AutoNation Volkswagen Mall of Georgia

Great service and communication, would recommend to friends and family. The waiting area was comfortable and the wait time was effectively communicated to me on arrival. friends and family. The waiting area was comfortable and the wait time was effectively communicated to me on arrival. More

James from AutoNation VW Mall of Georgia made my service experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcom experience an exceptional one. He even called me the day before to explain the service in details so I didn’t have any surprises. He was very welcoming and knowledgeable. More

We worked with Mark to get our Atlas. He was easy to work with and no high pressure sale. He was easy to work with and no high pressure sale. More

I had an appointment 23 May 2023 with service advisor James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived th James Cumbie, for tire replacement. I also ordered some smaller issues addressed. I dropped my daughter's Jetta off in the evening. When I arrived the next morning - surprise! - no tire service was done. Mr. Cumbie claimed that "I did not order tire replacement" (did he forget to take his memory pills?) and forwarded me by phone to his manager, a "Jean" who declined to give his full name. He mentioned "we do have witnesses and recordings" and started to insult me. The fact that we have 4 VW's and I am customer there since more than 10 years did not count. Be warned: They want to get you with legal tricks. More

Brent in quite knowledgeable detail with his explanations and offer great customer service and friendly service and offer great customer service and friendly service More

The sales rep that helped with this whole process made it so easy and fun. He went out of his way to ensure that I found exactly what I was looking for and I couldn't be happier! Mr. Christy So went out of h so easy and fun. He went out of his way to ensure that I found exactly what I was looking for and I couldn't be happier! Mr. Christy So went out of his way and made it so easy. I appreciate him and the dealership so much! I highly recommend this place to anyone looking for a new or used car! More

Very professional and quick to get into your appointment. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. They wont over sale . And are knowledgeable about any problems you may have on your car. Definitely will be back. More

Greate service from everyone we encountered. Very knowledgeable and willing to help. Would recommend this dealership Very knowledgeable and willing to help. Would recommend this dealership More

Great service, the team was very professional and helpful and made it easy for me to purchase the vehicle. and made it easy for me to purchase the vehicle. More

My husband and I are very knowledgeable car buyers (my husband used to be in the car business) and we were very pleasantly surprised by Austin and the team at VW in Buford. Austin really knew all the opti husband used to be in the car business) and we were very pleasantly surprised by Austin and the team at VW in Buford. Austin really knew all the options on the car and how the car ranked in comparison with its competitors. He wasn't pushy or try to overly sell us on the car but let us drive the conversation. He listen to our needs and didn't rush us. We would definitely purchase from the dealership and most importantly, Austin, again! More