AutoNation Volkswagen Mall of Georgia

Excellent Customer Service! I live in Knoxville, TN and ordered a car online. My husband and I worked with Kiara. She was amazing! She (and finance) accommodated all of my nee I live in Knoxville, TN and ordered a car online. My husband and I worked with Kiara. She was amazing! She (and finance) accommodated all of my needs, as well as personally delivered the vehicle to my home. To elaborated on the level of personal service, there were 2 porters scheduled to deliver my vehicle on a Tuesday. That morning, one of the porters fell ill and had to be off of work. Kiara, my sales rep, came in on her day off and personally delivered the car to me (from Buford Georgia to Knoxville, TN) to ensure they delivered on their promise to have it to me by that day. I would highly recommend! Thank you Kiara!! More

Out-of-State Purchase Being out-of-state, I had to make all purchase arrangements over the phone and via email. Therefore, communication was essential. I'm pleased to say Being out-of-state, I had to make all purchase arrangements over the phone and via email. Therefore, communication was essential. I'm pleased to say Lynette went above and beyond to make sure I was informed on a daily basis. She even sent/responded to texts on her days off. I can only imagine how great an experience an in-person purchase would be. More

Excellent Service Wayne was excellent, very helpful and congenial. I would recommend him and Volkswagen Auto Nation to all. Their service department personnel is also e Wayne was excellent, very helpful and congenial. I would recommend him and Volkswagen Auto Nation to all. Their service department personnel is also excellent, with knowledgeable people. More

Blaine was excellent! We had the best dealership experience and drove an hour away to work with Blaine and VW Mall of GA. We have at least 6 dealerships that are closer th We had the best dealership experience and drove an hour away to work with Blaine and VW Mall of GA. We have at least 6 dealerships that are closer than this one but wanted to work with Blaine and the team. More

Ruined what could have been a good experience. So, I saved enough money and I was set on purchasing a new VW GTI. While they had one I wanted, they low-balled me on my trade-in for minor reasons. So, I saved enough money and I was set on purchasing a new VW GTI. While they had one I wanted, they low-balled me on my trade-in for minor reasons. I ended up getting more since I was about to walk out the door. Financing is where they pissed me off. The finance guy, Ray ruined my buy by up-pricing me on a bunch of extra services, most of which I totally didn't need. OK, I can see some of the routine maintenance things, even though I had a warranty already, but he including near $2000 extra for some paint and cosmetic services. These things can be covered by insurance and I likely would never use it, and when I told him I really didn't want it, he basically just told me I do want it. What? Then, he gave me unwanted financial advice instead of listening to what I wanted. He basically said I should just make payments instead of paying it off because it depreciates in value. He ruined the whole experience. More

Great sales dept My wife needed a car and they're very close to our house so we stopped in and looked at a Ford Escape. Until we saw the Volkswagen Passat. You bought My wife needed a car and they're very close to our house so we stopped in and looked at a Ford Escape. Until we saw the Volkswagen Passat. You bought the Passat and my wife is super happy with this car. More

ABSOLUTELY HORRIBLE! DO NOT BUY HERE! In near 30 years of buying new cars, I've never seen such gross incompetence. Long story short, the service department flat out LIED to me and to In near 30 years of buying new cars, I've never seen such gross incompetence. Long story short, the service department flat out LIED to me and to VW, resulting in a blown motor. The ultimate solution from them was split the cost of the new motor and work on getting a new car. It wasn't enough money to bother taking it to court ($4k split, so $2k out of my pocket). We traded the vehicle in on 10/16/17. When we did, they got a 10-day payoff, and requested the address and a contact for financial payoff so they could overnight payment. It's now 11/3, and my finance company has not received payment. I'm being put in collections because this dealership completely SUCKS. The finance manager just told me that they do not overnight anything. They just send 2 day, no tracking so they have no idea. This is the worst managed dealership I've seen in my life and I'd rather walk than deal with these people. More

Maureen is outstanding By far the best dealership experience my spouse and I have come across; as first time car buyers, we had yet to meet a salesperson that was genuine in By far the best dealership experience my spouse and I have come across; as first time car buyers, we had yet to meet a salesperson that was genuine in helping us get the deal we deserved. Maureen and Tom were superb in doing just that. They sold us in every way, unregretably, 10 out of 10 will recommend. More

Ask for Maureen Mcrea Maureen guided me through the process of buying a new vehicle. I went for several test drives, asked many questions and changed my mind about color an Maureen guided me through the process of buying a new vehicle. I went for several test drives, asked many questions and changed my mind about color and features a couple of times. She never pressured me and remained patient throughout. I appreciated this and want to highly recommend her as a sales person! More

Stay away from this place and VW all around!!! Wow!!! Talk about these people don't care for anyone but there pocket. So many things I've been thru that I would be here for days! Saturday my key re Wow!!! Talk about these people don't care for anyone but there pocket. So many things I've been thru that I would be here for days! Saturday my key refused to go into the ignition of my brand new 2016 Passat.... so i had no one to call. Luckily google saved my xxx I had literally force the key into the ignition. Dear lord there's so much more to write. Just please people don't come here nor buy a VW!!!!! More