AutoNation Volkswagen Mall of Georgia - Service Center

I'm new to VW and I really wanted to like the dealership. Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now is with servicing. Car is still under warranty and has been to dealership several times now for same problem. Always another excuse about why problem hasn't been fixed ... part not in stock, tech now thinks a different part is needed, tech was too busy, tech got sick, tech broke a different part that now has to be ordered, tech has other cars to work on, etc. I always have an appointment and they always have an excuse. I even researched to find the broken part because they said it had to be ordered from Canada. I found the part in 3 different dealerships in the US and gave them the info. My car has now been there 10 days and it's still sitting in the parking lot even though they insist they have all needed parts. Tech is just very busy with other cars .... They don't seem to care at all that nothing gets done when they say it will or that it's inconvenient to the customer. You just get shrugged shoulders when you let them know what's going on is unacceptable, because they know there's nothing you can do about it and you're just stuck with them. More

Quentin was so polite and efficient helping me to get my battery replaced. The service was done in a timely manner battery replaced. The service was done in a timely manner More

My running lights were a priority to be fixed along with oil change. They were NOT FIXED…. oil change. They were NOT FIXED…. More

Good quality service and the service advisor, Brian McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) t McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) that I needed were so much higher than what I had researched elsewhere, or could buy and install myself that I had to pass. More

This dealership is horrible. Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the dealership if you buy a used car buyer beware. My vehicle came with so many issues. It wasn’t until I reached out to the Better Business Bureau that this dealership reached out to me and wanted to help. Yet The issues have not been fixed. I’ve owned this car since November 20 23 and the issues have persisted till now I have not been able to enjoy my vehicle My vehicle has been at this dealership for service 4 times for the same issue Each time my vehicle was brought for service. It was kept for a little over a month so mind you since November I have not had this car for a long period of time in my position . Nothing has been resolved at least when Jason Reeves was the general manager he wanted to help people out this acting Manager. He’s not for people he’s not he’s not about the company. He’s about his paycheck. Paycheck mind you if you have issues with your vehicle, they will do as little as possible. According to the manager, there has been so much money poured into my vehicle and it still has not been fixed. Purchase a used vehicle from this dealership, please be mindful and knowing that you will not get the correct amount of help and your issues will not be resolved. If you were having issues with this dealership I recommend you reach out to the better business bureau Attorney generals office for consumer protection. Maybe they would be of some help. More

Service department is awful,came in on a Saturday for a check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't have secondary vehicle I guess your supposed to get rental car. More

Great service, my service agent Saud is always very helpful. Car returned on time and clean helpful. Car returned on time and clean More

This is an outstanding dealership that truly excels in customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced ther customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced there, and the entire process was seamless. The service was completed on time, and the quality of work was exceptional. It was a great experience, and I highly recommend VW Auto Nation for anyone looking for service their VW. More

Took my Audi in for service and was worlds better than any Audi dealership I have been to the people are great here and very helpful any Audi dealership I have been to the people are great here and very helpful More

Very prompt, timing on work being done ! James service manager was awesome! Took his time explaining what I needed done James service manager was awesome! Took his time explaining what I needed done More