AutoNation Volkswagen Mall of Georgia

Went in last minute with a car issue, basically a walk-in. They took me in right away and did an amazing job fixing my car quickly. walk-in. They took me in right away and did an amazing job fixing my car quickly. More

My first experience at this location was due to a recall I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refu I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refused to acknowledge. Next, I took my car in for what I thought was an included service visit with an oil change and an inspection due to many sensors continuing to go off. While explaining the windshield wiper sensor issue, the service guy proceed to tell me that it was probably my fault by filling it up too fast? So over a course of a year, I filled up my windshield wiper fluid with four jugs due to it constantly saying it’s empty, but it’s my fault? Then I explained how myself and my father have checked my tire pressure multiple times but the sensor is staying on. He immediately responded saying “your daddy should’ve gotten the owners manual out” and laughed at me. Approximately 6 hours later, I was called to be told my car was ready for pickup. When I arrived, I was given an over $100 bill FOR AN OIL CHANGE. Never was I told the price when booking the appointment, adding on the service, dropping off the car, or called to be told it was ready. Also, the first person I talked to told me the oil change was included! Terrible customer service. Never belittle or laugh at your customers. More

It took over 3 hours for an oil change. Asked to have the vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service More

The customer service was great and the mechanic did a good job. The break room was cold, tv turned down, no vending machines or snacks in the break room. After bringing my car got back the second time in good job. The break room was cold, tv turned down, no vending machines or snacks in the break room. After bringing my car got back the second time in less than 20 minutes they were able to fix my check engine light with a new part instead of trying to repair it. More

EJ our sales rep was very knowledgeable about the features of the car. We had an enjoyable test drive. The paperwork went fast and easy. features of the car. We had an enjoyable test drive. The paperwork went fast and easy. More

I bought a used car from Kelsi a couple of weeks ago and the experience was terrific and pressure free. The process was easy and she has followed up with me after the sale to make sure I was satisfied. I the experience was terrific and pressure free. The process was easy and she has followed up with me after the sale to make sure I was satisfied. I will definitely considering coming back here when I need another vehicle. More

Great service. Mike is the best!!Wait time was long. The Great service. Mike is the best!! Wait time was long. The dealership needs to offer complimentary snacks for customers waiting several hours for the Great service. Mike is the best!! Wait time was long. The dealership needs to offer complimentary snacks for customers waiting several hours for the service. More

Service department was great. Had an emergency and had to bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above bring it in without an appointment. But they got my vehicle in as quick as possible. Delays in repair were due to parts availability. They went above and beyond to diagnose quickly and order the parts. Communication and repairs were great. More

Aaron Humprey sales wasted 2hrs did not honor our deal. More

Service was excellent, I went in for an oil change and everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfie everything was straightforward and 100% professional. I really appreciate the efforts shown by the service manager to make sure I was fully satisfied. More