AutoNation Volkswagen Mall of Georgia

Great service team! Quick and accurate diagnostic of the issue. Constant communication with updates . My car service was completed within the promised time frame. Than Quick and accurate diagnostic of the issue. Constant communication with updates . My car service was completed within the promised time frame. Thank you Chase and Matt! More

Great experience! ! The whole process from beginning to end was smooth. No high pressure sales. The rep was knowledgeable and took time to answer all of our questions. ! The whole process from beginning to end was smooth. No high pressure sales. The rep was knowledgeable and took time to answer all of our questions. More

Excellent customer service ! Very accommodating and excellent communication by all - would highly recommend them to everyone Very accommodating and excellent communication by all - would highly recommend them to everyone More

Buying a good vehicle with a very kind response I hope you become a shining agency you become a shining agency More

Service was fast and easy. Michael was super easy to work with and was pretty up front with the cost of my repairs. Michael was super easy to work with and was pretty up front with the cost of my repairs. More

Love it, they sold us a great car and were helpful each time we were due for a service. time we were due for a service. More

The salesperson we delt with was great, his name is Christian. The rest of the experience was pretty bad. It started with the price of the car advertised was not what they wanted to sell it for, they a Christian. The rest of the experience was pretty bad. It started with the price of the car advertised was not what they wanted to sell it for, they added a window tint ($699) and said that was just part of it and could not be taken out. The manager ( AL) came in and agreed to reduce the window tint charge to $250, still but ok. We agreed to buy it, waited for the finance person for 45 minutes. They did not attend to us meanwhile, we waited as long as we could but decided to leave because it was already almost 9pm. They called us and asked us to please come back, but we explained our kids had school and we could not, but we agreed with them to be back the next morning at 9:30 am to finish signing the paperwork. To our surprise, int he AM we got a call from the salesman at around 9:30 am ( the time we were to meet to sign the documents they messed up on the day we were there) he tells us they sold the car, but could offer us another car a few days later. Honestly, I am extremely disappointed and I would never do business with AutoNation again, they were dishonest, they not only agreed to meet the next morning for the paperwork, they suggested since we could no longer wait. On our end, everything was done, ready to go. These people are dishonest, I am shocked that they would do something like this. My suggestion would be that moving forward, be honest with people, tell them the price upfront ( on the website) and once you agree to sell the car, sell it and do not sell it to someone else. It is extremely disappointing and dishonest and I am certain not the way to do business. More

Service is great with certain limitations. Parts ;markup is excessive. The most expensive parts on line cost half as much as the dealer charges. I know all dealerships are high. I don't hav Parts ;markup is excessive. The most expensive parts on line cost half as much as the dealer charges. I know all dealerships are high. I don't have to like it. Current short supply of techs isn't helping them keep up with appointment times. Probably not unique to this dealership. Over-all nice people to work with. More

I shopped around and by far they have the largest selection of cars. The staff and sales people were very nice and helpful. I bought a 2022 Atlas. Definitely would recommend them. selection of cars. The staff and sales people were very nice and helpful. I bought a 2022 Atlas. Definitely would recommend them. More

Service on our VW CC was impeccably handled by James Cumbie. He was knowledgeable, professional, considerate and responsive to all questions and assured our vehicle was properly serviced and ready in r Cumbie. He was knowledgeable, professional, considerate and responsive to all questions and assured our vehicle was properly serviced and ready in record time. We could not be more pleased with the outcome and will most certainly continue our longstanding service visits with Autonation Volkswagen. More