AutoNation Volkswagen Mall of Georgia

Had seen a 2011 CC over at Gunther and was really not inclined to buy at this time. Got to talking to one the salesmen, Justin Tenbroeck about the vehicle and how much I could not stand "pushy" salespeo inclined to buy at this time. Got to talking to one the salesmen, Justin Tenbroeck about the vehicle and how much I could not stand "pushy" salespeople. He just listened to me and addressed my concerns so much so that I purchased it from them. There was no 1st deal, no 2nd deal, just a super price the first time. I was surprised that he really listened to me and heard what I was saying. These people are a great bunch and I would highly recommend them to anyone in the market for a new or used car. More

I am writing today to share with you the excellent service I received from Masoud two weeks ago at Gunther VW by the Mall of GA. As a single woman I was hesitant going to a dealership to purchase a service I received from Masoud two weeks ago at Gunther VW by the Mall of GA. As a single woman I was hesitant going to a dealership to purchase a car. Actually, I always envisioned dealers as vultures hovering over their prey. I made my fears clear to Masoud and he made it clear that he always does the best for his customers. And, I have to say that I agree. The dealership itself is nothing like I have ever seen. They have classic VW's in the showroom with lots of TV's on the walls and music going inside and out. Certainly not your typical dealer. Masoud asked me some questions about what type of car I wanted and proceeded to show me a couple of cars and clearly explained my financial options. He was patient in answering all of my questions. After evaluating my options, I am proud to say I am a proud owner of a 2012 VW JETTA!. Masoud was wonderful to work with. I was delighted to work with a salesperson whose knowledge, respect and sense of humor made my car purchasing process a pleasure. If anyone I know mentions they want an Volkswagen I will send them straight to him. From a Happy Customer, Jennifer P More

I came in looking to buy a new car, but instead ended up buying a used Passat. I am so glad I ended up choosing a used Passat. It fit better into my budget and it was exactly what I needed (a family saden!) buying a used Passat. I am so glad I ended up choosing a used Passat. It fit better into my budget and it was exactly what I needed (a family saden!) My salesman, Beau, was was very helpful. He even showed me how everything worked on my car. I had a great experience! More

My sister and I have been looking for a good used Jetta TDI for several months. We drove 1 1/2 hours to this dealership because the cars listed online looked good on paper: One owner with lower mileage, TDI for several months. We drove 1 1/2 hours to this dealership because the cars listed online looked good on paper: One owner with lower mileage, personal use---not a fleet car or one bought at an auction. I fully expected to move on to the next dealership on my list. Rafeal Mateo was BY FAR the most knowledgeable of the many salesmen we spoke with at the many dealerships we previously visited. He was friendly, too, and it was lovely to deal with him but mainly, he knew what he was talking about! He listened to us and answered the questions we asked (sounds like that would be easy but this was a first in our experience!) The dealership is lovely and the Cuban coffee was a special treat but the main reason to visit this dealership in our experience is the superior product and professionalism. More

5.0 star rating 10/2/2011 I have been to all of the 5.0 star rating 10/2/2011 I have been to all of the area VW dealerships to price out the Passat before they where available. I was amazed at how d 5.0 star rating 10/2/2011 I have been to all of the area VW dealerships to price out the Passat before they where available. I was amazed at how different this dealership was! I had never seen a car dealer that looked like this. It is really an awesome place to go to see how Volkswagen came about and learn some of the history of the brand. I had a hassle free buying experience as well.. I put my deposit down with a salesperson named Andy who extremely knowledgeable and easy to deal with. Honestly, the price was about the same everywhere that I checked, but Andy and that facility was what sold me my new Passat!! I just picked it up yesterday and I love this car!! Thanks Andy... see you in a few months when Janets lease is up... More

From the minute I walked into this dealership they made me feel at ease. My salesman Gabe was very friendly and knowledgeable about the product. The dealership was Awesome. They had vintage VW's on the sho me feel at ease. My salesman Gabe was very friendly and knowledgeable about the product. The dealership was Awesome. They had vintage VW's on the showroom floor. I reccomend that people visit this dealership. they treated my with respect and valued my time. Dan Gunther was also great to deal with. Very friendly and made me laugh numerous time. It was one of the best buying experiences I have ever had buying a car. I recommend this dealer to anyone looking for a quality product and also looking for GREAT customer services. I am enjoying my new CC more and more everyday. The dealership is there to answer any questions or concerns I have even after the initial sale. Can't say enough good things about the people at Gunther VW Mall Of Georgia. More

