AutoNation USA Charleston

Bought my dream runner sight unseen. Was very nervous about the experience for obvious reasons but trusted salesman Chris Rutledge to answer the explicit questions on the quality of the Was very nervous about the experience for obvious reasons but trusted salesman Chris Rutledge to answer the explicit questions on the quality of the vehicle and provide pics and video to assure the quality. Vehicle arrives at my house with windshield littered with chips, they blame transport, pass the issue over to General Manager Iash Sultan, who then stalls until their 5 day return window conveniently closes, then proceeds to tell me I'm out of luck unless I can prove damage before leaving their lot. Well here we are. After doing so I am hit with a cold "best we can do is you go get a quote.. not saying we'll help or anything." -Iash Vinyl is a lesser but still upsetting issue, I was assured this corny dealer striping was vinyl and therefore easy to remove but it was in fact paint, and damaged at that. They have not accepted responsibility for anything despite being confronted with all of the above and have dismissed me and twisted my arm all along the way while I've attempted to get this resolved. Do not buy from AutoNation, even if it's your dream car. More

Excellent car buying experience! I’m so in love with my 22 Honda Passport!!! Chris Rutledge was my sales agent. He went above & beyond to get my specific car from Florida! He answere I’m so in love with my 22 Honda Passport!!! Chris Rutledge was my sales agent. He went above & beyond to get my specific car from Florida! He answered all my questions and made me feel confident in my purchase. I was able to trade in my Toyota and get great financing for my new car. Really great teamwork with the manager Brian and finance Malcolme too. They exceeded my expectations and we are so happy! Thank you autonation Charleston!! More

We recently bought a 2019 Volvo XC90. Big shout out to Jordan who went above and beyond to make this purchase a very smooth and easy process. Big shout out to Jordan who went above and beyond to make this purchase a very smooth and easy process. More

Quick appraisal and offer to buy. The sales rep was honest, pleasant and easy to work with. The sales rep was honest, pleasant and easy to work with. More

They made the process super easy for me. I want to give a big thanks to Cam, Mikey, & Mr. Terry!!! With everyone’s help I was able to purchase my first car!!! I would recommend them to anyon I want to give a big thanks to Cam, Mikey, & Mr. Terry!!! With everyone’s help I was able to purchase my first car!!! I would recommend them to anyone who’s looking to buy a car. Thanks everyone once again!! More

Sugar Ray was well informed and very accommodating to our needs. The whole process was smooth. needs. The whole process was smooth. More

Malcolm Jones the best financial advisor he got me the best deal and price outstanding guy. Thank you Guys so much best deal and price outstanding guy. Thank you Guys so much More

S/O to Larry my salesman I really did appreciate him for all the help all the help More

Great car buying experience. Mikey, Maura and General Manager Andre Terry were absolutely fantastic, Wonderful car buying experience and fun culture! Go see them NOW!!! Mikey, Maura and General Manager Andre Terry were absolutely fantastic, Wonderful car buying experience and fun culture! Go see them NOW!!! More

Exceptional customer service with professionalism and friendliness. All staff members always responded to any customer request. Highly recommended friendliness. All staff members always responded to any customer request. Highly recommended More