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AutoNation Volkswagen Las Vegas - Service Center

Las Vegas, NV

4.5
235 Reviews

235 Reviews of AutoNation Volkswagen Las Vegas - Service Center

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December 14, 2021

First time visit. Honest estimate, ended up needing recall work. Money saved! I was a walk in and was out same day. 👍 More

by jamajamav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte
Dec 15, 2021 -

AutoNation Volkswagen Las Vegas responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Las Vegas. We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2021

Staff were very helpful and polite Love the part where they wash your car after serving. More

by star22only
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Dec 08, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.

December 02, 2021

Recall of the Taos was protracted due to parts unavailablity. Then crapped out after redelivery, creating a very unsafe situation. Service rep was understanding, helpful and cooperative. More

by Knumbzzxz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Shapiro
Dec 06, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 605-5802. We would appreciate the chance to turn your experience around.

November 13, 2021

Charlotte is an EXCELLENT customer service person with a great knowledge of her job and quality More

by Jorlv77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte Wilson
Nov 16, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 13, 2021

no cosistencey in the repair department 10 or more managers in my time does not give confidence ha ha talk about confidence you asked for a report on at least 5 people who are no longer there More

by fhitzeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
charolette
Nov 17, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 605-5802 to discuss what we can do to help.

November 11, 2021

Great Customer Service. Took care of all of my car needs. Easy to schedule appt. More

by vickinista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte Wilson and Gregory Dingle
Nov 14, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 02, 2021

Mark was very helpful, fast, friendly and professional. They have my parts order for my Tiguan right away, went above and beyond my concern on my car. Got me a free carwash that was special!!! its the Best More

by ppinlac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK DADARIO
Nov 06, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 21, 2021

The service representative (forgot name) was the best rep that went and beyond my concerns on my car. He squeezed my 2019 Tiguan to have the battery replaced in less than two hours. More

by Jdp1023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore
Oct 22, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

October 19, 2021

The service shop goes truly above and beyond to provide excellent service at a time where everything is over booked and under staffed. Even though appointments are booked through the end of the year they t More

by Mfbspicoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond 5 stars
Oct 22, 2021 -

AutoNation Volkswagen Las Vegas responded

Hello, we appreciate you taking the time to leave us a response! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

October 15, 2021

Mark was very helpful, fast, friendly and professional. I needed an oil change and I had an appt for December but he went ahead and squeezed me in ! More

by Juanita Silva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore
Oct 19, 2021 -

AutoNation Volkswagen Las Vegas responded

Hi Juanita, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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