AutoNation Volkswagen Mall of Georgia

Great service Lynette and Brad were very accommodating and helpful throughout the whole car buying process, making it easy and quick to pick up our new car. We were Lynette and Brad were very accommodating and helpful throughout the whole car buying process, making it easy and quick to pick up our new car. We were in and out in under an hour and a half and overall had a great experience. Would recommend Lynette to any friends or family. More

Positive, friendly and honest car buying experience. Buying a car can be nerve wracking but my sales rep Kiara Clark turned that perception around. She was warm, caring and knowledgeable. I recommend e Buying a car can be nerve wracking but my sales rep Kiara Clark turned that perception around. She was warm, caring and knowledgeable. I recommend everyone work with Kiara to find the deal you're looking for! More

Vin# 3vwjltat6dm616976 Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 mon Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him. More

Great dealership The salesgirl that took care of me was so knowledgeable of the product and she was so patient with all my questions. Her name was Kiara Clark and I wo The salesgirl that took care of me was so knowledgeable of the product and she was so patient with all my questions. Her name was Kiara Clark and I would highly recommend people to deal with her More

Used Car Purchase DO NOT Go TO THIS DEALERSHIP I would give a zero star. When I wonder why used car dealerships have bad reputations, I think of Autonation Volkswagen DO NOT Go TO THIS DEALERSHIP I would give a zero star. When I wonder why used car dealerships have bad reputations, I think of Autonation Volkswagen Mall of Georgia in Buford Georgia. Please be very careful when dealing with them. They will give you multiple prices to make you think the dealer fee is included and then add $699. I am not sure, but this may be Autonation nationwide policy. Also have to be careful with their certified preowned cars. Make sure they have done all the service.I wonder if they learned their business ethics from the people in charge of the VW diesel scandal. I would be very reluctant to buy even a tshirt from them. More

Kiara was Amazing! Kiara was absolutely amazing! She helped me pick through cars with no problems whatsoever. She’s honest and willing to go the extra mile! I highly rec Kiara was absolutely amazing! She helped me pick through cars with no problems whatsoever. She’s honest and willing to go the extra mile! I highly recommend her to anyone I see, and to anyone looking for new vehicles. She’s friendly and connects with you. More

Bought my 2018 Atlas I cant say enough good things about Kiara. She was pleasant and easy to deal with. This was a great change from the usual sales pressure you get when I cant say enough good things about Kiara. She was pleasant and easy to deal with. This was a great change from the usual sales pressure you get when purchasing a car. She was very knowledgeable about the the car. I will definitely purchase again. I love my Atlas More

Shady sales tactics This is a terrible dealership with a corrupt culture. I had to negotiate for several hours just to get them to meet tgeir advertised price. Then they This is a terrible dealership with a corrupt culture. I had to negotiate for several hours just to get them to meet tgeir advertised price. Then they slipped some warranty that I didn’t ask for onto the sales document. I’ve been getting the runaround for over a month to get it fixed, but the response is almost comical. I get transferred to voicemails and promised phone calls that never come. If I ever reach a person in the finance dept, I’m told that the one person that can help me has magically disappeared. I’ve detailed this in 2 separate surveys, and have yet to be contacted. They just don’t care! More

Super Lynette was very open and transparent. She worked with me to get the difficult deal done. I would highly recommend her to anyone looking for a car. Lynette was very open and transparent. She worked with me to get the difficult deal done. I would highly recommend her to anyone looking for a car. More

Excellent Service Both Wayne and Giancarlo were great! They are very professional and provided us with pleasant buying experience. I would definitely recommend to fam Both Wayne and Giancarlo were great! They are very professional and provided us with pleasant buying experience. I would definitely recommend to family and friends. More