AutoNation Volkswagen Mall of Georgia

Great Experience at Gunther VW Shopping for cars is something that my family and I have always tried to stay away from, but our oldest car was falling apart and it was time for some Shopping for cars is something that my family and I have always tried to stay away from, but our oldest car was falling apart and it was time for something new. After contacting a few dealers online, Tom Sliger quickly got back to me and asked me out to take a look at a few used Jettas. Tom was very friendly and easy to get along with, and always seemed to be looking out for the next best deal for me. We quickly sorted out a deal, zipped through finances, and my family and I walked out with a lovely Jetta a few weeks ago. Tom and the Gunther dealership have contacted me multiple times since my purchase to ensure that I was pleased with my experience, and I definitely was! More

Gunther VW is awesome! We went to Gunther VW not knowing much about this dealership. Upon walking into the showroom, we were greeted right way. The showroom is beautiful and We went to Gunther VW not knowing much about this dealership. Upon walking into the showroom, we were greeted right way. The showroom is beautiful and very well kept. Our salesman, Tom Sliger, listened to what we were looking for, then began to show us some cars. There was a lot to choose from, as their inventory is full and also, very well kept. We narrowed down which car we wanted and were happy with the deal we were able to make. We left with our "new to us", car, which was immaculate AND had a full tank of gas! Thanks for a great experience! Tom made our car buying fun! More

End of Long Search I had been looking for a vehicle for over 3 weeks. I had been working with my mechanic and with USAA. Tom and Leigh were very helpful, we emailed an I had been looking for a vehicle for over 3 weeks. I had been working with my mechanic and with USAA. Tom and Leigh were very helpful, we emailed and played some phone tag. Other dealers were contacting me and I had gone to other dealers. When I finally went to the Mall of Georgia Gunther VW, I was ready to stop looking and just get a good vehicle, and I was tired of getting the runaround. My mechanic knew Gunther's head mechanic well and said I could trust him. Tom (Sliger) went with me to my mechanic a few times, all on that Monday. In the end I decided to go with a vehicle more practical for what I do. The Grand Caravan was clean, had clean Carfax reports (which only means repairs were done using insurance). My mechanic looked the vehicle over, told me what needed to be repaired and what the cost would be. Tom was able to get all those done through John and the price was changed accordingly. This was on a Monday and that Thursday I happily drove off in a vehicle that was all I needed and which was in perfect repair. I have not regretted my decision for even a second and I have recommended the dealership and Tom, Leigh, and John to at least two friends who are looking for vehicles. My younger son will be the next to purchase a car and I plan to steer him to the Mall of Georgia Gunther VW. I liked that they were very honest with me about the car I was driving when I went to the dealership. I also found that when I went to get my vehicle registration, Gunther had already set it up with Gwinnett. Everyone I was in contact with that day was wonderful from the gift shop, the reception area, to the finance officer. I don't have the title, yet, but I know that the paperwork was sent in to Gwinnett County, so no worries.. More

Awesome Experience!! I was looking for my dream bug and found it at Gunther. I walked in the dealership at 8:00 p.m. just to look. I drove my car home at 11:00 p.m. that n I was looking for my dream bug and found it at Gunther. I walked in the dealership at 8:00 p.m. just to look. I drove my car home at 11:00 p.m. that night. Ben James, my Salesman and new friend, was the best! He made buying my car easy and painless. He even helped me get my insurance handled that night before I drove off. Everyone, Nick, the Manager, George the Financial Wizzard and even the girl in the gift shop stayed with me until I was I drove my car off the lot. They were very friendly, professional and excited for me! I had an excellent experience with them and would recommend them to everyone. Thanks guys for giving me my dream bug!!----Kathie from Lawrenceville More

