AutoNation Volkswagen Mall of Georgia

The staff was great. The receptionists were very helpful and answered all our questions good experience The receptionists were very helpful and answered all our questions good experience More

Quentin and James are absolutely fabulous every time we have to bring our vehicle in for service. We love the Volkswagen service department!!!! have to bring our vehicle in for service. We love the Volkswagen service department!!!! More

Service department is useless, and have no troubleshooting skills. be prepared to invest in tools and do the diagnosing for them. if they dont get a fault code from the ecu, they give up. n troubleshooting skills. be prepared to invest in tools and do the diagnosing for them. if they dont get a fault code from the ecu, they give up. no ideas, no ceativity, just give the car back and make the customer do the work. More

Purchased used VW tiguan and was handed a fantastic 200 pt checklist of all passing, purchased a warranty from them and less than 1000 miles 2.5 months I smelled coolant and asked for them to check it. Quo pt checklist of all passing, purchased a warranty from them and less than 1000 miles 2.5 months I smelled coolant and asked for them to check it. Quoted $3,400.00 plus for leaking water pump, leaking oil, and recommended timing chain. Warranty denied all claims and said it was pre existing . I have zero trust with them right now and getting repairs done elsewhere. I wouldn’t buy used cars from this company More

After booking my service visit online, I received several helpful reminders about the scheduled visit. Upon arriving at the dealership and checking in with my service advisor (Trey), we were told that our helpful reminders about the scheduled visit. Upon arriving at the dealership and checking in with my service advisor (Trey), we were told that our wait time for completion of the scheduled service would be shorter than expected. We wandered out to the sales area and we’re greeted outside by a very knowledgeable salesman. Ryan spent a considerable amount of time with us, knowing we were not currently in the market for a new vehicle. Overall great experience, and looking forward to future visits for routine maintenance. More

I came into the service center on 4/14 to pick up my car from what I think is my 5th time with this center. All for the same problem of the check engine light being on. This has been a continuous problem fo from what I think is my 5th time with this center. All for the same problem of the check engine light being on. This has been a continuous problem for the past year. I got this car in January of 2022 certified pre owned and have had nothing but problems with it. This is not an honest company. They sold me a car that they knew needed maintenance on it and every time I come in, it’s a new problem with another expensive price tag. On this last visit I checked out with James and he gave my father and I an immense amount of attitude. They told me that my car was low on oil and that was what was causing the misfire. Keep in mind that I’ve been here twice now for oil changes and neither time did they tell me I should be checking my oil at every 1000 miles. James also checked me out last time from on oil change at the end of January. When I brought this up to him, he still wanted me to pay the diagnostic fee. He got really nasty with us and stated that we could either pay the fee and leave or we could send the car back to the diagnostic team. He told us that it would cost some more money because it’s more time to look at the vehicle, and that we would go back into the end of the queue again. If you have a client telling you that they’re having the same problem and you’re still trying to make them pay the diagnostic fee for just topping off your oil then something isn’t right. You should want your clients to leave satisfied that you gave them the best customer service instead of talking down to them. Not to mention when I looked James up on social media I saw him bad mouthing clients and talking about how he overcharges people which isn’t professional at all. More

The customer service is top notch! From the moment we walked into the showroom we felt welcomed. The first contact was with Chris who offered our daughter a toy vehicle, it kept her From the moment we walked into the showroom we felt welcomed. The first contact was with Chris who offered our daughter a toy vehicle, it kept her entertained while we went through the buying process. Shawn, our sales rep was outstanding too, making our transaction flawless. We ended with Jessica for financing, she took time patiently walking us through all warranties and cost with excellent detail. The experience was outstanding from end to end! More

The new service manager is a pathological liar. Never returns calls or emails. You have to call Volkswagen corporate to even get him on the phone. And then he just lies more. I’ve already had so ma Never returns calls or emails. You have to call Volkswagen corporate to even get him on the phone. And then he just lies more. I’ve already had so many problems with my car, it’s been in there 4 times in less than a year. The service department could atleast make the experience more pleasant instead of lying or telling you they have no loaners and you pull up to the service drive and there are 3-4 of them sitting there. Pathetic. More

Quintin was great! And the team at Volkswagen really helped to solve my problems, love this dealership! And the team at Volkswagen really helped to solve my problems, love this dealership! More

Brought in my 2015 Passat for oil change and multi-inspection check. Service Attendant was very professional and helpful. They were out of engine filters, and attendant let me know that it wou multi-inspection check. Service Attendant was very professional and helpful. They were out of engine filters, and attendant let me know that it would be an hour wait since they would have to get the part ordered, so I decided to just do the oil change and filter change. Overall, work was completed in a pretty decent time. They had potato chips and water bottles in the waiting room for customers. More