AutoNation Volkswagen Las Vegas

I recommend this organization for its excellent staff – Mario Aquirre, Farris Gunning and Stratton Pang – for the patient attentiveness, creativity and follow-thru that was rendered over the course of time Mario Aquirre, Farris Gunning and Stratton Pang – for the patient attentiveness, creativity and follow-thru that was rendered over the course of time that it took the Amato’s to make up their collective ‘mind’, particularly so, given that the new Jetta is my wife’s car and she was reluctant to part with the Audi A6 that we'd purchased from Desert Volkswagen some time ago. It’s been about two weeks now since we acquired the car and the verdict is a resounding ‘thumbs up’ for the VW. The pedigree is familiar and the car ‘moves out’ and handles very well. Love the ‘tiptronic’ transmission. That it runs on regular and gets about 5MPG more is an added bonus. I could go on and on about the caliber of each aspect of the process, i.e., the ‘face’, the ‘financing’ and the ‘documentation’ but I’ll keep it brief: Mario is an‘ace’; Supportive and understanding – not pushy… extremely polite and professional. PATIENT! I’ll be referring him to everyone that I know that I can get to listen to re: the ‘virtues’ of owning and driving a VW. Farris is extremely resourceful and professional, a good listener and ‘great’ problem solver. Stratton is extremely personable, professional and agile; he took the sting out of what is usually a tedious process and actually extended the Desert Volkswagen experience from a practical perspective. Again… thanks very much to Desert Volkswagen. We got what we hoped for and the staff of this great organization rose above and beyond. Nothing short of FANTASTIC! Dante Amato, AIA More

I was looking for a rare car and I couldn’t find one in good condition. I tried a lot of places and one person told me to try Desert Volkswagen. When I got there I told them I was looking for a R32. They s good condition. I tried a lot of places and one person told me to try Desert Volkswagen. When I got there I told them I was looking for a R32. They sat with me and we did a search in there Desert auto group search. We found one and they had it transferred to Vegas. When it arrived I was so impressed with the condition, I knew I had to have this. It was no question I bought it and im am so glad I found Desert Volkswagen. More

I own a 2009 VW Routan 4.0L SEL Premium with the Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Saha Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Sahara, Las Vegas) to replace it under warranty. The service department's answer: Oil seepage around shocks is normal. This statement came after they inspected the Nivomat Self Leveling Suspension visually! They didn't even test it under load condition. I contacted a Volkswagen NA customer care advocate and didn't get support there either. Thanks Volkswagen -great support and warranty. 04/26/2011 Update: I got contacted by David the GM at Desert VW and from there on everything went realy smoth. He set up an appointment with a VW technical qualtity engineer, himself and me on 04/26/2011. My problems with my Nivomat self leveling suspension (rear) are in the process off getting solved (parts need to get in before they can exchange them on my car). I learned somthing too: I should have talked to the manager instead of leaving frustrated with the service department's response or trying to get it solved with a VW NA customer care advocate. It looks to me that VW dealerships have it a bit harder to justify a replacement of a faulty part under warranty - that's something I didn't know coming from bimmers. I got under the impression that the service department ignored my problem under warranty. Thanks again David for contacting me, giving the chance to show the problem to the VW quality engineer (great guy btw) and find this solution. Based on the new experience and outcome I've adjusted my review rating More

The Desert Volkswagen Service Manager was very friendly and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the s and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the same. Our car was fixed properly and we were not charged a penny. We will be loyal customers to Desert Volkswagen in the future. More