AutoNation USA St. Louis

The purchase experience was fine. But the aftermath was a disappointment. When buying a car from AutoNation St. Louis, make sure you are happy enough with the car that you don’t ne But the aftermath was a disappointment. When buying a car from AutoNation St. Louis, make sure you are happy enough with the car that you don’t need any follow up work. Make sure it does not require a return visit. Return visits and follow up maintenance are an afterthought for these guys. They want to move as many cars off the lot as possible and won’t fulfill their agreements. I realize this is typical for any used car dealership, but AutoNation St. Louis is no different. So be mindful of this when you shop there. - My car buying experience worked out well. In one day we found a car, worked out the financing and left the lot with a car we love. Deangelo was our salesperson. - There was some cosmetic work that sill needed to be done. AutoNation St. Louis agreed to cover up some small paint chips and scratches in a follow up visit. - I dropped the car off to get the service done. I was out of town for a week. This gave them plenty of time to wrap things up. I spoke with 2 different individuals and we agreed on the pickup date. One was a member of the service department. When I dropped off the car, we did a walk around and she confirmed they were good to move forward. - I called the day before pickup to make sure the car was ready. The person I spoke with said the manager was out of town. She didn’t know too much. It was a fishy conversation and I could tell they hadn’t done the work yet. - The next day, I called ahead before driving a half hour to pick up the car. Turns out it was sitting on their lot all week and no one touched it. FAIL! - The Service Manager was out of town. I spoke with a couple different people. Ended up on the phone with Rich, a Director from a different department. Rich pushed it through. By this time my window had closed, so I picked it up the next day. - Upon inspection of my car, they didn’t make all the cosmetic changes agreed upon. Rich explained that this was never possible because it required body work. I really wish Rich was around to tell me this during the sale. I needed my car, so after some back and forth I decided not to play hard ball and left the lot pissed off. BAD EXPERIENCE WITH AUTONATION ST. LOUIS. The quality of customer service drops once you roll of the lot. And they don’t honor their agreements. BONUS ISSUE: Everyone at AutoNation St. Louis says they’ll fill up your tank before you leave. Deangelo threw this in as part of the sale. Rich said he’d fill up my tank to make up for the service issues. Listen, I can afford my own gas. But if you’re going to offer it, then you should do it. I had to remind Deangelo a couple times. Rich never did! LOL More

My rep, Chris, did an incredible job. No hassles or surprises. Price quoted matched final offer. Very pleased. No hassles or surprises. Price quoted matched final offer. Very pleased. More

Connor made my first time buying a car enjoyable and informative, every sales person/manager were very nice and treated me with the utmost respect. informative, every sales person/manager were very nice and treated me with the utmost respect. More

Buying a car from AutoNation was super easy and convenient. It made buying a car very easy. Ethan was such a great help and made buying a car from AutoNation a great experience. convenient. It made buying a car very easy. Ethan was such a great help and made buying a car from AutoNation a great experience. More

I really was impressed. My sales guy made buying a car the most painless and least stressful experience for me. I'll be back. My sales guy made buying a car the most painless and least stressful experience for me. I'll be back. More

This dealership was one of the cleanest and friendliest dealerships I have ever been to. Right when you walk in, you are welcomed with a friendly greeting and a smile. The knowledge that the members of the dealerships I have ever been to. Right when you walk in, you are welcomed with a friendly greeting and a smile. The knowledge that the members of the dealership possessed was astounding and the atmosphere is pressure free! That made the entire process smooth and expedient. I will never shop for another vehicle anywhere else but at AutoNation. Thank you so much for the best car buying experience ever. More

Car trouble runs in the family and AutoNation has been absolutely amazing. Specifically Chris Eads, thank you for going above and beyond on more than one occasion. Thank you! absolutely amazing. Specifically Chris Eads, thank you for going above and beyond on more than one occasion. Thank you! More

I’m not gonna lie, my experience was ROCKY (and that’s putting it nicely), but at the end of the day, I got a really great vehicle at a great price. They also were able to get me a higher trade-in value o putting it nicely), but at the end of the day, I got a really great vehicle at a great price. They also were able to get me a higher trade-in value on my car. Michael was fantastic. I definitely made his days a bit more hectic, but he handled my insanity with professional and poise. Anna in finance was a dream to deal with. I had not intended to use in-house financing at the beginning, but I’m glad I did because it led me to her. Sierra on the sales floor was awesome. And felt so bad for everything I had been through she actually brought me Starbucks on closing day. Seriously, who does that?? Overall, I’d recommend them to anyone looking for a car! More

Outstanding dealership. Greg Schroeder went above and beyond many times over to assist us. Got a great deal, awesome car and had an exceptional overall experience here. Woul Greg Schroeder went above and beyond many times over to assist us. Got a great deal, awesome car and had an exceptional overall experience here. Would give 10 stars for AutoNation - and Greg Schroeder - if we could!! More