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AutoNation USA Charlotte
Charlotte, NC
78 Reviews
AutoNation USA Charlotte makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
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Showing 78 reviews
February 22, 2023
Bought my car from here. Ruben Jones was very helpful and understanding. It ended up being a quicker process than I thought. Happy customer:) Ruben Jones was very helpful and understanding. It ended up being a quicker process than I thought. Happy customer:) More
by Jnag
Employees Worked With
Ruben Jones
February 18, 2023
Rueben and Stephen are great. They worked hard to quickly get me set up with a car knowing I had a time constraint. Best experience I have ever had buying a car. They worked hard to quickly get me set up with a car knowing I had a time constraint. Best experience I have ever had buying a car. More
by Lauren
Employees Worked With
Rueben, Stephen
November 28, 2022
Bought a car from this dealership and 14 days later the car had to be towed. They have now had the car back longer then we had it in our possession. They don’t return phone calls. We haven’t a clue what is car had to be towed. They have now had the car back longer then we had it in our possession. They don’t return phone calls. We haven’t a clue what is going on with our car. We are now without a car and have a car payment. Very poor service. Collin is very unprofessional. The only way he talks to you is if he happens to answer the phone. I will never recommend this company to anyone. More
by Hockeymom123
Employees Worked With
Collin
November 21, 2022
What a wonder and refreshing place to buy a car at! I came in not know what I was really looking for and Sadan helping me find the perfect car for me! Go check them out! I came in not know what I was really looking for and Sadan helping me find the perfect car for me! Go check them out! More
by David
Employees Worked With
Sadan, Stephen
November 08, 2022
This is the place to do business if you are looking for a specific vehicle. We were treated with respect and courtesy. Will do business with this dealership again, especially with Hannah! specific vehicle. We were treated with respect and courtesy. Will do business with this dealership again, especially with Hannah! More
by jrnygrl14
Employees Worked With
Hannah Mahon
October 08, 2022
Absolutely amazing dealership to buy a car from. Dominic met me outside and greeted us with an amazing smile. We test drove it and we met Stephen and Jeff when we got back. Then Paula helped us thro Dominic met me outside and greeted us with an amazing smile. We test drove it and we met Stephen and Jeff when we got back. Then Paula helped us through all the paperwork. They all made it such a joy! I would recommend to anyone I know or didn't know! Thank you guys again. More
by Domino
Employees Worked With
Dominic, Jeff, Stephen, Paula
September 04, 2022
This is by far the absolute WORST car buying experience I’ve ever been through. For reference, I’ve bought, traded in and sold around 20ish vehicles as a consumer. I’ll admit, the wool was pulled over my e I’ve ever been through. For reference, I’ve bought, traded in and sold around 20ish vehicles as a consumer. I’ll admit, the wool was pulled over my eyes this time, the salesman I had was a straight up liar…cut and dry, and the best bullsh*tter I’ve ever encountered, which I found out after the fact. The truck I bought had some visible scratches which weren’t a big deal, however, when it came down to it I missed a very inconspicuous dented bumper which when I dropped the tailgate 1 time…well it left scratches along the bottom of the tailgate and not scratches that just buff out. This was not listed anywhere and was never communicated. CLEARLY the truck was not fully inspected. I was told to not drop the tailgate again until they could look at it so I brought it up to the salesman the next day or 2 and he ASSURED me I could bring it in to be looked at and to see what can be done. I took the truck and he drove it down to their service area. When he came back I was told the bumper would be replaced and tailgate paint would be fixed and that I would be given a call when parts were in. I didn’t call or harass or show up…I trusted them. I never got a call, around 2 weeks went by, I FINALLY got someone on the phone after multiple times of being told I’d get a call back that never came. I was then told no one approved it to be fixed and they didn’t agree to that, etc… I then took it upon myself to go back in to the dealership and convince and basically beg the sales manager. He finally agreed agreed to replace the bumper and fix the tailgate paint. He also asked me to not leave a bad review to which I agreed I wouldn’t do that as long as the right thing was done. This comes down to integrity and honesty. Once again I was told I would be given a call when I could bring the truck in for the part to be put on and to figure out the tailgate paint. Again I didn’t harass or call or anything…weeks go by and no call so I had to call again myself multiple times and again multiple times I never received a call back. When I finally was able to get the sales manager on he told me they ordered the wrong bumper since the one I need has sensors and I would be called when the correct bumper was in. AGAIN NO CALL BACK. I had to call myself and was then told they were waiting on me! Like I’m supposed to have telekinesis and know things out of thin air. I was finally able to get my truck there and the bumper was installed while I was given a loaner vehicle so I could come back the next day. As soon as I got home I found out the backup sensors aren’t working and my Check engine light immediately came on the next day while driving to work. I called about these issues and was told to bring it back and they will address the issues, however, I have chosen to not go back and deal with this place. Keep in mind this entire process was over MONTHS not a short amount of time. Oh and they didn’t fix the tailgate paint, they did an absolutely terrible buff job on it. I’m sure I left a few details out of the terrible interactions. There is no integrity and no honesty here. Please spend your hard earned money elsewhere. More
by CreatedForThis
Employees Worked With
Sales
July 28, 2022
Great place to shop. Everyone is very friendly and patient. They made the car buying process such an easy thing to go through. Most of us dread the experience every 4-8 y Everyone is very friendly and patient. They made the car buying process such an easy thing to go through. Most of us dread the experience every 4-8 years. I would highly recommend to anyone I know. If they don’t have the vehicle you are looking for on site they can find it at any of their other locations. Thank you guys again! More
by Domcom
Employees Worked With
Stephen, Jeff, Skip, Paula, Tim
