AutoNation USA Charleston

I recently had the opportunity to work with Kristian as we approached the end of our vehicle lease with another dealership. Initially, I reached out to explore the possibility of having one of two dealersh we approached the end of our vehicle lease with another dealership. Initially, I reached out to explore the possibility of having one of two dealerships buy out our lease. Kristian invited me to visit the dealership to assess our vehicle and take it for a test drive. While the initial offer did not meet our expectations, he promptly consulted with the general manager, who was able to provide a slightly better offer. Throughout the process, I found the team to be personable, professional, and respectful. After discussing the offers with my husband, we ultimately decided to hold firm on our original request. About two weeks later, I reached out to Kristian again via text, and he presented us with an improved offer. Despite our discussions and careful consideration, the offer still did not align with our bottom line, so we chose to decline. I appreciate Kristian's hard work and dedication to securing our business, even though the timing and terms did not align for us. I would not hesitate to refer friends and family to this dealership if they are looking to sell a car, as I truly value their efforts in trying to make the sale work. More

They got me seated for 5 hours at the store to finalize a purchase. I got in the store with my vehicle already picked on line, so you would think it would be a simple and quick process, correct??! Nope!!! F purchase. I got in the store with my vehicle already picked on line, so you would think it would be a simple and quick process, correct??! Nope!!! FIVE freaking hours. No water, no coffee, no justification from the store manager or anybody. The sales guy was fine and nice to work with, but I just felt disrespected overall. That’s all. More

  I posted a car online (Facebook Marketplace). I was contacted by a man that said he was the used car buying manager. I told him that I was taking the car to carmax and that they offered me 5,800 I was contacted by a man that said he was the used car buying manager. I told him that I was taking the car to carmax and that they offered me 5,800 for the car, told him If he could get closer to 6,000 I would sell it to Autonation. Met the man that said he was the one that texted and reached out upon arriving.  I give him my keys, expecting him to bring a mechanic out to scan and look over the car like every other place. He proceeded to jump in my car, floor it and break as hard as he could in your parking lot. That got my immediate attention, then I watched him pull the car out onto Hwy 17 and floor the vehicle again and speed off. This man took MY car I am trying to sell and went on a joy ride, what if he broke something, hurt the vehicle, or got in a crash. It was the most unprofessional thing I have ever witnessed. He then had the audacity to come back and tell me that the "supercharger" was making a weird sound that he had never heard before.  A. The vehicle doesn't have a supercharger (it has a stock V8) B. I had just driven the vehicle all day and never heard a sound. C. Said he could only do way below what we talked about through messaging. Basically coming up with a random reason to offer an unrealistically low selling price.  I am not mad about the offer because that is his prerogative, but the way he treated MY car during his "screening" was so unprofessional. I am leaving a review on every website I can to warn of these predatory practices. Even if he offered me 6K I would have walked out and sent this review because I will never support a place that treats other people's property like that.    More

These guys were pretty persistent i definitely purchased the vehicle i wanted but when i went there the first time the price was just too high but they continued to work at it and a week later called me bac the vehicle i wanted but when i went there the first time the price was just too high but they continued to work at it and a week later called me back with numbers i could deal with then everything went really smooth the only gripe i have is i traded in my vehicle with a full tank of gas and the vehicle i purchased was on dead E …… would have been nice to leave with a full tank More

Everything was amazing I loved the customer care from JUNIOR. He is wonderful. Thank you. JUNIOR. He is wonderful. Thank you. More

It was a easy process with out the hassle you get with most dealers. I love my 2021 Nissan kicks most dealers. I love my 2021 Nissan kicks More

They are the best! Made me feel comfortable, got my purchase easy with no issues. Saw the car I wanted online, rep texted and called me I went in and it was the easiest Made me feel comfortable, got my purchase easy with no issues. Saw the car I wanted online, rep texted and called me I went in and it was the easiest process of my life. This dealership works well with struggling credit. I will tell you this if you want a stress free purchase go to Auto Nation of Charleston! Thanks Jordan, and Malcome! More

Bought my dream runner sight unseen. Was very nervous about the experience for obvious reasons but trusted salesman Chris Rutledge to answer the explicit questions on the quality of the Was very nervous about the experience for obvious reasons but trusted salesman Chris Rutledge to answer the explicit questions on the quality of the vehicle and provide pics and video to assure the quality. Vehicle arrives at my house with windshield littered with chips, they blame transport, pass the issue over to General Manager Iash Sultan, who then stalls until their 5 day return window conveniently closes, then proceeds to tell me I'm out of luck unless I can prove damage before leaving their lot. Well here we are. After doing so I am hit with a cold "best we can do is you go get a quote.. not saying we'll help or anything." -Iash Vinyl is a lesser but still upsetting issue, I was assured this corny dealer striping was vinyl and therefore easy to remove but it was in fact paint, and damaged at that. They have not accepted responsibility for anything despite being confronted with all of the above and have dismissed me and twisted my arm all along the way while I've attempted to get this resolved. Do not buy from AutoNation, even if it's your dream car. More