AutoNation Volkswagen Columbus - Service Center

Service in the service department is excellent mainly because of Mathew who always puts in an extra effort. because of Mathew who always puts in an extra effort. More

The customer service was great and I didn't have to wait too long for them to service my vehicle. The young lady was very friendly and she showed me how she genuinely wanted to help me. too long for them to service my vehicle. The young lady was very friendly and she showed me how she genuinely wanted to help me. More

The Service team (Tamara) was very helpful and made the process a positive experience for me. process a positive experience for me. More

They looked over the entire car. Found an issue that wasn’t even my concern for bringing it in. Great customer service! Found an issue that wasn’t even my concern for bringing it in. Great customer service! More

Matthew and crew were very good to communicate throughout process. He had to get approval through my fleet company which can be a pain. process. He had to get approval through my fleet company which can be a pain. More

Autonation has given me exemplary customer service in every aspect. My sales person was new, but extremely kind and helpful. She was learning as we went through my sale but stayed very involved, which wa every aspect. My sales person was new, but extremely kind and helpful. She was learning as we went through my sale but stayed very involved, which was nice. The individual training her also had great customer service. To no fault of Autonation I’ve had to visit the service department numerous times for complex issues with my vehicle. Even throughout me calling weekly for updates and getting frustrated often, the service department has been amazing. They would listen to my frustrations and not just blow me off. They’ve gone out of their way to accommodate my needs while trying to pinpoint issues with my vehicle and always kept me informed on their findings. The GM, Mr. Hanna has also been a pleasure to work with, he provided guidance and options along the way with my problems. He would listen to my venting about waiting on decisions/people/parts/VWoA etc. and then ensure me that we were all on the same page with the frustrations and attempt to correct anything that was in his control. While my experience with my vehicle has been bumpy, my experience with Autonation as a whole has been remarkable. More

I was pleased with the detailed service received from top to bottom. Much improvement from the past. to bottom. Much improvement from the past. More

Great service on my Jetta. The advisor Matt was personable and responsive and helped me resolve my problem. The advisor Matt was personable and responsive and helped me resolve my problem. More

My initial service advisor left in the midst of my car being at the dealership for maintenance work. Matthew took on my vehicle and kept me updated throughout the whole process and addressed all of my con being at the dealership for maintenance work. Matthew took on my vehicle and kept me updated throughout the whole process and addressed all of my concerns. He went above and beyond to make sure everything was taken care of. More

They are very polite and easy to deal with. They also listen and let you know all of prices before you even go into the dealership. They also listen and let you know all of prices before you even go into the dealership. More