AutoNation Volkswagen Hilton Head - Service Center

Since Jay and Mike has been taking over service the communication has improved 100% However I still hate the car. It's always broken and to trade it back the value decreased by half in 6 months 4,000 m communication has improved 100% However I still hate the car. It's always broken and to trade it back the value decreased by half in 6 months 4,000 miles. I just want out.😔 More

I had a 20,000 mile service done at VW Hilton Head on Sept. 14 2023 and found the service team, led by Mike, to be friendly, knowledgeable, and responsive. I will not hesitate to return as future mainte Sept. 14 2023 and found the service team, led by Mike, to be friendly, knowledgeable, and responsive. I will not hesitate to return as future maintenance is required. More

My wife and I were vacationing on HHI when the passenger window on her VW Convertible Beetle got stuck open. We arrived at the dealership around 4:30 pm to see if we could get the car in before leaving on S window on her VW Convertible Beetle got stuck open. We arrived at the dealership around 4:30 pm to see if we could get the car in before leaving on Saturday. Mike Malinsky met us at the door and informed us that the service department was booked out to next week but since we were in a bind he offered to take a look at the window. Mike was able to take the door panel off and get the window up, the rubber track was off and keeping the window from going and up or down. We offered to pay Mike for the temporary fix so that we could get black home and to our dealership but he said that he was happy to help and wished us safe travels back to VA. Thanks Mike for going above and beyond to satisfy your customer Les & Debbie Wyatt More

I am new resident of SC and needed annual check up - I was very pleased with the service representative (Jay) as well as service on my 2015 Volkswagen Beetle! Thank you so much. I need to return in was very pleased with the service representative (Jay) as well as service on my 2015 Volkswagen Beetle! Thank you so much. I need to return in September for front brakes , 4 new tires and Alignment - I am sure I will be treated with the same kindness and service experience as I did with my last visit. More

great service, clean & good vibe inside. waited for my 20,000k service & was very pleased. waited for my 20,000k service & was very pleased. More

Great customer service. Got my oil changed and printed out the maintenance list I asked for. Will be back. Got my oil changed and printed out the maintenance list I asked for. Will be back. More

My service advisor was exceptional. He made me feel extremely comfortable with the dealership. My car was exhibiting false warning lights, and he was able to diagnose the problem with j He made me feel extremely comfortable with the dealership. My car was exhibiting false warning lights, and he was able to diagnose the problem with just a few follow up questions. This is my fifth time at the dealership, and I am extremely satisfied. More

Very good service advisor and service technicians. Very easy website to navigate and use. Also convenient location Very easy website to navigate and use. Also convenient location More

The people in service are friendly and helpful. The phone system to try to reach a live person in the dealership is a problem. It would be helpful when trying to schedule if the person you finall The phone system to try to reach a live person in the dealership is a problem. It would be helpful when trying to schedule if the person you finally talk to would actually listen! Shuttle service was great although the person booking the appointment failed to pass along the need for transportation. In general I was pleased with the service. More

Had an unusual ( for me ) situation with my Beetles response to a faulty wheel sensor. The response from AutoNation VW service dept. was calm, quick and in a few days fixed. Could not have asked for a response to a faulty wheel sensor. The response from AutoNation VW service dept. was calm, quick and in a few days fixed. Could not have asked for a better outcome. Thank You More