My expierience was one never to forget.We were shopping for a car for my daughter for several weeks,when we saw Gunther Vw bill board on I985.We called and they tranferred my call to a sales rep.Rafael mat for a car for my daughter for several weeks,when we saw Gunther Vw bill board on I985.We called and they tranferred my call to a sales rep.Rafael mateo answered the call and he sounded sencier,we set up a an oppointment to meet with him.When we arrived at the dealer,we were suprized not to see the groups of sales rep out side smoking cigarettes,which we saw at several dealerships in town.We were greeted by a young lady,she called for Rafael.we were stunned to see what a great looking store,it set me back like if i was at Epcot Center.There he came with a smile ear to ear and welcomed us to his office.He took out a piece of paper and we mentioned to him what we were looking for.The whole time he was listening and remembered our names.He said he has the perfect car for us.He offedred us a cold drink and said he would pull the car up for us to see.The car was a beuty,little out of our range,but he said dont worry let go for a drive and see if the car would work for us.Rafael new what he was talking about,he explained and showed us the car front to back and explained the whole process step by step,we never had a sales person do that they leave us in that lil office waiting not knowing whats going on.My wife and I were really injoyed our visit and process at Gunther VW.Rafael made us feel like true family,he even made us some Cuban coffee while we waited to complete our purchase.The owner was in town Joe Gunther,he personally came out and thank me and my family for our buisness.These guys are great,and we will recommend this Store and our new friend Rafael,he made it the best car buying expierience ever. More

After visiting at least 20 dealerships in the Atlanta area, and doing hours of research online, we found our perfect car at Gunther.----Having dealt with at least 20 different salesmen at those dealershi area, and doing hours of research online, we found our perfect car at Gunther.----Having dealt with at least 20 different salesmen at those dealerships, we also found the perfect salesman in Mike "Tucci" Martucci. We were treated with the utmost respect, consideration, and professionalism that one could hope for. To the free T-shirt -as if we had purchased a brand new VW-. And right down to the finance Mgr. actually making it pleasant to write a multiple thousand dollar check. -that cannot be a fun job!!-----Honesty is something that we found lacking, from most of the dealers we visited. That was not the case with Gunther VW, and Mike, and the others that helped us. More

On Monday August 1st this dealership had a car listed on several internet sites for $43,868. We worked with their INTERNET sales person and told them we wanted the car and would be willing to send a down p several internet sites for $43,868. We worked with their INTERNET sales person and told them we wanted the car and would be willing to send a down payment or sign paperwork to have them hold the car. They told us we had to come into sign paperwork. We lived out of state and could not make it there until Friday. They then told us that they would not hold the car without the full amount of $44,380. We proceeded with financing for the car at our local bank and the dealership sent the invoice for the $44,380 to our bank, we had a check cut and overnighted to the dealership. Before the check was overnighted a photo of the check was sent to show them we were serious in purchasing the car. We got them a check overnighted, booked airline tickets and booked a truck to pick the car up to transport it back to our state. The sales guy called us and said they sold the car. We went online and they had raised the price of the car to $45,259. It was obvious that even though we were paying their asking price (at the time) and they had sent their invoice to the bank that they went forward with a deal because they raised the price and got more. Rather than calling us and talking to us about raising the price. When I phoned in 7 different times to speak first with the owner of the dealership, I was forwarded to a generic mailbox. Called back three times to speak with the sales guy and was disconnected once and transferred to his mailbox twice. I then called into speak with the sales manager. I was transferred to voicemail. I called back later and was told there were no sales managers in. When I asked again to speak to a sales manager she said, "well let me see if I can find someone." All of this was happening while their on hold message talked about, going above and beyond for their customers and working with honesty and integrity. I finally got a sales manager on the phone, WAYNE VILLAO, it was obvious that he was lacking integrity, honesty and customer service. Unfortunately a SLIMY car sales guy. He could have cared less that we were out the money for flight, overnighting the check and transportation and all the time and effort in making this happen. He told us, sorry I didn't have paperwork signed from you, which he was making us come in the dealership to sign. We found out that they had sold the car for more money even though they had a sales invoice to our bank for their asking price at the time. It is obvious that this dealership does not know how to work Internet sales, has ZERO integrity and is lacking honesty. I would NEVER work with this dealership or suggest that anyone do so. More