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AutoNation USA Charlotte

Charlotte, NC

4.6
73 Reviews
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4800 E Independence Blvd

Charlotte, NC

28212

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Showing 73 reviews

November 08, 2022

This is the place to do business if you are looking for a specific vehicle. We were treated with respect and courtesy. Will do business with this dealership again, especially with Hannah! More

by jrnygrl14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hannah Mahon
Nov 16, 2022 -

AutoNation USA Charlotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 04, 2022

Everyone was here friendly and very helpful towards me I’m glad I went there! Especially Xavia! More

by Carl young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavia
Nov 13, 2022 -

AutoNation USA Charlotte responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 08, 2022

Absolutely amazing dealership to buy a car from. Dominic met me outside and greeted us with an amazing smile. We test drove it and we met Stephen and Jeff when we got back. Then Paula helped us thro More

by Domino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Jeff, Stephen, Paula
Oct 14, 2022 -

AutoNation USA Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Charlotte! We appreciate your recommendation of AutoNation USA Charlotte and we hope to be of service again in the future.

September 04, 2022

This is by far the absolute WORST car buying experience I’ve ever been through. For reference, I’ve bought, traded in and sold around 20ish vehicles as a consumer. I’ll admit, the wool was pulled over my e More

by CreatedForThis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
July 28, 2022

Great place to shop. Everyone is very friendly and patient. They made the car buying process such an easy thing to go through. Most of us dread the experience every 4-8 y More

by Domcom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Jeff, Skip, Paula, Tim
Jul 31, 2022 -

AutoNation USA Charlotte responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 20, 2022

Great staff and very knowledgeable. I didn't feel pressured or like I was getting sold. Stephen and Cliff did a great job! Excited to drive my new car. More

by Alisalanthon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff, Tim, and Stephen!
Jul 21, 2022 -

AutoNation USA Charlotte responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

April 14, 2022

Car delivered was not inspected underneath properly. Drove car less than 50 miles to find oil and gas leaks with other issues over a $1000 in bills to pay. As just outside the 5 day window, AutoNation l More

by tholman101
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Rundell,Tamim Habbal
Apr 17, 2022 -

AutoNation USA Charlotte responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Apr 17, 2022 -

tholman101 responded

Update 4/17 - had a call with GM and they took no responsibility for their so called inspection not picking these issues up and fixing before selling the car. Furthermore, they made no attempt in good faith to make good by offering cost to get this fixed, displaying a complete lack of integrity towards their customer and cars they are selling.

April 13, 2022

Cliff Mckee was awesome to work with and made the entire process seamless from start to finish. More

by Grant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Mckee
Apr 15, 2022 -

AutoNation USA Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cliff here at AutoNation USA Charlotte! We look forward to your next visit! Take care!

March 23, 2022

Ian and Steph were honest straightforward people. They were helpful getting me into an amazing new car More

by Dillon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian and Steph
Mar 26, 2022 -

AutoNation USA Charlotte responded

Hi Dillon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

March 11, 2022

Sales person need to have patience in showing the requested options for make/model. This was lacking in person who was dealing my case. Buying car is not a small investment and it needs discussions More

by Sid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JO
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