AutoNation Volkswagen Mall of Georgia

Friendly staff and service. Detailed follow up and diagnostic information after service. Ease of appointment. diagnostic information after service. Ease of appointment. More

I had a positive experience with Lynette. She made it simple for me, answered my questions and efficiently managed the entire transaction. I valued her energy and the prioritization of service beyond pu simple for me, answered my questions and efficiently managed the entire transaction. I valued her energy and the prioritization of service beyond purchase. More

My third visit to your auto service. Third time not a charm. Waiting time two hours and was not happy to find out they left three tires at 35 psi and the fourth at 45 psi. The tire pressure sensor came o charm. Waiting time two hours and was not happy to find out they left three tires at 35 psi and the fourth at 45 psi. The tire pressure sensor came on on the way home from your shop. Called the service agent who took care of me left message never received a call back....not good. More

I had an amazing experience at AutoNation Volkswagen Mall of Ga. the General Manager Jason was very helpful and knowledgeable. Michelle took amazing care of me and knew everything about my new VW. Highly rec of Ga. the General Manager Jason was very helpful and knowledgeable. Michelle took amazing care of me and knew everything about my new VW. Highly recommend buying a VW from here!! More

Great service and short wait time. Helpful and thorough during consult. Very happy with service. during consult. Very happy with service. More

Great experience! Had a terrible experience trying to purchase a vehicle at Stone Mountain Volkswagen and Macon Volkswagon. AutoNation VW Mall of Georgia was a breath of fresh air. purchase a vehicle at Stone Mountain Volkswagen and Macon Volkswagon. AutoNation VW Mall of Georgia was a breath of fresh air. More

Andy was very helpful with some issues covered under warranty! Pointed out some maintenance needs. Very Pleased. warranty! Pointed out some maintenance needs. Very Pleased. More

Received an email from the dealership stating oil changes do not require an appointment and are done in the Express Lane. Well we showed up, and instead of finding an Express Service, the service advisor at do not require an appointment and are done in the Express Lane. Well we showed up, and instead of finding an Express Service, the service advisor at the front desk said, "You need an appointment, and we are 6 weeks out. Corporate sends out those emails and we don't honor them." Then, my partner called and spoke with the service director, who was just as dismissive, stating, "a 20,000 mile check up cannot be done in the Express Lane." Funny, our car has only 5,900 miles on it and only requires an oil change. I guess the service advisor is covering his butt by changing what we asked for so it is us lying and not him. This is after we had to fight with them to get our tag when we bought the car. The business manager was pissed that we did not buy the extended warranty and service package, so sat on our tag processing. We had to park the car for a few weeks. Not a place anyone should do business. This kind of 'service' is horrible and give car dealers a bad name! More

The service was excellent. Despite their busy schedule of clients, my car was attended to in a timely manner, and the attendant took time to answer my questions. I was impressed with their waiting room/ar of clients, my car was attended to in a timely manner, and the attendant took time to answer my questions. I was impressed with their waiting room/area. The client has several options: a comfy room with couches and TV, some high-boys for working with one's laptop, and three individual study rooms with desk lamps and office chair and desk for quiet study or office work. The Wi-Fi is excellent; ditto, the complimentary coffee! More

The sales person and finance person who assisted me in my truck purchase were great. Awesome folks. However, the detail team who washed and detailed my truck did a very very poor job! I can't believe the hor truck purchase were great. Awesome folks. However, the detail team who washed and detailed my truck did a very very poor job! I can't believe the horrible detail service I received with this truck. I asked them if I could have it rewashed, and detailed, no one has reached out to me. Management pretended to care by calling my phone and leaving a voicemail. But when I call them back no answer from anyone. I've left voicemails and never received a return phone call. I wish I would have made a purchase somewhere else. The detail team smeared armor all on my truck, made the paint greasy, and left residue on both exterior and interior of my truck. I will not be visiting this dealership again for any reason. The experience I received from the detail team and after the purchase is enough for me to not buy another vehicle from them again, and I won't be recommending them to anyone. It's a long drive from my place in Atlanta, to be given the runaround and to be treated so poorly. More