AutoNation Volkswagen Las Vegas

Ray was very nice and informative. Work was done in the time it was promised Work was done in the time it was promised More

Purchased quite a few cars in my lifetime, but none with such ease and courtesy. such ease and courtesy. More

The Unfortunate news was delivered with sincerity and professionalism. I was able to understand the process of repair, and the patience for my consideration of repair was granted. Trust was honored from professionalism. I was able to understand the process of repair, and the patience for my consideration of repair was granted. Trust was honored from past service. As for me and my VW this Vegas location will always have my business, and future purchases. More

The service department was efficient and supplied detail steps on the repairs, that included a video of the repairs needed. steps on the repairs, that included a video of the repairs needed. More

Marko was very helpful, knowledgeable, friendly and cared about what I really wanted to buy. about what I really wanted to buy. More

The team at AutoNation Volkswagen Las Vegas were kind, informative and professional. I greatly appreciate the free Uber ride home so I could get back to my young daughter instead of having to wait in the informative and professional. I greatly appreciate the free Uber ride home so I could get back to my young daughter instead of having to wait in the lobby. However, the lobby looked cozy with venting machine options, comfy chairs and TV's. Thank you, AutoNation Volkswagen. I will be back. More

Manager Louise is a peach! Finding an imported newly introduced model was challenging, but she was communicative throughout the process, and ultimately got me the exact vehicle Finding an imported newly introduced model was challenging, but she was communicative throughout the process, and ultimately got me the exact vehicle I asked for! More

Our experience at this dealership was great. Anthony S. assisted us from the get go, from the initial phone call to handing us the keys and waving goodbye as we drove off the lot. He is very per Anthony S. assisted us from the get go, from the initial phone call to handing us the keys and waving goodbye as we drove off the lot. He is very personable and we felt welcomed. From the beginning he immediately offered us a price that was more than reasonable (do your research first). Dan B. assisted us in finance department and he was informative and made this process easy. No pressure, just information given. Auto dealerships are known to apply pressure tactics to make a sale, however, this was not our experience here. More

Sold me a VW CPO vehicle, 6000 miles, clean, accident free CarFax. Upon delivery, noticed a slight whistle from door and that the speaker was blown. VW certified found door was not original and was misal free CarFax. Upon delivery, noticed a slight whistle from door and that the speaker was blown. VW certified found door was not original and was misaligned, not installed correctly. Found overspray from repairs. AutoNation VW admitted their parts manager had an “incident” causing the car to need an entirely new door. Refused to pay for full, complete repairs (repainting and reseating the door correctly). Their “repaired” door was missing paint under badges, would let water in with window closed. Louise Evans, GM, refused to admit any wrongdoing in having knowledge of the damage, not submitting to CarFax or disclosing to buyer. Absolutely disgusting behavior, avoid this place like the plague. More

I object to having to pay to replace defective brake pads that should have been covered by recall/warranty. I NEVER recieved any notice of a recall on the brake pads and for there to be a time limit on your that should have been covered by recall/warranty. I NEVER recieved any notice of a recall on the brake pads and for there to be a time limit on your defective product for replacement is absolutely ridiculous. The manager was very nice and supportive, the actual tech. who helped me (Alex) clearly needs more training as when I asked to talk to the manager he refused to do that, I only got to speak to the manager as he happened to walk out and noticed there was a problem and then spoke with me. However having defective brake pads on a car, NOT informing the owner of it and putting a time limit on replacement is flat out WRONG. As such, I will NEVER be purchasing another VW. You have taken a loyal customer and sent them away because VW did not want to pay for their defective work. I will say that Jeff in the service dept. was outstanding, the manager was good, but the initial contact with Alex was very much less than expected. More