AutoNation Volkswagen Las Vegas

I needed alone car and was given one. the recall and maintenance was done in one day even though the dealership seemed very busy. I left my cell phone in the loaner and was called to come the recall and maintenance was done in one day even though the dealership seemed very busy. I left my cell phone in the loaner and was called to come back within 20 minutes. Kimberly was professional and friemdly. More

I have several complaints about the purchase of my 2023 Tiguan, including: the condition of the vehicle at purchase (not detailed/swirl marks), undesirable driving characteristics with no resolution (engin Tiguan, including: the condition of the vehicle at purchase (not detailed/swirl marks), undesirable driving characteristics with no resolution (engine shudder at low speeds), engine issues related to the fuel and hot weather with the only resolution being to use more expensive fuel (an issue not disclosed at the time of purchase), having to drive the malfunctioning vehicle while premium fuel cycles through (resulting in many unsafe conditions), 6 hours waiting on VW roadside assistance when those engine issues left us stranded in 100+ degree weather to only have to drive in “limp mode” to the dealership, months of unreturned phone calls about the purchase of a protection plan, and no follow through or follow up regarding complaints and escalation of those complaints. I would highly not recommend the 2023 Volkswagen Tiguan and AutoNation Volkswagen Las Vegas. More

They were extremely busy however the service manager did everything he could to keep me informed and work with the warranty to get my car back to me in a stressful situation. everything he could to keep me informed and work with the warranty to get my car back to me in a stressful situation. More

Most of my dealings with auto dealers have not been pleasant over the years. Not only have to fight to get a decent trade-in value but waste of a whole day. The salesperson (Lee) and finance manager pleasant over the years. Not only have to fight to get a decent trade-in value but waste of a whole day. The salesperson (Lee) and finance manager (Henry) were both easy to talk to and made the experience more tolerable. Have never owned a Volkswagen before but was looking for a change from the last four vehicles which were all Fords. Husband picked out this car (Volks Atlas R Line) and so far love it! More

They had the car that I desired and at the price that worked with my budget. worked with my budget. More

When my Jetta’s front end started to vibrate on the freeway I stopped at the Big O Tires I had recently bought some new tires from to have them check it out. Big O’s diagnosis: replace the control arms freeway I stopped at the Big O Tires I had recently bought some new tires from to have them check it out. Big O’s diagnosis: replace the control arms, cv axles, shocks and struts for $4,800 worth or repair work. Suspicious that they were lying criminals I took my car to Autonation Volkswagen and Ray confirmed that it was just a tire bulge and needed a re-alignment. $400 and a few hours later o was back on the road and my car running perfectly. Ray’s honestly and integrity is commendable and he has my trust and recommendation for life. More

The Salesman Abbas is absolutely amazing. I would give 5 stars to for his communication and honesty. Unfortunately the service isn’t so great. That’s why I score the dealership a 3. Trying to I would give 5 stars to for his communication and honesty. Unfortunately the service isn’t so great. That’s why I score the dealership a 3. Trying to get a hold of my service writer is a nightmare when they say just call me and never answer. Also to get my car scheduled it was over 3 weeks out. More

Abbas was wonderful to deal with and made me feel great about the purchase of my new suv! about the purchase of my new suv! More

I recently had my Volkswagen Eos serviced by them and what a pleasant experience it was as always the staff is very knowledgeable and friendly. what a pleasant experience it was as always the staff is very knowledgeable and friendly. More