AutoNation Volkswagen Mall of Georgia

Came in to get my VW Atlas serviced after a recall notice. I was nervous because I'd been working with Jim Ellis since my purchase, but we've moved out of the JE area. AutoNation VW is closest to my notice. I was nervous because I'd been working with Jim Ellis since my purchase, but we've moved out of the JE area. AutoNation VW is closest to my new home, so I gave them a try. Calling and making the appointment was easy and Marcia was friendly and accommodating with my schedule. I arrived for my appointment, found Michael, and he set expectations around the time it would take to complete the repair and answered a couple of standard questions I had with deep knowledge of the vehicle. I settled in for what I thought would be a two hour wait, and I think he had me out in closer to 45 minutes. The knocking in the hood is completely gone, and the car runs great! Feeling confident in taking my car to AutoNation VW moving forward. More

Had to take my son’s car in due to the check engine light coming on. The service person, Micheal was very helpful and made sure all the repairs were done and made sure we received the car back before my son coming on. The service person, Micheal was very helpful and made sure all the repairs were done and made sure we received the car back before my son had to leave to go back to school. I really appreciate the attention and help we received from Michael. More

Have been going to AutoNation for years. Staff professional, extremely friendly and thorough. A pleasure to do business with. professional, extremely friendly and thorough. A pleasure to do business with. More

THEY ALWAYS SERVICED MY TDI JETTA WELL AND GAVE ME CHOICES ..WHEN IT WAS WRECKED THEY GAVE ME GOOD ADVICE ON REPLACEMENT AND MARK IN SALES AND MIKE IN SERVICE HELPED ME TO CHOOSE THE RIGHT VEHICLE FOR CHOICES ..WHEN IT WAS WRECKED THEY GAVE ME GOOD ADVICE ON REPLACEMENT AND MARK IN SALES AND MIKE IN SERVICE HELPED ME TO CHOOSE THE RIGHT VEHICLE FOR ME...AARON GOT ME A GREAT RATE IN FINANCE AND ALL INVOLVED TREATED ME WELL...WOULD RECOMMENT THIS DEALERSHIP AND THESE PEOPLE TO MY FRIENDS AND OTHERS.... More

The service dept was great very clean and organized, staff was friendly and very helpful in diagnosing the problem we had with the car staff was friendly and very helpful in diagnosing the problem we had with the car More

Chris so was professional and helpful, it was a great experience through the whole process. I would recommend the dealership. experience through the whole process. I would recommend the dealership. More

Chis So made my experience exceptional. He was super communicative and was super helpful in finding the vehicle in my time of need. I would definetely recommend his care. 5 star service all the way arou communicative and was super helpful in finding the vehicle in my time of need. I would definetely recommend his care. 5 star service all the way around. More

Compared to other dealerships, they don't push you to make a decision due to alot of people possibly looking to purchase a car. You don't have to wait a long time before you are assisted by a salesperson make a decision due to alot of people possibly looking to purchase a car. You don't have to wait a long time before you are assisted by a salesperson. More

It was such a great experience and everyone was so helpful through the whole process! helpful through the whole process! More

Easy purchase and delivery to my home but I am still waiting for my floor mats that were left at the dealership and haven’t heard back from either the manager or salesperson after email and phone calls. waiting for my floor mats that were left at the dealership and haven’t heard back from either the manager or salesperson after email and phone calls. Rate changed from initial credit check to the time it hit the finance department, communicated at one rate and then it goes up after we’ve agreed on terms, kinda crappy. Bottom line, they had a car I wanted, the price was competitive but the details were missed along the way. More