Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Volkswagen Mall of Georgia
Buford, GA
561 Reviews
If you're in the market for a new or used Volkswagen in the Atlanta area, make sure to visit AutoNation Volkswagen Mall of Georgia. Our state-of-the-art showroom features one of the largest inventories of both new and used Volkswagen cars and SUVs in the Greater Atlanta area. Our showroom is located on Buford Dr just north of the Mall of Georgia, and is an easy drive north from downtown Atlanta. Whether you're shopping for your first Volkswagen, or are a longtime Volkswagen owner, our team at AutoNation Volkswagen Mall of Georgia looks forward to finding the perfect car or SUV for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 561 reviews
March 23, 2011
I had multiple phone conversations with Nick at Gunther VW regarding purchasing a new Jetta. After being quoted a price that seemed reasonable over the phone I set an appointment with Nick and made the tri VW regarding purchasing a new Jetta. After being quoted a price that seemed reasonable over the phone I set an appointment with Nick and made the trip to the dealership to buy the car. After traveling about an hour and half to reach the dealership, we met Nick who was very friendly at first. He even asked how far we drove to get to the dealership and when I told him over an hour Nick replied with "Wow, we had better treat you right then." Nick showed us the cars we had discussed over the phone and then took us to his office. We had previously test drove a Jetta so we just needed to work out the purchase. After sitting us down in his office we explained to Nick that we would be having a co-signer on the car. Nick said that was fine and handed us a credit application and explained that he needed to step away for a quick "5 minute test drive" with another customer. Which we were fine with...except Nick never came back. After sitting alone in his office for 20 minutes the general sales manager Joe Gunther came into the office and took our credit application and stated he would be right back. After another 40 minutes sitting alone in the office we watched Joe Gunther walk back and forth talking and working with many other customers but failing to return to the office we were sitting in. Finally after sitting in the office for over a hour and not being any further into the deal than we were when we arrived at the dealership my wife and I got up and walked out of the dealership. As we approached our car out front we saw our salesman Nick talking with another couple about a car. We passed by Nick who either didn't recognize us or chose not to acknowledge us. After we left there was no follow up calls or e-mails to ask why we had left, or any attempt to apologize for the way we had been treated. After setting an appointment I do not appreciate being juggled by a salesman and then completely ignored by both the salesman and the general sales manager in favor of what I can only assume they felt were "better prospects". More
by jaycouk
Employees Worked With
Nick (salesman) and Joe Gunther (General Sales Manager)
