AutoNation Volkswagen Mall of Georgia

Jetta lease to purchase I had a great experience transferring my leased Jetta to a purchase! Wayne and Tom were wonderful! Will definitely return to AutoNation VW for futur I had a great experience transferring my leased Jetta to a purchase! Wayne and Tom were wonderful! Will definitely return to AutoNation VW for future car needs!!! More

Got Exactly What I Was Looking For Wayne Williams was very patient when I was looking for a replacement for my TDI. I was shopping between a few different vehicles, including other manu Wayne Williams was very patient when I was looking for a replacement for my TDI. I was shopping between a few different vehicles, including other manufacturers, but Wayne knew exactly what I was looking for and called immediately when it rolled into AutoNation. Without any pressure from Wayne the car sold itself and Wayne did a 10 out of 10 making it happen. Go see Wayne and buy a fantastic VW! More

No Pressure If you want to have a great car buying experience, then please do yourself a favor and go to AutoNation Volkswagen Mall of Georgia. They are professio If you want to have a great car buying experience, then please do yourself a favor and go to AutoNation Volkswagen Mall of Georgia. They are professional and most importantly no pressure. They give you the facts and let you make the decision. Even if it means that you decide to buy another car. Mason Reynolds our sales rep had all the facts. Every question we asked was answered patiently and with a depth of information. We felt no pressure at any time. Great dealership. Thank you. I look forward to using the service division. More

Relaxed environment and amazing service As far as car dealerships go, this is one of the nicest out there. Their showroom is stunning and their service is great. Mason Reynolds, our car deal As far as car dealerships go, this is one of the nicest out there. Their showroom is stunning and their service is great. Mason Reynolds, our car dealer, was very patient, personable, and kind. 10/10 will be returning. More

Very easy to deal with, kept all promises. Sales staff was very friendly and cooperative. I purchased mine strictly via email and all of the paperwork was ready to go when I picked up the car. Sales staff was very friendly and cooperative. I purchased mine strictly via email and all of the paperwork was ready to go when I picked up the car. More

Stay away! After having to pay over $400 to have some hoses replaced just to pass emissions, I was quoted another $600 to fix a melted fuse panel and alternator After having to pay over $400 to have some hoses replaced just to pass emissions, I was quoted another $600 to fix a melted fuse panel and alternator wire harness. I declined the repair of the fuse panel after finding the part at AutoZone for only $47.95. When I inspected the part myself, I found absolutely no melting of the panel. I will not be going back for anything else. More

Amazing and Smooth experience! Wow! First review?! Crazy to think that seeing as how my experience was absolutely wonderful. From start to finish the whole process ran super smooth. Wow! First review?! Crazy to think that seeing as how my experience was absolutely wonderful. From start to finish the whole process ran super smooth. I worked with Blaine as my sales rep and he was way more than helpful! He answered all of my questions and told me everything I needed to know to about my new Jetta! No one at the dealership was pushy at all. The General Manager (Jason) introduced himself almost as soon as I got to the store and was very friendly. It's a rarity that you get to meet the GM of a store without asking to speak to one. From that point on I was a vey happy camper. Even the dreaded finance part of the process was easy and smooth! I worked with Michael who was very informative and broke down all of the numbers so everything made sense to me. Overall I couldn't imagine buying a car anywhere else. Plus, their showroom is like a museum!! Very good vibe! I recommend their services to anyone looking to purchase a VW or a pre-owned car!!! More

Crooks Overcharged us to not fix our car. Wouldn't tell us what was wrong with it unless we paid another $150 for a diagnosis. Also, the non-repair took a lo Overcharged us to not fix our car. Wouldn't tell us what was wrong with it unless we paid another $150 for a diagnosis. Also, the non-repair took a lot longer than they told us. More

The Absolute Worst I don't often post online reviews, however, given the horrid experience I've had with this dealership I felt obligated to share so hopefully I can sav I don't often post online reviews, however, given the horrid experience I've had with this dealership I felt obligated to share so hopefully I can save others from going through this as well. This was my first car buying experience and I was thrilled to be able to purchase a car on my own without the help of my parents. Let me tell you, I was literally ALONE. My car salesperson left me alone for several hours in her office while she disappeared. I tried to page her but to no avail. After I had been there for four hours (mind you I already came in knowing exactly which car I wanted) I was finally brought back to the financing department and there was a light at the end of the tunnel. That light burned out quickly though, because our finance rep had no idea what they were doing. This was 100% forgiveable at the time, considering they had only been there for two weeks but she was very "thorough" to ensure there were no mistakes. Several hours later I excitedly drove off the lot in my new car thinking the transaction from xxxx was over. WRONG. Several days after I left I received a phone call about paperwork that they had left out and needed me to sign. This wouldn't have been a big deal except that it happened twice. Once I returned the docs I thought it was over, wrong again. They called me and needed me to resign my contract. I was obviously very upset about this so I took my newly signed contract to the dealership and spoke to the manager who assured me no further documentation was necessary. However, I received a FOURTH call stating they need me to resign the contract that I had just resigned for them two weeks prior due to another clerical error. The worst part, is that while I was on the phone with the finance person he minimized the situation acting like it wasn't a big deal and stated I wasn't the only person this was happening to... Are you kidding me? Did I mention they can't pay off the car I traded in until my "paperwork is complete" - pretty insane considering I purchased this car OVER A MONTH AGO. This has been the most nightmarish purchasing experience in my entire life. Save yourself, go somewhere else. More

DESTROYED MY ENGINE LIMITED REPAIR NO EXTENDED WARRANTY PLEASE STAY AWAY FROM THIS DEALERSHIP. THEY CHANGED THE OIL IN MY 2 YEAR OLD DIESEL BEETLE. THEY DID NOT SECURE OIL PLUG. THEY HAD TO REPLACE TURBO PLEASE STAY AWAY FROM THIS DEALERSHIP. THEY CHANGED THE OIL IN MY 2 YEAR OLD DIESEL BEETLE. THEY DID NOT SECURE OIL PLUG. THEY HAD TO REPLACE TURBO BUT DID NOT REPLACE ENGINE. THEY WILL ONLY GIVE ME A 12 MONTH 12,000 MILE WARRANTY ON THE ENGINE. THEY ARE TAKING NO RESPONSIBILITY FOR THEIR NEGLIGENCE. MISTAKES HAPPEN BUT NOT TAKING RESPONSIBILITY IS UNACCEPTABLE. STAY AWAY!!! More