AutoNation Volkswagen Mall of Georgia

I had an amazing experience at AutoNation Volkswagen Mall of Ga. the General Manager Jason was very helpful and knowledgeable. Michelle took amazing care of me and knew everything about my new VW. Highly rec of Ga. the General Manager Jason was very helpful and knowledgeable. Michelle took amazing care of me and knew everything about my new VW. Highly recommend buying a VW from here!! More

Great service and short wait time. Helpful and thorough during consult. Very happy with service. during consult. Very happy with service. More

Great experience! Had a terrible experience trying to purchase a vehicle at Stone Mountain Volkswagen and Macon Volkswagon. AutoNation VW Mall of Georgia was a breath of fresh air. purchase a vehicle at Stone Mountain Volkswagen and Macon Volkswagon. AutoNation VW Mall of Georgia was a breath of fresh air. More

Andy was very helpful with some issues covered under warranty! Pointed out some maintenance needs. Very Pleased. warranty! Pointed out some maintenance needs. Very Pleased. More

Received an email from the dealership stating oil changes do not require an appointment and are done in the Express Lane. Well we showed up, and instead of finding an Express Service, the service advisor at do not require an appointment and are done in the Express Lane. Well we showed up, and instead of finding an Express Service, the service advisor at the front desk said, "You need an appointment, and we are 6 weeks out. Corporate sends out those emails and we don't honor them." Then, my partner called and spoke with the service director, who was just as dismissive, stating, "a 20,000 mile check up cannot be done in the Express Lane." Funny, our car has only 5,900 miles on it and only requires an oil change. I guess the service advisor is covering his butt by changing what we asked for so it is us lying and not him. This is after we had to fight with them to get our tag when we bought the car. The business manager was pissed that we did not buy the extended warranty and service package, so sat on our tag processing. We had to park the car for a few weeks. Not a place anyone should do business. This kind of 'service' is horrible and give car dealers a bad name! More

The service was excellent. Despite their busy schedule of clients, my car was attended to in a timely manner, and the attendant took time to answer my questions. I was impressed with their waiting room/ar of clients, my car was attended to in a timely manner, and the attendant took time to answer my questions. I was impressed with their waiting room/area. The client has several options: a comfy room with couches and TV, some high-boys for working with one's laptop, and three individual study rooms with desk lamps and office chair and desk for quiet study or office work. The Wi-Fi is excellent; ditto, the complimentary coffee! More

The sales person and finance person who assisted me in my truck purchase were great. Awesome folks. However, the detail team who washed and detailed my truck did a very very poor job! I can't believe the hor truck purchase were great. Awesome folks. However, the detail team who washed and detailed my truck did a very very poor job! I can't believe the horrible detail service I received with this truck. I asked them if I could have it rewashed, and detailed, no one has reached out to me. Management pretended to care by calling my phone and leaving a voicemail. But when I call them back no answer from anyone. I've left voicemails and never received a return phone call. I wish I would have made a purchase somewhere else. The detail team smeared armor all on my truck, made the paint greasy, and left residue on both exterior and interior of my truck. I will not be visiting this dealership again for any reason. The experience I received from the detail team and after the purchase is enough for me to not buy another vehicle from them again, and I won't be recommending them to anyone. It's a long drive from my place in Atlanta, to be given the runaround and to be treated so poorly. More

Went in last minute with a car issue, basically a walk-in. They took me in right away and did an amazing job fixing my car quickly. walk-in. They took me in right away and did an amazing job fixing my car quickly. More

My first experience at this location was due to a recall I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refu I was unaware of when purchasing my car that causing my sunroof to leak soon after purchase. This caused damage, mold, and mildew the dealership refused to acknowledge. Next, I took my car in for what I thought was an included service visit with an oil change and an inspection due to many sensors continuing to go off. While explaining the windshield wiper sensor issue, the service guy proceed to tell me that it was probably my fault by filling it up too fast? So over a course of a year, I filled up my windshield wiper fluid with four jugs due to it constantly saying it’s empty, but it’s my fault? Then I explained how myself and my father have checked my tire pressure multiple times but the sensor is staying on. He immediately responded saying “your daddy should’ve gotten the owners manual out” and laughed at me. Approximately 6 hours later, I was called to be told my car was ready for pickup. When I arrived, I was given an over $100 bill FOR AN OIL CHANGE. Never was I told the price when booking the appointment, adding on the service, dropping off the car, or called to be told it was ready. Also, the first person I talked to told me the oil change was included! Terrible customer service. Never belittle or laugh at your customers. More

It took over 3 hours for an oil change. Asked to have the vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service vehicle washed and was told it was. It was not washed. Would not recommend this dealer for service More