AutoNation Volkswagen Mall of Georgia

This VW service department is the best I've found - I drive all the way from Alpharetta to use it. They greet you as you pull in, get you to the right person and then perform the service in a competent drive all the way from Alpharetta to use it. They greet you as you pull in, get you to the right person and then perform the service in a competent manner. Special mention of Brian who is literally the best service CS I've ever used. More

Great customer service. Brian helped me right away and sent me a message when the car was ready. It took no time to check in and to pick up my car.. Brian helped me right away and sent me a message when the car was ready. It took no time to check in and to pick up my car.. More

Ena was great and helped me find the vehicle I wanted. The buying experience was great and did not take long at all. The buying experience was great and did not take long at all. More

Excellent job of getting my oil change done in under an hour. Glad that they washed the car as a bonus for my time. hour. Glad that they washed the car as a bonus for my time. More

Great experience with Ena, and Rich. It was an easy process and we would recommend AutoNation to anyone looking to buy a Volkswagen. It was an easy process and we would recommend AutoNation to anyone looking to buy a Volkswagen. More

excellent service and kind staff as usual. The appointment was quick and helpful. James is a great associate. The appointment was quick and helpful. James is a great associate. More

AutoNation Volkswagen Mall of Georgia is on top of my list for care maintenance and repair. They always have the parts on hand, and the service department is always communicating with you along the way. list for care maintenance and repair. They always have the parts on hand, and the service department is always communicating with you along the way. More

Oil change was done in timely manner. Asmir was honest and very helpful in letting me know what services are necessary. Didn't pressure me into buying any additional services as they do Asmir was honest and very helpful in letting me know what services are necessary. Didn't pressure me into buying any additional services as they do at some other dealerships. More

I purchased a brand-new 2026 Volkswagen Atlas Cross Sport from AutoNation Volkswagen Mall of Georgia and, unfortunately, my service experience since delivery has been extremely disappointing. Immediately from AutoNation Volkswagen Mall of Georgia and, unfortunately, my service experience since delivery has been extremely disappointing. Immediately after purchase, I discovered that the remote start feature via the VW/Car-Net app does not work, consistently displaying an error message. This is a known issue with VW and Car-Net, which Volkswagen has acknowledged. I have made multiple service visits, spending hours waiting at the dealership, only to have the same troubleshooting repeated with no progress. Volkswagen later advised me that testing and reset instructions were provided to the dealership over a week ago, yet the service department has not contacted me in approximately two weeks to perform the recommended steps. Compounding the issue, I have reached out to dealership leadership for updates and have received no response from the General Manager to my most recent message. The Regional Market President did respond. The most frustrating part is the lack of communication and follow-through, especially given that this is a brand-new vehicle with an unresolved issue affecting an advertised feature. The only positive part of this experience has been my salesperson, who has been professional and responsive despite this being outside his role. At this point, I am still waiting for basic communication and action. I expected significantly better service and accountability from both the dealership and the AutoNation brand. More

As always, I receive great service when visiting VW Mall of Georgia. My advisor, James, was very informative throughout the entire process. Any questions I had, were answered swiftly and the checkout proces of Georgia. My advisor, James, was very informative throughout the entire process. Any questions I had, were answered swiftly and the checkout process was seamless. I highly recommend going to AutoNation VW Mall of Georgia for any of your service needs. More