying to make a sale, because no phone call received At one point the call was received by call center and the operator told me if I wanted to talk to someone in person I would have to drive there Sad that this is my closest VW dealer for warranty work, (already over an hour away) but I will not be back.. More

I had an appointment and took the day off of work. It was my 1st service on my 2022 Atlas. I drove 1 hour and forty minutes to get to the dealership. Once I was waiting for about 15-20 mins and servic It was my 1st service on my 2022 Atlas. I drove 1 hour and forty minutes to get to the dealership. Once I was waiting for about 15-20 mins and service guy came in and told me. I could be there up to 3 hours. I ask why and he advised they take the cars in as the come in. I ask what was the point in making an appt. and he compared it to waiting on a dr visit. Which made no sense! I then ask to speak with a manger and the same guy yelled and point “just have a seat in that office”. I sat in that office for 10 mins and there was a lady at the copier and ask if I need help. She advised that supervisor was on a test drive. She got me someone and I said I can’t wait for 3 hours and maybe I should just leave. That guy got my keys and I left the dealership. On the drive home I thought more about it. I called back and got a very nice guy! His name was Shawn. He wanted me to come back but I was an hour away! It is sad bc I love my new vehicle but the service was terrible and very unprofessional! More

Great experience overall. Suad was very informative, responsive and helpful throughout and made the process of getting my car back on the road efficient and easy. From the mom Suad was very informative, responsive and helpful throughout and made the process of getting my car back on the road efficient and easy. From the moment I dropped it off, I felt as though they cared about getting it fixed correctly and quick. More