AutoNation Volkswagen Columbus - Service Center

Great service. Matthew is always kind and thoughtful. Appreciate all the information and helpful suggestions he provides in keeping my VW Serviced. Matthew is always kind and thoughtful. Appreciate all the information and helpful suggestions he provides in keeping my VW Serviced. More

Matthew and team in the service depart is the reason I get my vehicle serviced in Columbus instead of Buford now. I don't feel like my car is being rushed in and out... get my vehicle serviced in Columbus instead of Buford now. I don't feel like my car is being rushed in and out... More

I have a very good exprience. Very good services and very kidly staffs. Fast process. Very good services and very kidly staffs. Fast process. More

On April 5, 2023 I visited the service center to get my Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis a Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis and an appointment was made for the following day. On April 6, 2023, I was told the vehicle was serviced. At this point, I was told EVERYTHING was fine and I was "good to go". On 4/23/2023, I was at a red light and my vehicle cut off. I had it towed to the same Volkswagen, and was told I needed a battery and brakes. At this point I was a little defensive as my car had just been "allegedly serviced". My reply was, "if I need brakes now, then I needed them 2 weeks ago when my car was serviced". I purchased the battery ( to find out later, I did not need to), and exactly 4 days after, my car stopped at another red light and would not restart. My vehicle was towed back to the same Volkswagen. I received a call and was told My car would not start, they tried to jump it, they did not know what was wrong with it, and they did not have the capability to run a diagnostic. At this point, I was even more confused as I had just had my car serviced and was told EVERYTHING was fine! I disconnected the call, as I needed face to face interaction. I arrived at Volkswagen, and was greeted as the lady who drives the Black Audi. I spoke with the employee at the front desk and was informed that they did not know what was wrong with my vehicle, as they were not able to run diagnostic. I was confused and informed him they just serviced my car, and everything was fine. I was told, they do not service Audi's and he did not know why I was told that. This left me feeling violated and confused. Keep in mind as I was there, I saw 2 Audi's pull up to get serviced. After this point, I asked for my keys and had my vehicle towed to another servicing location. where they were easily able to diagnose my vehicle and I was told I needed a starter. After being scammed and having my time wasted I will not be using this shop ever again. Nor will I be recommending them to anyone in the future. I DID NOT NEED A BATTERY. I learned MY CAR WILL TELL ME WHEN A BATTERY IS NEEDED!!!!! 1500 dollars later to fix what VOLKSWAGEN BROKE! More

Awesome experience! My service was handled in a timely manner by professional personnel. I would highly recommend this dealership service department. My service was handled in a timely manner by professional personnel. I would highly recommend this dealership service department. More

Because I am a "waiter," the 3. 5 hours was too long in a waiting room that was below zero. 5 hours was too long in a waiting room that was below zero. More

Matthew is there to help you get your car serviced, especially with alternatives, options, and consequences. The service team is flexible and approachable. I spoke with the technician as well, and fo especially with alternatives, options, and consequences. The service team is flexible and approachable. I spoke with the technician as well, and found him to be experienced, competent, and thorough. Prices and fees were fair and reasonable. An easy team to work with 8) More

We love our Tigy ! The servis has been amazing . We reccommend AutoNation Volkswagen Columbus to all od our friends! The servis has been amazing . We reccommend AutoNation Volkswagen Columbus to all od our friends! More

Matthew in the Service department was very helpful. He provided stellar customer service. When I felt hopeless he reassured me and got me squared away. Thank you Matt. He provided stellar customer service. When I felt hopeless he reassured me and got me squared away. Thank you Matt. More

Tuesday, I left my VW for a Wednesday appoitment. Wednesday, I tried 5 or 6 times but I could not talk to a person on the phone to check the status of the car. So I drove to the dealer. I was told Wednesday, I tried 5 or 6 times but I could not talk to a person on the phone to check the status of the car. So I drove to the dealer. I was told I needed to approve the work and the estimate. I approved both. Thursday, I called and was told, I would have to pay for the part in advance defore they would do the work (They had the car and the work had been approved). So I had to again drive back to the dealer. I paid for the part. Friday, I was call and told the car was repaired and ready for pickup More