AutoNation Volkswagen Las Vegas - Service Center

So far my experience with AutoNation Volkswagen has been an absolute nightmare. First they sold me a 2016 Tiguan and the entire suspension system was completely shot. Upon purchasing the vehicle I noticed t an absolute nightmare. First they sold me a 2016 Tiguan and the entire suspension system was completely shot. Upon purchasing the vehicle I noticed the drivers side vanity light on the sun visor did not work and the salesman told me to bring it back the next day and that they would replace it under the 90 day warranty. When I returned I was told that it was not covered and had to tell them that their salesman told me it would be fixed. I also noticed the vehicle was very bouncy and squeaky when I went over bumps and upon inspection they said the shocks and struts and sway bar needed to be replaced. I finally got them to agree to replacing the vanity light after getting angry that their salesman told me it would be replaced in the first place. They kept my vehicle for 2 weeks and when I received it back the back hatch no longer opened up. So I had a mechanic inspect it to see if anything else needed to be replaced and they said the oil plug needed a new washer and was leaking oil and the ball joints on each side of the vehicle were bad. Upon taking the vehicle back to AutoNation Volkswagen. I was given the run around and told “oh well we’ll have to see if the ball joints are covered or not and if the back hatch was covered also” they tried to avoid giving me the breakdown of what was covered and I luckily was able to get a printout from one of their financial advisors of what was covered under the 90 day warranty and sent them an email highlighting the parts that needed replacing were indeed covered. Then they wanted me to buy new brakes and rotors in order for them to do the work on the ball joints, back hatch, and oil drain plug washer. I originally agreed and then the next day I sent 3 people emails saying that I did not want them to do the brakes and rotors and that I would just do them myself. Upon picking up the vehicle they tried charging me for the brakes and rotors after I asked them not to change them. So I told them no I’m not paying for that because I told 3 different people that I did not want them replaced. Their sales manager Kurtis finally had to step in and ask why nobody read the emails and that it was they’re fault and I didn’t have to pay for them. Then they wanted to take the new ones off and put the old ones back on and the sales manager told them no. I had the the vehicle inspected again and ended up having a torn CV boot on the driver side axle which luckily I was able to just have replaced by Autonation mobile repair and my experience with them was absolutely wonderful! AutoNation mobile repair is also now going to replace both my control arms on each side of the vehicle and the transmission mount as well. So far my experience with AutoNation Volkswagen’s service department was horrible but Autonations mobile repair is wonderful! More

I went in with my car limping because of a bad fuel injector, so warranty work. They ordered the part the following day (Saturday), and received the part the following Tuesday. This dealership sat on m injector, so warranty work. They ordered the part the following day (Saturday), and received the part the following Tuesday. This dealership sat on my car for over TWO WEEKS with no progress, giving me some excuse that there are people ahead of me and they're a "small shop". Two weeks' worth of people ahead of me?? Manager was rude over the phone, and accused me of yelling when I was trying to get answers (especially since I had told them since drop off that I need the car as I was moving across the country and will be driving). I ended up taking it to another dealership and they got it done in less than 72 hours. More

Service is always great i feel like family when i go there with Raymond and Jefrey i been doing services there for 5 years and its always good i feel welcome there with Raymond and Jefrey i been doing services there for 5 years and its always good i feel welcome More

Seem like everyone was in there own little world Very little communication between departments Desire to help was had limited capacity little communication between departments Desire to help was had limited capacity More

I was in and out in a very timely manner, and people there were very courteous there were very courteous More

I booked an appointment online and it was easy on the web site it easy. site it easy. More

Impressed, very professional and friendly. It was Fast, the Price was Fair and the Quality was spot on. It was Fast, the Price was Fair and the Quality was spot on. More

The sales staff is always so quick to greet you, the process for financing is never a short one however they did their very best to get us in and out! They are very generous about offering drinks like w process for financing is never a short one however they did their very best to get us in and out! They are very generous about offering drinks like water and coffee, which I truly enjoyed. I have had my vehicle serviced twice and both experiences were pleasant and really fast. The management and staff did everything they could to help my family get our car back on the road after it completely stopped working in the middle of driving it. The team has taken their time to ensure that all my concerns were acknowledged and my questions were answered. I truly appreciate their help during each interaction. More

Great customer service! I think we got our matter fixed in a timely matter compared to the others. Thank you I think we got our matter fixed in a timely matter compared to the others. Thank you More

Using this dealership for service was a solid experience. The staff was friendly. My only grievance is that my recommended service was written on a post it and handed to me and not printed on my final paper The staff was friendly. My only grievance is that my recommended service was written on a post it and handed to me and not printed on my final paperwork More