AutoNation Volkswagen Columbus - Service Center

Tuesday, I left my VW for a Wednesday appoitment. Wednesday, I tried 5 or 6 times but I could not talk to a person on the phone to check the status of the car. So I drove to the dealer. I was told Wednesday, I tried 5 or 6 times but I could not talk to a person on the phone to check the status of the car. So I drove to the dealer. I was told I needed to approve the work and the estimate. I approved both. Thursday, I called and was told, I would have to pay for the part in advance defore they would do the work (They had the car and the work had been approved). So I had to again drive back to the dealer. I paid for the part. Friday, I was call and told the car was repaired and ready for pickup More

Matthew in the Service department was very helpful. He provided stellar customer service. When I felt hopeless he reassured me and got me squared away. Thank you Matt. He provided stellar customer service. When I felt hopeless he reassured me and got me squared away. Thank you Matt. More

I had a great experience at your dealership. I had repairs done and received video of my recommendation. The mechanic was great. We spoke to a really great sales guy, that was very helpful and I had repairs done and received video of my recommendation. The mechanic was great. We spoke to a really great sales guy, that was very helpful and knowledgeable. I can’t remember his name. Older guy office in front area off to the left side as you walk in the front door. More

After service, which included a tire rotation, my check tire indicator light came on. I checked the tire in question and found no issue. I figured out how to reset the indicator light myself. tire indicator light came on. I checked the tire in question and found no issue. I figured out how to reset the indicator light myself. More

VERY FAST AND FRIENDLY! MARK WAS AWESOME AND WENT ABOVE AND BEYOND. WOULD HIGHLY RECOMMEND THIS DEALERSHIP. MARK WAS AWESOME AND WENT ABOVE AND BEYOND. WOULD HIGHLY RECOMMEND THIS DEALERSHIP. More

Very friendly, courteous, and skilled at what they do. They were able to reschedule and appointment last minute because of a mistake I had made due to time change. They were able to reschedule and appointment last minute because of a mistake I had made due to time change. More

First time there. Everyone was very helpful and I got my car check and was very excited about my visit. Everyone was very helpful and I got my car check and was very excited about my visit. More

Great customer service. Would recommend if you are looking for fast reliable service on vehicle. Would recommend if you are looking for fast reliable service on vehicle. More

Fantastic dealership with helpful and friendly staff. From purchase to lifetime support of my vehicle, this dealership delivers at every level. From purchase to lifetime support of my vehicle, this dealership delivers at every level. More