Financing department are slimy liars. I knew i wanted a 2 door, certified pre-owned GTI. Gunther VW in Buford GA had the exact car i wanted even down to the color and options for a really I knew i wanted a 2 door, certified pre-owned GTI. Gunther VW in Buford GA had the exact car i wanted even down to the color and options for a really good price online. When i went to look at it no one came outside to help us which rubbed me the wrong way immediately. After getting the front desk to get Morris for us we took the car for a test drive. The car was awesome, and Morris was decent if not a little curt and uninterested. When we started the haggling process the first price they came back with was $5000 higher than the listed price, but we still managed to talk them down to a price i was okay with..... 3 hours later. After the negotiations were over Morris turned out to be a pretty cool guy, i just wish he had made the whole process a little less serious. Thats when we were sent over to the financing department. We got hooked up with Gary the financing manager who seemed nice.... Wow. What a xxxxx he turned out to be. I opted for the 60,000 mile extended warranty because used turbocharged VW's don't have the best track record in terms of reliability. Then he started going off about some $800 tire road hazard warranty. "No thanks man, i don't think I'll need it." I told him that twice and he eventually relented and we started signing the paper work. It was about 10:30pm at this point and i was exhausted and wanted to go home with my new car. While signing he turned to me and goes "OH YEA!! i threw that tire warranty in for free!!" We did a little fist bump and i was happy to have it at no charge. UNTIL I GOT HOME AND SAW IN THE PAPER WORK THAT THE xxxxER CHARGED ME FOR IT. I was livid. I knew that because i had already signed the papers that there was nothing i could do but xxxx and moan about it. So thats exactly what i did. i went back up and spoke with Irene the other financing manager. She was very blasé about the whole thing and obviously was just giving me xxxxxxxx solutions. The conversation ended with me near full on rage. They have yet to offer any kind of customer satisfaction solution and i will be spreading my story about them to as many people that will listen to me, and even to some that won't listen probably. All in all, i got the car i wanted, but i would've much rather waited for another one to show up for sale and get that one if it meant that i could get the satisfaction in knowing that the dealership hadn't "gotten" me. NEVER EVER BUY A CAR FROM THESE SKETCHY xxxxxxx. More

Worst place to buy or lease a car. They will overcharge you. I went with a true car certificate from the University of Georgia to get a car, Nick Yanes-Amador told me he will honor the certificate, but the you. I went with a true car certificate from the University of Georgia to get a car, Nick Yanes-Amador told me he will honor the certificate, but then he changed the numbers on the lease agreement at the end, when I asked why the agreement price was not there, he and others made up some lies saying that the number was there but with taxes added, which it was a lie. I showed the lease to my coworkers and they saw that he never applied the true car certificate I had with me. Then I contacted Dan Gunther , sales manager, to fix this and he offered to pay me back 700, so I asked him that he should return 2,770 which it was the money they increase, but I haven't gotten a reply from him or anybody else. I addition to all this, they told me I had to pay 1300 for taxes, which now I don't know if it was true or not because looking at the lease agreement they are also charging me some other many taxes. I won't trust this people. They will tell you something at the beginning, but then they change the numbers, and I am not the only reviewer that says that. PLEASE DONT GO THERE. More

I went to true value and got several quotes back on the purchase of of new VW. I went to the lowest bidder ( not gunther) and was told about all of the missing parts for the quoted price. Man was ai soured purchase of of new VW. I went to the lowest bidder ( not gunther) and was told about all of the missing parts for the quoted price. Man was ai soured by the experience. I left this dealer and decided it was not time walk away from VW and look at another mfg. I noticed a vmail on phone. Gunther VW dropped me a vmail stating market position ( largest seller of VW) . I called them back and told them that they are not the lowest bidder for my business. With out my prodding they stated who was the lowest bidder and what my experience would be if I visited this other dealer. They nailed it to a tee. They then said they would honor all pricing given out with out haggling. I drove 40+ minute out of my area and had a great car buying experience. Thanks for renewing my faith in the VW brand as I was not ever going to look at VW again based on my earlier experience. More

Want to lease a new car but none of the sales was available. Busy with watching football. When you don't want to by they here.:-( available. Busy with watching football. When you don't want to by they here.:-( More

Just purchased my Jetta from Hugh at Gunther VW, he handled my deal with great customer service and was awesome to work with! I would highly recommend him to anyone looking to buy a new VW. handled my deal with great customer service and was awesome to work with! I would highly recommend him to anyone looking to buy a new VW. More

Sleazy sales tactics. The agreed price was drastically changed when they tried to manipulate us into spending several hundred more dollars. They use highly unethical sales tactics, so beware. Avoid at all changed when they tried to manipulate us into spending several hundred more dollars. They use highly unethical sales tactics, so beware. Avoid at all cost and visit Ellis for a VW. More