AutoNation USA Centennial

Had an amazing experience visiting this dealership super trustworthy and I really felt like I was being listened to. Found a car that met my needs. trustworthy and I really felt like I was being listened to. Found a car that met my needs. More

My experience at AutoNation Centennial was incredibly disappointing and disrespectful. Despite being pre-approved for a vehicle and ready to purchase, I was met with unprofessional and discriminatory tre disappointing and disrespectful. Despite being pre-approved for a vehicle and ready to purchase, I was met with unprofessional and discriminatory treatment, particularly by the Sales Manager, Robin, and Christina. I came to inspect the car I planned to buy, but the salesman withheld the keys, making it impossible for me to even look at the vehicle. Instead, it appeared they prioritized helping someone else, whose appearance seemingly aligned with what they deemed “more appealing.” When I inquired about another car, the salesperson—clearly annoyed by my presence—refused to provide the price, instead telling me to go outside in 48-degree weather to scan a QR code. The situation worsened when the salesperson admitted, in so many words, that I wasn’t acknowledged or helped because I “looked like a regular customer.” This was both insulting and degrading, as it suggested my appearance was the sole reason for the poor treatment. Even though I was accompanied by another AutoNation employee, they were treated poorly as well until their connection to the company was revealed. After years of positive experiences with other AutoNation locations, this visit was an unacceptable departure from the professionalism I’ve come to expect. The only bright spot was John in finance, who went out of his way to assist me after seeing how I was treated. However, the damage was already done. I left AutoNation Centennial feeling disrespected, discriminated against, and unwelcome. I will never return to this location, and I strongly urge others—especially those who don’t “look” like they have money—to avoid this dealership. More

Great experience! !!!! Hadn't bought a new car in 9 years. Jeremy Cort was my salesperson and was "EXCEPTIONAL". Telling a customer that they are now "family" is ver !!!! Hadn't bought a new car in 9 years. Jeremy Cort was my salesperson and was "EXCEPTIONAL". Telling a customer that they are now "family" is very gratifying. Two days later he called to check on me to see how I was doing. The very best at Centennial!!!!!! More

Melinda has been very helpful and hugely wonderful customer service. Jose took care of us patiently allll day long. Christian was very thorough and patient and wrapped up our experience very professio customer service. Jose took care of us patiently allll day long. Christian was very thorough and patient and wrapped up our experience very professionally. More

I'm not able to edit my review but I can give a new one. I was contacted by Brittany who is a sales manager at this location and she has been excellent. She has reached out and is working to make us whole. I was contacted by Brittany who is a sales manager at this location and she has been excellent. She has reached out and is working to make us whole. She is awesome and would recommend working directly with her. More

We purchased the car 60 days ago (or so) and we have had to replace all four tires and now a battery. The car has 20,000 (18,500 when we purchased it) miles on it and we have not hit the threshold of the 90 to replace all four tires and now a battery. The car has 20,000 (18,500 when we purchased it) miles on it and we have not hit the threshold of the 90 days or 4,000 warranty that the dealership offers not to mention the extended warranty we purchased. There is absolutely no reason we have had to spend $1700 on repairs on a car that we purchased less than 3 months ago. The dealership is refusing to help us and basically said “we checked the battery” and “the tires were fine”. Honestly avoid this place. The people who helped us initially are great, but sold us a lemon and won’t do anything about it. I've also reached out to their corporate office EVERY DAY for the past 7 business days and every time I call they say "someone will call you back in 48 business hours, that's 6 business days"....I'm still waiting for a call. I also have emailed them about 4 times now also with zero response. Auto Nation is a joke and won't do the right thing. Please go to a certified dealer. More

The staff was wonderful especially Christina. She has been nothing but helpful even after we left the dealership. Thanks again for everything! She has been nothing but helpful even after we left the dealership. Thanks again for everything! More

It was a great experience after 12 years thanks to Jose , it took us four tries and we finally got one much appreciated and once again THANKS TO JOSE ! 🙏💪💯💥🙌😁 it took us four tries and we finally got one much appreciated and once again THANKS TO JOSE ! 🙏💪💯💥🙌😁 More

About a year ago I purchased a vehicle from another dealership and had a terrible experience, so I already assumed this would be the same. I initially had an appointment with Ethan, but he had a family dealership and had a terrible experience, so I already assumed this would be the same. I initially had an appointment with Ethan, but he had a family matter to attend to, but Jose stepped in and gave us the BEST customer service. He brought us all the cars we wanted to see and did it quickly. He was also extremely friendly and helpful throughout the entire process by answering any of our questions and asking what else we wanted to see. I can't say enough about how great Jose was!! (Please go see him). We were able to get the paperwork done quickly. We then worked with Josue who is the CFS Manager and he was just as great. He was able to get us an even better rate than originally offered with a longer term to lower our payments. They both even stayed late to ensure we left with the vehicle last night. I literally cannot say enough thanks to both of them for their amazing customer service. I also was in and out in less than 3 hours (when previous experiences were 6+ hours). Please go see both of them at Auto Nation Centennial. They were great!! More

Valerie and the entire team were excellent and made everything I needed to accomplish the purchase a pleasure. I arrived directly from a job site not prepared to complete a transaction and they helped everything I needed to accomplish the purchase a pleasure. I arrived directly from a job site not prepared to complete a transaction and they helped me ever step of the way. I would highly recommend them to everyone. More