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AutoNation Volkswagen Columbus - Service Center

Columbus, GA

4.6
92 Reviews

92 Reviews of AutoNation Volkswagen Columbus - Service Center

Sort by
August 19, 2024

Good service friendly staff. Wait time is longer than normal. Payment is average to other dealerships More

by mkl.kirby.kirby@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
August 11, 2024

Marquis is the best. He knew that I was working within a shortened time frame and he was able to get my car serviced and ready for pick up even quicker than expected. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis
June 17, 2024

They were so helpful. Especially Matthew, he was amazing and explained everything to me thoroughly. He made the whole process so warming and was very attentive to make sur More

by Lynb9825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 15, 2024

I have enjoyed every visit. Great customer service with Matthew Navas every time. Wait times aren't bad. Courtesy and efficiency are always the two things I value most. Never be More

by RENEEGEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Navas
May 23, 2024

Service department is top notch. I would purchase again due in large part to Freddie and his team standing behind their product. More

by KMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie, Marquella
May 23, 2024

Love thorough video provided showing/explaining exactly what needs to be done and being done! More

by angelahenly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Navas
February 02, 2024

Wonderful place I would not go anywhere else . Very nice and professional staff, also a nice clean place and good coffee. More

by bbbache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marqu and another fellow forgot his name, very nice young men
Feb 06, 2024 -

AutoNation Volkswagen Columbus responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2024

Nice and professional. Helped with a small door issue when i really came in for oil change More

by wagerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 13, 2024 -

AutoNation Volkswagen Columbus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 27, 2023

HORRIBLE! HORRIBLE! HORRIBLE! Spent $100 for an diagnostic on my epc light, told should be an hour. 2 and a half hours later left not learning aanything. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Nov 30, 2023 -

AutoNation Volkswagen Columbus responded

Hi Mike, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (706) 522-2148 to discuss what we can do to help.

November 07, 2023

Very dependable. I have been bring my vehicles to you dealership for service since 2016. More

by Boogieman229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Nov 10, 2023 -

AutoNation Volkswagen Columbus responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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