AutoNation Volkswagen Mall of Georgia

The sales team at auto nation was exceptional. They answer all our questions and were quick to complete the sale when we decided to lease the car. answer all our questions and were quick to complete the sale when we decided to lease the car. More

2018 Q50 Vehicle purchased online as contactless transaction on June 28th. I was told by Jewell vehicle would be delivered later that day. She called back to say found paint damage on the hood, woul transaction on June 28th. I was told by Jewell vehicle would be delivered later that day. She called back to say found paint damage on the hood, would have the hood repainted before delivery. Weds car was delivered and i discovered a damaged tail light and massive paint damage on the passenger rear side. I contacted her about the damage and I did not want the vehicle in it's cond. She said Aaron apprv fix. when i questioned when and where (it was a contactless transaction) i was told she'd get back to me. nothing. i called again, she said she had to get with Aaron again. Nothing. I reached out again and was told they were trying to coordinate it, i again said i do not want the vehicle based on the damage. now we get to day 4. nothing. day 5 i again reached out to say my 5 days is expiring and there customer services stopped as soon as i got the car. Hood painted in 1 day and now, 8 days later...u cant fix the rest of the paint/rear light damage? Base on my email, Aaron called to say he was working on a fix. NOTHING. now 5 days pass, no contact. i call AGAIN. End up talking to James. who said he'd work on the fix. but i was told 4 different times this was already happening. I still don't even have any of my paperwork they promised to send as well. (online transaction). i said i do not want the car. he just said they wont take back now...5 days past. How convenient since my 5 days are gone and it's up to them to pick it back up or repair and they didn't. I mentioned i thought this was not legal and he told me he wont talk to me if i contact an attorney and hung up. Don't walk, run!! they will make promises, don't pick up the vehicle and wait for the return period to end and THEN tell you oh well. saw several complaint on BBB (AFTER THE FACT) with same issues. More

I have a friend that works there and I went to trade my vehicle in. I got there about 1:30 PM and it's now 5:53 PM and I still don't have a value for my trade in. They have the exact vehicle that I want to vehicle in. I got there about 1:30 PM and it's now 5:53 PM and I still don't have a value for my trade in. They have the exact vehicle that I want to purchase but if it was free, I wouldn't want it from them any longer. This is absolutely no reflection on the Sales Person. More

I just purchased a Golf Sportwagen and my sales person, Lynette Wheeler, was absolutely fantastic. She was very responsive and went so far above and beyond to make it a truly excellent experience! I would Lynette Wheeler, was absolutely fantastic. She was very responsive and went so far above and beyond to make it a truly excellent experience! I would buy another car from her in a heartbeat and highly recommend her to anyone looking to buy a car at AutoNation VW Mall of Georgia! More

How in the world does it take 2 1/2 hours to do a oil change. I have ask about my car? Poor service. Trash change. I have ask about my car? Poor service. Trash More

🙄. Review based on knowledge of cars. They don’t know why people keep jumper cables in their car. They also don’t know physics when it comes to tire pressure and how the weather makes the pressure change why people keep jumper cables in their car. They also don’t know physics when it comes to tire pressure and how the weather makes the pressure change. They don’t know the tire pressure low symbol on a car. When I got my car back after they were driving it all of a sudden oil level low button popped up saying it had one quart of oil in it. Low and behold it was nearly full. Don’t push buttons if you don’t know what they’re for. More

Bought a new Car, Bought my car here new in 2017 vw passat, bought $3600 extended platinum warranty. something simple as a battery went bad after 2 years, they want $2 Bought my car here new in 2017 vw passat, bought $3600 extended platinum warranty. something simple as a battery went bad after 2 years, they want $250 for a battery. Red Alert!!!! spoke to finance manager Dianne she said no problem I will take care of the battery and comes back few minutes later I can do it for $150????. $150 is not the problem its the principal. There are other places to service your car, and especially buy as well and dont dont buy extended warranty from them. I bought my battery elsewhere and they lost a customer for life. More

Happy New Volkswagen Atlas Owner Today went into my Volkswagen dealership (AutoNation, Buford) just looking to see what type of trucks they had available and ask some questions about Today went into my Volkswagen dealership (AutoNation, Buford) just looking to see what type of trucks they had available and ask some questions about my buying power. I got out my car and was greeted by the nicest gentleman name EJ Nolan. He listened to me tell him about my desire to purchase a truck to haul around my triplet boys during this football season. I was concerned about my current credit standing and really like the Atlas truck. EJ made me feel at home, he said lets first introduce to the Atlas and what features they offer. EJ took the time to find out what I liked, what was important to me, and they proceed to show me some vehicles on the lot. He took his time telling me about each model of the Atlas and showing the features in the side the vehicle. We landed on a model type that I really liked. EJ took to time to answer my questions about the differences between leasing and buying. Then he worked with his finance team Brad Chafin and Diane Redmondbean on purchasing options just for me. Brad and Diane provide me various option for me to choose from, they didn’t just put in what worked for them. I was able to choose. They also worked to get me the best option for my purchasing need. The entire team made me feel at home. I was able to walk off with a New Atlas for the right price. I value excellent customer service and EJ and team provide me with just that. I brought my son back up to the dealership and introduced him to EJ as someone he should work with to purchase his next car. Thank you EJ and team I am very happy. Tamara Hammond More

Horrible experience, wouldn't reccomend to anyone I am very dissatisfied with the service I've received; Diana has horrible customer service ( I called to speak with her asking about this warranty she I am very dissatisfied with the service I've received; Diana has horrible customer service ( I called to speak with her asking about this warranty she quickly talked about when selling me the car) I called into the office after my tire popped after having the car not even three months.. I was told she was with a " client" and she'd return my call the next day... I gave her to the next day, mid afternoon to do I then sent her a detailed email on why I needed a call back from her, still she did not respond... I then went ahead and called in to autonation again, for me to be placed on hold for a quite a while then when the receptionist returned she tells me Diana is with a client, I then ask to speak with Jason, she then places me on another hold, when which I though Jason would answer, only for Diana ( the one who was just with a client when I initially asked to speak with her), she then gets on the phone acting as though she was so busy, I didn't ask to speak with her, but she answered instead of who I asked ( for that I believe both her and the receptionist must've thought it was ok to mislead me the client on what Diana was actually doing). Nonetheless I explained to Diana what I was calling for, she was dismissive ( which is why she should " stayed with her client" instead of answering my call) when I continuously asked to speak with Jason, as I was done playing autonations receptionist and whatever position Diana holds little games, she then told me I'd have to speak with the used car manager Aaron, I said I asked to speak with Jason, she was persistent in telling me Aaron would reach out, only for him not too reach out either! They are refusing to allow me to speak with Jason, and the next one put in charge because of the no call back on now day two of my request shows me he's unprofessional too.... seems like autonation just employs money hungry people who want to shove cars in not so good condition down your throat at whatever cost....they are so misleading and I am still waiting on my call from Aaron, to get me to Jason...or else I'd be going above both to get my issue resolved. More

New 2019 VW Atlas EJ and Jason were very helpful and made sure to get me in the exact car that I wanted! Even after not having the exact car on the lot, they were more EJ and Jason were very helpful and made sure to get me in the exact car that I wanted! Even after not having the exact car on the lot, they were more than happy to search for the car I wanted and get it delivered to the dealership quickly. Also EJ was very easy to work with and his expertise on the features in the atlas helped me to decide on the car I wanted and he also helped make the purchase much easier. More