AutoNation Volkswagen Las Vegas - Service Center

Honestly horrible experience here. Service manager doesn’t know what he’s doing, i went to the other dealership in town after autonation couldn’t find what was wrong with my car and th Service manager doesn’t know what he’s doing, i went to the other dealership in town after autonation couldn’t find what was wrong with my car and they told me multiple things i needed to get done when i had asked the previous dealership (autonation) to do an inspection in the first place. I ended up paying $120 for autonation plus the gas in a loaner just for the rattling problem i was experiencing to not be fixed. I went to get my car when they said it was fixed for it to not be fixed - it literally took me to the first stoplight to notice the rattle once again. They gave me a loaner car that had wingstop garbage?? The next morning the service manager calls to ask me to come back and show them the noise because “my hum is your buzz” Like figure it out. I obviously grabbed my car from them then because i wasn’t driving 40 minutes to show them an extremely obvious noise that they said they had fixed in the first place? I will never go here again. My service girl Kim was nice and gave me great service though, the only reason I’m giving any stars. Findlay VW (the other dealership in town) ended up finding my problem was safelite not doing my windshield repair correctly, which i had told them i recently had that done when i brought it in. More

Jeffery, desert Volkswagen is always upfront and fair. Although I did not get the service due to cost and got rid of the car he did a complete inspection at a reasonable cost. If you’re looking for great Although I did not get the service due to cost and got rid of the car he did a complete inspection at a reasonable cost. If you’re looking for great service department will see Jeffrey at Desert Volkswagen. More

satisfactory service, friendly staff and my car is running smoothly. Keep up the good work!!! running smoothly. Keep up the good work!!! More

Nice and quick service. Great customer service, everyone was helpful and kind. Thanks to everyone for great job. Great customer service, everyone was helpful and kind. Thanks to everyone for great job. More

Always friendly and helpful they try to work as fast and efficiently as possible...great customer service efficiently as possible...great customer service More

Nice service team but annoyingly slow wait times and almost impossible to ever get in. This last visit was for a simple part. The guy who helped me was nice but it took hours longer than it should have almost impossible to ever get in. This last visit was for a simple part. The guy who helped me was nice but it took hours longer than it should have and every time I go it's just a headache. They reappy jeed for technicians working and better time management in place. The prices to maintain my vehicle are alsi exceedingly high and so i haven't been able to get them done. More

Very respectful when it comes to explaining things to the customers about there car, thats very much respected. customers about there car, thats very much respected. More

Service was great - they did exactly what they said they would do and they did it correctly! would do and they did it correctly! More

I was nervous taking my BMW to the VW dealership. However, they were able to get me tires and serviced much faster. While the facility wasn't as nice as the BMW dealership down the road, I though However, they were able to get me tires and serviced much faster. While the facility wasn't as nice as the BMW dealership down the road, I thought the service was very comparable if not better. More

Had a great experience. The staff was very friendly and provided detailed explanation of the vehicle service The staff was very friendly and provided detailed explanation of the vehicle service More