AutoNation Volkswagen Las Vegas

Excellent experience, purchased the Tiguan 26 Ihor was excellent, straight to the point, run numbers, we met at the price I had in mind, delivered everything he promised. excellent, straight to the point, run numbers, we met at the price I had in mind, delivered everything he promised. More

I am extremely disappointed with my experience at AutoNation Volkswagen. What began as a routine service visit turned into months of frustration and repeated issues caused by the dealership itself. AutoNation Volkswagen. What began as a routine service visit turned into months of frustration and repeated issues caused by the dealership itself. During a repair in which a module was replaced, my infotainment screen protector was cracked while the vehicle was in their care, and afterward my vehicle's microphone stopped working. The microphone issue did not exist before the repair and required another service visit to correct a problem that was created by the dealership. I dropped my vehicle off on May 9 to have the microphone issue repaired, and the dealership kept it for nearly a month. Throughout that time, communication was poor. I repeatedly had to reach out for updates, and even Volkswagen Customer Care was unable to obtain timely responses from the dealership regarding the status of my vehicle. Being without my vehicle for nearly a month was frustrating enough, but the lack of communication made the situation even worse. When I finally picked up my vehicle, I was shocked to find grease and oil stains on the seats. When I brought this to the dealership's attention, I was initially told that they do not clean vehicle interiors. Only after I physically showed the stains and explained that returning a customer's vehicle in that condition was unacceptable did they agree to clean the seats before releasing the vehicle to me. While I am relieved to finally have my vehicle back, the overall experience fell far below the level of service I expected. Between my infotainment screen protector being damaged, the dealership-caused microphone issue, nearly a month without my vehicle, poor communication, and the attempt to return my vehicle with grease-stained seats, this experience demonstrated a concerning lack of care, accountability, and customer service. More

My vehicle was completed ahead of time. My service advisor, Kim Lomeli, was was excellent at explaining what was done with accompanying videos. The vehicle was washed and Ms Lomeli took me My service advisor, Kim Lomeli, was was excellent at explaining what was done with accompanying videos. The vehicle was washed and Ms Lomeli took me to it after I completed the necessary paperwork. More

Very clean, refreshments available for me and the service was great and excellent deal they gave me was great and excellent deal they gave me More

I had an excellent experience leasing my new 2026 Volkswagen Tiguan Turbo at AutoNation Volkswagen Las Vegas. Daniel Capestany and Derek Jackson were both outstanding throughout the entire process. T Volkswagen Tiguan Turbo at AutoNation Volkswagen Las Vegas. Daniel Capestany and Derek Jackson were both outstanding throughout the entire process. They were very patient, took the time to clearly explain everything about the vehicle, and educated me on the leasing process since this was my first time leasing a car. This was honestly the best car dealership experience I’ve ever had, and I truly appreciated how smooth and stress free it was. I would highly recommend this dealership, as well as Danny and Derek, to any friends, family, or locals in Las Vegas. More

I’ve leased two vehicles in the last few years from this dealership and received great service. Very attentive and not pushy. dealership and received great service. Very attentive and not pushy. More

Buying a car is easy. When you go to have it serviced the manager just denies you. Around 1k miles put on since I bought the vehicle. The service tech recommended resurf When you go to have it serviced the manager just denies you. Around 1k miles put on since I bought the vehicle. The service tech recommended resurfacing and pads. Even on video. I pick my car up and was told I have to live with the squeak. They won’t perform what tech recommended. I know it’s not a safety issue but why should I have to suffer sounding like a school bus every time I go to brake? Thanks Volkswagen. Appreciate you. More

The gas tank wasn’t full, and no salesman took the time to guide me through how to use some of the features. Overall, the experience felt rushed and lacking in proper customer service. I expected better co to guide me through how to use some of the features. Overall, the experience felt rushed and lacking in proper customer service. I expected better communication and a more thorough walkthrough, especially for a big purchase. While the car itself is great, the service and attention to detail definitely need improvement. More

As always, a pleasure I’ve been going here for 15 years. Everyone is so nice my salesman Abbas was a pleasure made my buying experience, easy and explained everything perfectly. Finance was great too. 😁 Everyone is so nice my salesman Abbas was a pleasure made my buying experience, easy and explained everything perfectly. Finance was great too. 😁 More